My family and I visit this restaurant often since it's our halfway point, and we've grown great relationships with the staff especially Becca, the GM who is always amazing. On Veterans Day we had a disappointing experience with a newly transferred server who was visibly frustrated from the moment we sat down. Our appetizers and toast never came, and when I asked about them after 45 minutes, she got upset and never returned. Thankfully, another server stepped in and got Becca. She handled everything with empathy and professionalism, as she always does. Her dedication never goes unnoticed and is the reason we continue to come back. read more

Kierstyn is incredible. She did everything perfect. She was the only server we ever see. And she is the only one that I'll let wait on me. She was cleaning, serving, and doing everything. She is a rockstar and this company is lucky to have her. She has real ceo material. Give her a fat raise. She changed my life. read more

Denny's - Kierstyn - Diners Near Me - Collinsville, Illinois

This is one of the few 24/7 restaurants in the area which is nice that we have something open for people with odd schedules like myself. It's also good to go to after events that get over late and you just want the extra time to hang out or grab some more to eat. The service is hit or miss. Not even kidding - had to wait 2 hours for our food once. Luckily we didn't have anywhere else to be but DANG. When they have the staff the service is fine. read more

Denny's - Choconana Pancake Breakfast - Diners Near Me - Collinsville, Illinois

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Dell came in on a snow day, she was alone and totally rocked it. She was so friendly and helpful. We really enjoyed our morning.

The staff was very friendly even though they were super busy on Mother's Day. The food was delicious, much better than the other dennys that I have been to near my home town. I will go out of my way to eat at this location. read more

Our go-to Denny's. Always good food, always fast, always friendly. Our server Kierstyn was perfect and took great care of us. Also the place was clean which is always a huge plus. read more

Everything was great! Fast service and everyone was very polite and inviting! The food was amazing didn't take long and was nice and hot. Would definitely recommend this location. read more

We love their breakfast and the staff are always nice. Recently we ordered dinner for pick up and got chicken fried steak and it was very good. We live close so it's easy to get there. The price of their coffee is atrocious at over $3 a cup. And it's not that great to us. We do like Dennys a great deal. read more

We walked in and were seated. Then 3 other groups came in, were seated orders taken and beverages served. None of the staff acknowledged our group and several of the wait staff looked at our group and said nothing. And again this is after 3 other groups coming in and getting seated, drink and food orders taken. This is not how to treat customers... read more

We stopped here on New Year's day. We were seated immediately, then are ignored by the waitress for 10 minutes. She is fussing over a loud 12 person group of Seniors. She finally comes over and says it will be a least 15-20 minutes before she can even take our order because she is so busy and there are only 2 cooks working with the large groups. I ask if she can at least get us drinks, she looks at us funny and gets them. And for the next 20 minutes acts like we are not there. She finally takes our order after she get the food out to the large group. Food was fine, service was not. Should not have taken 1 1/2 to get food and eat. read more

As always food was amazing and the customer service was awesome. Kitchen staff was exceptional. We will continue to enjoy our meals at This facility. read more

I had Jamie P. for our server at the Collinsville, IL location. She was AMAZING!!! Her professionalism, knowledge of the menu, and friendly misdemeanor was on point. I plan to eat there again and sit in her section. The service was a phenomenal!!! Kelley L. read more

I got salmonella poisoning from this Collinsville Dennys. I will NEVER eat at another Dennys. And I bet the rude manager doesn't respond to this review. WHY SERVE BAD EGGS??? read more

Great service and food! This is the second year we have enjoyed Christmas breakfast with them at the Collinsville, Illinois, Highway 157 Denny's. Amber, our waitress was amazing. read more

Good, Connie was great. I got the burger with the seasoned fries and it was pretty good all things considered. Overall decent experience.

UPDATE: after calling Becca the GM, we established that Google dropped the ball and showed Dennys was actually open when it wasn't and google was still taking orders. She canceled my order and made everything right..this individual I hope is being paid her worth cause her costumer relationship is above expectations!! Way to go Becca!! read more

Denny's - Delivery Time - Diners Near Me - Collinsville, Illinois

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The service my family received at this location was impeccable! We had a server named Jamie, she was the most friendly, attentive , personable and professional server we've ever encountered. The food was excellent, on time and bill was reasonable. Would definitely recommend for an outing. read more

My son and I stopped at this Dennys and ordered a customize Grand Slam and the chicken tenders. It's a Dennys I wasn't expecting much but this is way below expectation. My son fries were burnt and so were the chicken tenders. I ordered scrambled eggs, toast, hash browns, and pancakes. First they gave me a tone of bacon which I am allergic! Then the hash browns and the toast were burnt. The girls up front were nice but the food isn't something you should get! I do not recommend based on these dishes! read more

we got there at lunchtime and they were super busy. we got sat fast and food came out really quickly, and everybody was polite

