Hugh's Body Shop repaired my Nissian after a front end collision. They staff was professional and…read morepolite, they answered all my questions and finished the job quickly, returning my vehicle much sooner than I expected! They even washed my dirty car, I hardly recognized it. It looks great and I'm so pleased! Thanks so much To the Hugh's team!

Let me just say this was an absolutely horrible experience from start to finish. I don't want to…read moreexaggerate or be dramatic, but I want to strongly encourage you to take your business elsewhere. If you're already dealing with the stress of a car accident, the last thing you need is a shop that adds more stress, confusion, and pressure to an already difficult time. Here's exactly what happened: I chose Hugh's Body Shop after getting several quotes. On the surface, their shop looked clean and professional, and although they were the most expensive, I figured quality would justify the price. Unfortunately, that assumption could not have been more wrong. From the beginning, I explained clearly that I wanted to keep costs down by handling all the interior work myself -- things like reinstalling the seats, airbags, seat belts, and trim. I only needed them to handle the door and corner of the cab. The quote I was given was high but still within reason, so I agreed and scheduled a drop-off date about a month out. After dropping off my truck, communication and timelines completely fell apart. A job that was supposed to take a couple of weeks turned into months. Every time I checked in, I was told "just a little longer," but progress was always delayed. When I finally went to pick up my truck, I was shocked to find a significant upcharge added to the original agreed-upon price. When I questioned it, Jared reviewed the charges and admitted to me that I had a point -- so he initially agreed I could pay the original quoted amount. But when I handed him the check, he refused to give me my keys unless I paid the extra balance. That kind of behavior -- holding my property until I paid more than we agreed on -- felt like bullying and intimidation. I was stunned and just wanted my vehicle back, so I reluctantly paid the additional amount. The justification for the extra charge was "additional frame time." But I had personally measured and photographed my truck's frame before leaving it with them, and when I got it back, nothing was different except a bit of spray paint. On top of that, there were new issues with my truck that were not part of the original damage. Jared told me in person that he'd fix those, but when I followed up by phone, he refused. This experience left me extremely disappointed and concerned for others. What looks like a reputable business seems to be run by someone unprofessional, dishonest, and unwilling to stand by their word. Please -- learn from my mistake. There are plenty of honest, competent shops out there. I truly regret trusting Hugh's Body Shop with my vehicle.

We contacted O'Brian at Mullins to have a front fender eased back out from where a deer's hip had…read morepushed it. The work was done quickly, carefully, and reasonably, despite the lot being crowded with vehicles apparently awaiting their attention. He's a nice cat, does good work. We are delighted.

Great service and super kind folks! They were able to replace my back bumper in no time and were…read moresuper accommodating! Would recommend to everybody who has car troubles !

I just received my car back from Thompson Collision Repair. I inspected it minimally before I left…read more When I arrived home I parked in the sun to look at it more carefully. I was amazed at the standards of their repair work. Not only were the deep scratches gone, but the paint was blended and duplicated beautifully. The entire car was cleaned, buffed, and shiny, inside and out. They also adhered to the schedule as promised. Do not go anywhere else for these services! My car looks as fine as it did almost five years ago when it was new. How nice to find a business that takes such pride in its work! Thanks everyone! Elizabeth Mory

I've got a little bit of experience w body shops having raised 3 kids. I'm in my later years now;…read more lady backed into my car. Went to Thompson's for estimate since they were near my house. I had an idea of what the repair to my BMW 330i dent on right rear quarter should cost to repair. For costs, they met my expectations. I toured the shop and they had a lot of restoration work they were doing on classics, a good sign. I'm pretty critical when it comes to things. The body work and paint job were excellent. Based on their work, I can highly recommend them. I'm taking the time to write this review because I think those guys deserve it.

Love these guys! Over the years they've performed work on…read moreseveral of my Volvo wagons. Initial consultation is extraordinarily unhurried, patient and through, taking time, above and beyond, for questions, answers, explanations! Work is delivered on time and beautifully competed! Could not have a better experience - with any business! Michael Vick, Roanoke

My Subaru Crosstrek was repaired just like new and the service as always was phenomenal. If you…read moreneed repair for any type of car they are the greatest. They go above and beyond to make sure you are 100% satisfied.

Amazing job after we hit a deer. Hollins area off of plantation would really recommendread more

I had multiple dents and deep scratches in my Toyota Highlander. They did a terrific job and fixed…read moreit up to look just like new. I could not ask for better service, and I highly recommend them.

my car was having issues starting so I gave Kendal auto call. He scheduled an appointment and was…read more a thorough evaluation of my car. He was very efficient and quickly diagnosed the issue. The fact that he was a mobile mechanic and was comparable to other auto shops. He quoted me a great price in two hours and I was back on the road again. I will definitely use him again.

Great job touching up two spots on the back of my vehicle. Quick response to my request and very…read moregood service.

I had a dent and 1/2" in the middle of my bumper. Aaron,…read morewith Colors on Parade, is top notch, professional and precise. Awesome job! Great price! The bumper of my car now looks like there was never an accident. An estimate at a body shop elsewhere to replace the bumper was almost $3000! It was also really nice to have my car repaired in my own driveway in a few hours. Highly recommend.

I called Prices Service Center today and Robert answered the phone. My daughter's car wouldn't…read morestart and he had the car back on the road within 30 minutes. Robert treated us first class!

My student at Virginia Tech went in after getting a warning that the electrical system had a…read morecharging malfunction. They quickly diagnosed the failing alternator and replaced it quite affordably. The car is driving better than it has in a long time. They treated her so kindly and respectfully, which means a lot to a mom 6.5 hours away.