My wife and I recently moved to the Kennewick area from the west side and were looking for a local…read moredentist. I called Ideal as they were recommended by my Physical Therapist who said she has been going there since she was a teenager. I explained to the receptionist that we had just moved here and were looking for a new dentist and wanted to get our teeth cleaned. The receptionist said, "no problem, we can get you scheduled and taken care of" which she did. I gave her our insurance over the phone so they would have the information for our visit. The call was on October 25th and our appointment was scheduled for October 31st at 1:00 PM. We showed up for our appointment about ten minutes early and, after a short wait, we were taken back for what we believed would be a checkup, X-rays and cleaning. That was not the case. After the routine checkup and X-rays, the dentist came in for a brief consultation and presented his plan for treatment. We were then escorted to meet with the finance person. We were told that our insurance would not accept the treatment done by Ideal and that we were liable for over $800 for the X-rays, exam and consultation. We left in shock. We are both in our mid 70's and on a fixed income. I would have thought that Ideal would have known the issues with our insurance before we came in and would have informed us of what to expect. We went back to our insurance, and they agreed to work with Ideal. We got the cost down to $652.00, still more than we have ever paid any dentist. We did find out, shame on us, that the issue with our insurance is due to the fact we went outside of network. But I still would have thought Ideal would have informed us of this ahead of time. $652,00 and we still didn't get our teeth cleaned.

I have been to many dentists over the years, and I have yet to encounter any clinic that surpasses…read moreIdeal Dentistry in both service and technical skill. As someone who experiences dental anxiety and has required quite a bit of work, I have consistently found the team at Ideal Dentistry to be invariably friendly and kind. Dr. Rowe, in particular, is both a miracle worker with his dentistry and saintly regarding his bedside manner. Today, I returned from an appointment, and my wife was stunned by the transformation in the appearance of my mouth due to the crowns and repair work I had completed. Ideal Dentistry is not a pushy clinic focused on money; they are genuinely patient-centered, prioritizing my comfort and well-being above all else. Thank you, Ideal Dentistry, for your exceptional care and for making my dental experience so positive and reassuring.

I was visiting Kennewick and had a tooth that needed to be pulled. My daughter said Dad I've got…read morethe best dentist ever and you will love them. She was right!! The entire staff was friendly and knowledgeable. They were able to get me in the same day and Dr Lopez was wonderful. I definitely think they deserve their 5 star rating.

Had an emergency and the people at Tri City Dental Care took me is as a walk in. Really nice…read morepeople, they stepped up and fixed my problem. I was without a dentist at this time. I think I'll keep them! Thank you for your cares.

Long time patient. Always confident going there and they are very professional and keep track of…read moreany items they need to watch to be proactive.

I highly recommend this dental practice! Ten stars! The front desk is super amazing, kind, helpful…read moreevery single time! The dentist is excellent! Had my first dental implant- I was quite afraid- but he made the whole process very comforting- it went very well! Dental hygienists are very good and explain things very well. Love this practice!

I made an appointment with them after not having seen a dentist in years and the hygienist…read moreespecially was such a kind caring person. They all made extra sure I was comfortable and doing ok and even though I know my teeth are not doing great, there was no judgement, just care.

I had a small cavity in a crowned tooth. The first appt I had, there were x-rays taken. I had just…read morehad my teeth cleaned and had multiple x-ray s. Apparently the extra x-rays were for my insurance. I really like Dr. Maxfield and the staff. I thought it took longer with my tiny cavity than when I'd had a root canal. They did have to go through my crown and take it off, order a new one. Today I was early and had to wait 35 minutes which is very unusual. We have been loyal clients for many years. I do recommend their practice if asked.

If you live in the Tri-cities, have ever dealt with dental anxiety OR if you appreciate a high…read morelevel of service OR just need a new dentist who accepts most insurance, this is the practice for you. I have TMJ, and after a few fillings last visit, I was experiencing some jaw pain. They offered to have me return for some oral massage and holy cow! What an improvement within the day.

I went to Hansen Family Dental to whiten my teeth with their Zoom machine. It works wonders. I…read morehated how yellow my teeth were looking, and after zoom they look so much better. It a painless procedure with amazing results. Also, the staff at HFD is the absolute BEST!

I've had nothing but good experiences at this dental office ! I've always been someone who gets…read morenervous at my dentist appts but Dr. Roach has a way of helping me relax and feel safe every time I'm there which I appreciate ! The whole team is friendly and welcoming and Dr. Roach does excellent work so I highly recommend this office !

Sam is great. She made me feel so comfortable and was encouraging. Dr. Roach is so funny and…read moreengaging. He is able to make the dental procedure relatively comfortable.

Great dentists and technicians. Been a patient for years. Care quality and office experience…read morealways great. Very helpful with emergencies

I just started going here but I couldn't be happier with my choice!! The staff is so knowledgeable…read moreand friendly, the dentist didn't make me feel rushed, he carefully took his time and looked at all of my teeth which made me feel great! The dental assistant who took my X-rays also did such a great job and she seemed to like working there. The front desk was also very pleasant!! They seem to be a me to get you in within a few days which I also appreciated. If you need a new dentist, 100% check out midtown dental

I asked for to be seen in the near future due to a tooth that was bothering me. They got me in in…read more2 days. Dr. Braithwaite was very patient and understanding trying to determine the problem. It turned out it was something minor and after several x-rays, an exam, and a small bite adjustment my problem was solved and the charges were very reasonable. Everyone in the office was kind and pleasant.

Moved here from California, and had a temporary cap fall off. They took me in immediately and put…read moreit back on for no charge. I promised them I would return, and not am I glad I did. I won't lie, I am a baby when it comes to a dentist, and I have never felt so confident that my comfort was their primary concern. I had to get some deep cleaning done. They did such a great job on the fist half, I did the second half the next day. Their hygienist are the best. They also work around my insurance to minimize my expense. Highly recommend!