Consider another of the many dentists in Tijuana. If you can find a reliable and friendly U.S. dentist and the only factor is cost, consider that it is not just about better service, and quality, it's about convenience and your peace of mind. You may want a dentist that is "cheap" considering U.S. dentists charge up to $1000 for a crown but there are other factors involved when considering the true cost of dental work.
Dental Alvarez has one or two nice people who try to offer exceptional service but overall it's a budget business designed to attract unwitting U.S. clients through relatively low prices. Call around TJ and you will find that most dentists speak fluent English, have a majority U.S. clients, and take insurance.
With Dental Alvarez, be aware:
The person you contact prior to your appointment may not be the one you interact with when you arrive. We were told they take insurance but when it came time to pay we were told we don't take that insurance anymore. The lady who quoted us prices over the phone was friendly, but the receptionist who primarily deals with billing and the "shuttle" service once you are there is unhelpful, rude and cold.
The "shuttle" service is unreliable. Be prepared to take an Uber if you are walking across the border. The "shuttle" is a small personal vehicle that fits a driver, a front seat passenger, and a tight fit for two in the back. They over book the driver and the front desk team suffers from very poor communication. I attempted to use the service six times (three trips back and forth) and have been told, the driver has gone home for the day, or the driver is running personal errands and I had to order an Uber. In one instance he did not show for 40 minutes and the receptionist lied about it over the phone claiming he was at the border to pick me up. When I spoke with another staff member, he said the driver was at the office dropping off other passengers. The receptionist also lied and said the driver could not use his phone while driving and then proceeded to call him while he was driving. Also, you may be asked to share a ride or drive in circles for a while looking for another client.
Add $50 to any quote for exam and x-rays.
You will be up sold. They will create a treatment plan and tell you that since you traveled all that way you might as well get another service. It makes sense. We went in to save $500 on a $1000 crown and wound up paying over $1000 for two crowns, and an inlay. One way or another the money is getting spent. Plan for it.
They overbook and appointment times are estimated. You should not arrive late. But the dentist can be late in seeing you. Waiting is the norm. In one instance I waited an hour for my appointment.
The two year guarantee is another way of saying no refunds, no price adjustments, no matter what. Even if the work is terrible. And as nice as my dentist was, the work was shoddy. My temp crown fell off after two days. My permanent inlay fell out after three days. I had to return twice and he tried to charge me extra for work done "under warranty."
Walking across San Ysidro back to the U.S. will take at least 60 minutes. Driving even longer. Download BWT app for wait times. Otay will be shorter but this dentist doesn't offer pickup or drop off there.
Shot out to the one young man at the front who wanted to help, clearing seeing how terrible service was. Unfortunately, the older woman at the front was more concerned about charging $5 for an Uber ride than making things right with a returning customer.
Bottom line: there are many great dentists in TJ. This is not one of them. read more