Don't waste your money or time. Is conveniently located next to q hotel, however the service and food are the worst!!! Please just go to the McDonald's next to it!!! I place an order over the phone, when I pick up? It was missing 3 items of my burger. The side? 4 sad onion rings. I go back and ask for my 3 missing items, the server had to repeat the same thing 5 times!!! Finally got my 3 missing items, raw onions, grilled onions and avocado... I don't know why I even bothered to go back. Worst part? I tipped 25% as a former server/bartender. Man if I regret giving away my money like that... if I could just write a review and give no starts I would've. read more

Denny's - Diners Near Me - Collinsville, Illinois

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happy to be open and letting us all dine in. What a great place to eat!! HOT food. Delicious shakes. We all can enjoy our time because the service is impecable!! THANK YOU!! read more

Waitress seemed a little rude about us not knowing what we wanted as soon as we sat down. After just a few minutes, we were ready but it took her quite a long time to come back to us. After ordering, food came out at a decent time and it tasted fine. Then I looked at my silverware and realized it was not clean.....I don't think i'll be returning. read more

Denny's - Dirty silverware - Diners Near Me - Collinsville, Illinois

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A Friend and I Came In To Get Some Food, And We Waited For A Bit But That Wasn't The Problem, It's Them Serving Uncooked Hamburgers I Got A Double Cheeseburger With Only Lettuce And Tomato And The First Time They Brought It Out With Onions And Pickles On It, The Server Politely Took It Back To Get Me A New One And Not Even 60 Seconds Later A New Burger Was Put Onto A Plate It Looked Fine From The Outside When I Go To Cut It In Half A Few Raw Pieces Start Falling Off Onto The Plate And At This Point, I Was To Infuriated With The Cooks. I've Never Experienced This At This Location Before. I Passed 3 Dennys Just To Come This One, And This Is Something That Ruined My Entire Day. Good Luck To Anyone That Deals With The Cooks Here. Check Your Food! read more

This was easily top 3 of the worst service we've ever had. It took quite a while to get drinks or anything. We put in a togo order along with our meal. The food came out in an acceptable amount of time but it was subpar. After she brought our food out, we literally did not see our server again and didn't get our togo order. After eating, we sat there waiting.. and waiting.. and waiting.. until after about 40 minutes we had to stop another server and ask her what was going on. Apparently our server had LEFT. Didn't say a word to us; she was cut from the floor and just dipped out. When the manager found out, she really could've cared less. We finally got our togo order and all that was taken off our $55 check was $10. So we paid $45 for subpar, cold food and terrible service. I should've just saved my 8 months pregnant wife and I's time and money and went to Waffle House, McDonald's, or any other place. read more

When we walked in the lady taking your name to seat us was extremely rude. She yelled at us the first 5 minutes we were in there. She was also rude to all of the employees in there as well. The lady as well yelled at us again when we went to make our payment. Someone who is that rude shouldn't be working there. read more

We got seated by the window in a booth, the waitress was nice. A cockroach walked by our table on the windowsill - he was also nice, but unfortunately he was not welcome at breakfast. This place should invest in some Raid. read more

I didn't know where else to put this. So I'm leaving it as a review. I'm a Dasher, from a dasher's POV, on 12/25/22 the staff at Denny's was absolutely on point. Many customers had patience of an angel and some of a piss ant. There wasn't a time I walked in that evening and seeing the lobby empty. With limited staff and cooks, they straight killed Christmas rush! They all were hustling with a smile on their face, even though some people were mean muggin the staff. The staff knew my face, as I came in a lot that day and I sat at the bar by checkout and waited for my dash order. The manager, bless her heart dealt with a RUDE person, because they weren't waited on immediately. Sat there watched the whole interaction and if I were an employee, I wouldn't have served them either, but the very gracious manager stopped everything she was doing and served this person. And what she orders... a steak well done...that was just offensive in itself. I just want to say the staff on Christmas was nothing short of amazing. In this world of people not wanting to work, leaves businesses short staffed, so they work with what they got. My best advice for future customers on holidays is to order ahead, via phone, app, whichever help. Just remember EVERYWHERE IS SHORT STAFFED. read more

I have been at this dump for almost an hour and all we ordered was 3 burgers and a kids meal........ I will never come back because the bathrooms were also very disturbing none of their staff have hair nets on. AGAIN DO NOT GO TO DENNYS IN COLLINSVILLE IL. read more

Really dank at 2:16 AM. Coffee is fresh and the server, becca, is super nice and attentive, and has really good jokes. Best place to eat off 12 drinks. read more

