I am filling a complaint against Chet Turner the owner of Quality Measure due to taking money and…read morenot perform and completeing the framing, demo, and the delays in permitting were caused by his failure to provide the required subcontractors license information, which was necessary to amend and proceed with the permit application, as discussed during our verbal phone conversation. Additionally, given his experience working with the permitting department in Baltimore City, as the General Contractor, Chet was aware of the subcontractor license requirements necessary to advance the permit application. Incomplete framing work that does not meet code and would not pass inspection in its current condition. He told me everything was done, but I have photos that say otherwise. There is no framing for a closet in one of the upstairs room, non of the first floor framing was done, the basement has old original framing in some ares that are not even attached to the foundation, the left wall has no framing at all there was no framing for a closet in the basement room, yet he told me multiple times framing was completed. Incomplete demolition and failure to remove debris as agreed upon. The backyard has the whole inside of the house thrown in the yard instead of being thrown in a trash truck and removed from the property. I had to tell him the basement furnace and sink needed removal. They left all the old, rusted pipes in the basement instead of removing them with the demo. I had to tell him to remove the moldy insulation from the basement ceiling. This was after he told me the demod and mold remediation had been completed. Lack of communication and follow-through leaves significant aspects of the project unaddressed. No work was initiated on the windows; therefore, I requested a full refund of the $2,000.00 labor cost for installing the windows paid on July 15, 2025. I canceled the contract on July 16th and paid for the materials directly through Lowe's. A 35% refund of the framing costs and a 25% refund of the demolition costs are requested due to the incomplete and substandard work provided. This was a long 7-week unfortunate business arrangement as I was lied to about everything, and they must have used my money to fund their project, which was being renovated while they were supposed to have been working on my home. All I want is my money back for the labor windows cost that was never installed, a portion of the demo cost since that was not finished, and I paid him in full, and I now have to pay someone else to finish, as well as the framing that is nowhere near finished. Chet sent me pictures showing it was finished, but only sent pictures from a certain angle and only in some rooms. I could see it was NOT complete when I went to the house in person. I have multiple emails and texts of my many complaints asking him to finish the work. The next stop is the courthouse if that's what it takes to get my money back. I feel ashamed that I let this guy take advantage of me, knowing this was my first project and how much this meant to me, as it took a long time to get the home.

From the owner: If you're looking for a trusted construction company in New Castle, DE, look no further than…read moreQuality Measure LLC. Our local general contractors have over a decade of experience completing projects that add charm and functionality to residential properties both inside and out. You can turn to us for professional house remodeling services, deck installation services and more.