10/10! Dr. Crane is the kindest and really made sure I was happy with my smile(: I definitely…read morerecommend this office!

The staff is very friendly and explained each step of the process. I am glad I chose this team for…read moremy care.

Very kind doctors and staff. They were willing to look into options for different budgets. Highly…read morerecommend! More trusty worthy that hurt ortho

Jan , Jessica ,Whitney and Dr. Cavanaugh we're actually wondering and they took very good care of…read moremy wife. Very friendly staff , super clean facility, I like it here and I will definitely have to come for myself.

I loathe this place. It doesn't even deserve a star. The orthodontist is a pig. He sits in his…read moreoffice & only comes out to tell his hygienists what to do to his patients. He only worked on my child 1 time in the 3 yrs. we have been going there. At that time she was new & having a painful procedure being done. When she said it was hurting he told her to quit complaining & that she was being a baby. Then he told her to go sit with her mommy. Once you sign a contract with them you are locked in. I had paid way ahead & had been a model customer. We missed a couple payments & he went after us. Instead of charging us a service charge or late fees, he doubled what we owed. So instead of only owing $700 more at the time, we then owed $1400. On top of it he refused work to my child until it was paid in full. Mind you I had already paid approx. $6000 to this hellhole. Once paid I decided to research this place. He & his partner own around 7 offices in the area raking in millions in each. From what the hygienists tell us they are not paid squat for the work they do. The receptionists are fake as hell. Kissing your ass the whole time. The dentists drive lamborghinis & jags, live in mansions with their music rooms & movie rooms, wear only the finest clothing & jewelry & flaunt this right in front of everyone. I guess when he stole the extra money from us he needed it for some more toys. Not like I needed it for my family. I apparently am not the only one to feel this way. More than once we have had to wait for our appointment due to a parent screaming at this orthodontist & how he conducts himself. Whatever you do, do not go here. Go anywhere else, just not here. You'll be sorry, just like me.

Dr.Schmidt is a complete ass and does not know what he is doing. He did my braces once and they…read morecame off to early so i had to get a removable retainer and wear it for months. Then a couple years later as a 17 year old I had to get braces once again because new spaces and a crooked tooth has formed where a permanent retainer was. They told me two months and have only continued to push the time back. I am now going to have braces for prom and graduation which he promised me i would not. One of the lady's who helped him noticed I was upset and when I walked away was talking to another lady about me as they both continued to stare. God bless the woman at the front desk who was so nice to me as i balled my eyes out. Do not recommend.

Well i think that helen is a very great dentist. She keeps her practice up to date. Although the…read morewaiting was a little rough i find it worth it entirely an i would recommend her.

The dentist had her receptionist do my whitening treatment. When my gums started swelling up and…read morestinging like a chemical burn, I asked for Dr Kirschner to look at my bad reaction, she wasn't even there!!! I went straight to the urgent care, UC doc called her office for more info- and she wasn't there at all that day!!!! Don't go, she seems unethical and not patient oriented.

We needed more than straight teeth; we needed help with grinding, restless sleep, speech delay,…read moredifficulty in school and concerns about tongue placement-- everything was addressed at the consultation, everything! Thank You--

My daughter went here and we left after they refused to move forward with their end of the bargain:…read moreFINISHING HER ORTHODONTIC WORK. Instead, 4 years in(after they were paid in full) and when she's close to having them off they wanted her to get myofunctional lip treatment for an ADDITIONAL 5700!! What a scam. They have not displayed they care about their client one bit. And now we have to pay for her to finish treatment elsewhere because they are only refunding us 480 for failing on their end. And it is a failure, we thought we were moving to get them off and they bamboozled us with this additional cost. In working with ppl in customer service my whole life, it takes a serious narcissist to tell me they care more about my daughter than me and, in saying that, expect us to move forward with this absurd additional cost for a treatment that took them over 3 years to identify.

amazing orthodontist my teeth look great! I love my smile, and everyone in the office treat you so…read morenice great experience.

Poor office receptionist who is rude. Dr. Silvert seems like a nice man but terrible hours for…read moresomeone who is an orthodontist and primarily sees children (who are in school all day). You have to wait forever for an appointment and they are clearly seeing too many patients that they can't take care of in a timely manner. My daughter had a bracket fall off and two wires pop and they can't see her for over a month. And they do not care. Zero empathy and poor patient care! Stop taking patients if you can't handle the work-load!

Staff is great and very knowledgeable. Dr. Hurst is great!…read more So glad we came here for braces. The drive is long, but well worth it!

Dr Hurst is very kind but overpriced. Sandy is the rudest person I've ever encounter and I've seen…read moreher basically bully small children

Nightmares on Randolph…read more The experience with this dentist was deeply disappointing. The building is shiny and new, but that's where the dazzle ends. Their service, care and billing are atrocious. Chanbo also recommends unnecessary treatments; which provides cash flow for the new building, but superfluous, and depleting for you and your family. Unfortunately, the substandard treatment doesn't stop there -- Employees have had to bring lawsuits to be paid for their contracts. I brought my kids here for cleanings, which was my first mistake. The hygienist even attempted to bully me into fluoride treatments which I don't want for my family. My second mistake was allowing Chanbo Sim to provide orthodontic care for my 9 year old. He doesn't personally perform any orthodontic care or personally inspect any orthodontic work -- he has hygienists performing orthodontics. It was a huge red flag for me that he never showed up in the office during ortho appointments. Shortly after the initial treatment, both expanders fell out of my son's mouth. Our new orthodontist said this should never happen and he could have choked. He also added that he didn't need the expanders and doesn't need phase 1 ortho treatment. I should have ran then, but I didn't. I'm currently upset with myself for allowing this to go on, because after they replaced the expanders, they stopped working; when turning the appliance, the pin would just go round and round. I told this to the office and they said indeed, it is still widening his mouth. Anyone with a basic level of understanding would know that if there is no tension on the turn, then it is not expanding his palate. It was at this point that I stopped the care and went to a real orthodontist who revealed that they have heard of issues with this office. Please see the 1 star reviews on Google for this location along with his other location in Merrillville, "Family Dental Care." The reviews show a consistent poor level of care and service. Visit at the risk of your own health.

Billing department can't figure out if they have charged you or not and their bill pay system that…read morethey had would allow you to pay for your bill and was told that they had issues with the payment system that they had. Come to find out that they sent me to collections and still took the whole amount instead of what I owed! Now again, I got a bill for the same amount that they took out of my check! Such a scam! Even talked to the "billing" department and they confirmed that the amount I owed was less than half before them getting it from my check.

I took my 10-year-old son there for the first time yesterday, 08/07/2019, for a consultation about…read morebraces. They were very busy because of the time of day, but truly everyone we interacted with there was amazing and made us feel welcome. They took their time to explain our son's situation and Dr. Schmidt went over the full process of braces from beginning to end. I would highly recommend their services.

From the owner: Orthodontic Affiliates has one basic commitment: to provide our patients with the latest and most…read moresophisticated treatment available, at an affordable price. That's why we think most people choose us over any other orthodontist in Northwest Indiana. We serve patients in seven office locations throughout Lake, LaPorte and Porter counties. We work with your general dentist and other dental specialists to provide you with "optimal care" even in the most complex cases. Orthodontic Affiliates is the leader in orthodontic and TMJ care with over 65 years of combined experience.