This was by far the worst experience I've ever had at any restaurant. I ordered the steak and chicken tender dinner. I ordered my steak medium. It came out almost still breathing. This steak should have come with free cow feed. I don't know if the "cook" missed a day of school at Dennys College but if he did I'm sure he missed how to cook a steak day. I would have complained sooner but our server took 35 minutes and 4 reminders that we needed refills so I didn't want to confuse her even more. Now she also brought out the bourbon chicken which was not what I ordered. But somehow it only took the "cooks" 3 minutes to make the chicken strips. Seriously, did you guys discover the technology to make food replicators like the use in Star Trek? Can I please ask one of those to order tea like captain Picard does? Now my wife's chicken strips were just as cold as if they were just brought out of the freezer. I'm guessing they also skipped chicken strip day? The gravy for my mashed potatoes was so old that it had grown a thick layer of skin over the top. I'm pretty sure I could have used that gravy to patch a few holes in my drywall at home. The best part of tonight was that I asked for wheat toast to go with my dinner. I was very clear I didn't want garlic bread. So out comes my food and I put strawberry jelly on my toast and took a big bite. Well, that was a mistake because they put GARLIC AND BUTTER ON MY WHEAT TOAST! I would have been more that willing to try and let them fix everything but I'm pretty sure I saw Hailey's comet more times than I saw my server. She never came back to check on us and we had to remind her that we needed refills once again. By that time I decided that I would like to get home and sleep in my bed at some point in time tonight and not sleep in the booth. We were all just done with it at this point because my wife and I had to wait 15 minutes longer to get our food after the rest of our party got their food. We had been there for close to 2 hours and it was not that busy. I'll most likely be sure to tell everyone I know about how terrible this location was. I'll be sure to post this on social media as well. Honestly, it shouldn't matter if we come in at 12.30am or 12.30pm we should get the same service no matter what. If I performed that terrible at my job, I wouldn't have a job. But seriously though, did you really figure out how to make the food replicators because I really want to try one out. Now if you will excuse me I have to feed my new pet cow I got courtesy of the Collinsville Denny's. He gets really mad if I don't feed him right away. read more

As usual the food was great but our server, Connie, was even better. We don't get to the area often, but this is one of our favorite stops. If you're hungry and don't want to break your wallet you need to stop here AND if you want awesome service, ask for Connie. read more

I think some people just enjoy taking very elaborate measures to over dramatize a slight. Are restaurant workers human and make mistakes?, yes. Do some guests realize that, no. This Denny's location works very hard and does a very good job. read more

Love having healthy options at Denny's. Friendly staff and great service. Would definitely come back and order again. Switched the hash browns for fruit and everything was fresh read more

Denny's - Loaded Veggie Omelette - Diners Near Me - Collinsville, Illinois

Not sure why the poor reviews here.. Kelly our server was extremely busy but she was amazing! We were seated in a timely manner and the manager got our drinks to start, due to possible understaffing. Got our drinks in a timely manner, our food took a little while, but there was only one server helping all the tables, but she did an awesome job (getting our refills before we were done with our current drinks). She was very attentive even with a million things going on. The food was good, the only weird thing was that the floors seemed sticky... not sure if it was really from the humidity or just sticky... but overall a very pleasant experience, I was nervous going there with the low rating, but it went decently well! read more

Love this dennys!! Staff is so amazing! Food is always great, atmosphere is amazing! Best Denny's in the area!

I thought Denny's took care if their race relations problem. I think they need to revisit it worse service ever. Waitress would not even stand close to the table when taking our order. Would not bring us our check forgot a drink and didn't get refills. But you could here the staff "playing" in the back. They rate zero stars. Keep driving down the road. read more

Our server was fantastic!!! Our food was amazing!!! Best coffee around, and they have French vanilla creamer- makes it even better!!! Becca is really making this place great again!!! read more

This place is perfect if you love your food being served by a waitress who is sweating profusely in a rage yelling at her coworkers and insulting her manager to customers. Otherwise, save your sanity and go somewhere else. read more

The newly renovated Denny's has a friendly, new staff with a nice and clean atmosphere. I can't forget to mention the food was great also! read more

Denny's - The newly renovated Denny's looks great! - Diners Near Me - Collinsville, Illinois

Worst restaurant I have ever been to. Took 25 minutes to be acknowledged by a waitress. After another hour and a half we still hadn't received our food and never received a drink refill. Eventually gave up foodless and hungry after being there 2 hours. They also weren't even busy when we arrived. We were one of 3-4 total tables. It didn't look like a single person received any food during the 2 hours we were there. Stay away from this place unless you are just looking for somewhere to sit and kill time. read more