My eye exam went very well with Dr. Dennison and staff. Front desk staff were also very helpful.read more

We love Dr. Rodriguez, and Lisa Marie and Lauren in the optical purchase center. Recommend 100…read morepercent!

I showed up for my 8:45am appointment at the Hanford location and the door was locked. I had to…read morecall the office. They unlocked the door, I signed in and then sat down. After 9am I went back to the counter and asked why the wait. The girl at the counter said there was a problem with my insurance for the follow-up (my insurance is the same as on file). I told her they should have taken care of that before my appointment and I didn't have time to wait. I told her I would need to reschedule. She said "ok, the DOCTOR ISN'T EVEN IN YET ANYWAY." Isn't even in!!!!! I do not appreciate you wasting my time. I will NOT be returning if your office continues to be managed this way. VERY UNPROFESSIONAL!

I have been a patient of Dr. White since I was about 18, now 54. My experiences this month have…read morebeen horrible. Started with my son waiting over 1 1/2 hours past his appointment to even get seen. Charged me a $39 copay for him. Thought it odd, but paid in advance of his getting there. When I go to my appointment two weeks later, there was no copay. I questioned why my son had one when he is on my insurance and was told he must have agreed to the digital images. No way! He had no contact with them before I was charged. As I waited in the middle reception area, I was "treated" to hearing the staff make fun of patient "E" and violate his HIPPA rights going on about how he calls every day about his contacts and how they thought it was so funny that his order was not even placed for the first two weeks. I completed my appointment, picking out my new glasses and was told 7-10 days. I had to clarify several times that I did not want bifocals, transitions, etc. and had to dodge the upsell of laser treatments. After about 10 days, I call to see if they are in. After they "check", I was told they were not in and would be two weeks. Day 15, I call and after they "check", I was told I had to see the doctor again because she wanted to see me to clarify my prescription. What?! I was already completely irritated by I make an appointment to drive to Tulare so I could be seen faster. Office staff was very nice and they basically repeat my exam again. I see the doctor and express my disappointment over the past month. She apologizes and says she is going to put a rush on my glasses. A few minutes after leaving the office, I get another appointment confirmation for 3/9/26. Today I call to ask what it is even for and was told it is for the laser treatments - 4 sessions. Are you kidding me?! I was up front in Hanford telling her I was not interested, go to Tulare and not a word was said about them, and then they just schedule me for skin procedures I never wanted. At this point, I plan to part ways after I get my glasses. Would not even wait that long had I not already paid for them weeks ago. Office staff has been unprofessional for years - other issues I have not even mentioned. I had stayed because I liked the doctor. After this experience and what I consider unethical upsells, I'm done.

I loved the fact that Iconic eyes did everything so promptly as well as their patience with me as I…read morewas very unprepared. The staff was super nice and knew exactly how to help me with all the questions I had. I will definitely keep them as my new optometrist ! Thank you iconic eyes!

Very upsetting because they don't answer phone calls when is open hours. I have to cancel an…read moreappointment and they can't be reached! I will not be charged for not showing up because I have tried to communicate that with them but they seem to not like answering phone calls.

It was recommended by my optometrist that I see an ophthalmologist for some changes found on my…read morelast exam. I made an appointment with Dr. Stephen Cantrell. Dr Cantrell and his staff were great and I received good news during my visit. My only issue is that it took six months for my appointment which added to the stress of being told to see an ophthalmologist.

I had a cataract check appointment scheduled for 6 months. I get there there today and after…read morewaiting for 45 minutes, people literally getting called back and coming out, and the office manager finally comes out and tells me "It was me, I'm so sorry, your appointment was scheduled with Dr Cantrell but your previous cataract repair was with Dr Kirkman and he's not here so we have to reschedule". They waited 45 minutes to tell me this??

I have been waiting on more than two months to get my son seen, they stated he supposedly on some…read morewaiting list they are very aware he needs to be seen every 6 weeks for a checkup but these people simply don't care about their patients. I have been going to yost/meyer for decades so its really a shame this place has become so careless.

Don't let a long phone wait time stop you!…read more I just needed a glasses adjustment after a grabby preschooler left mine too wide, ended up just being bending it back into place. They were really flexible with the schedule (same-day basically right away). They did it for free, even though I'm not a regular client (though I think I will be now). They even threw on new nose pads. I had already gone to another place that day that said they couldn't be fixed. That group thought they needed to tighten the screw and it wouldn't tighten more. So glad I called these guys. It was an 8+ minute hold, but I assume it's usually not that bad. Regardless, it seems like they're busy for good reason. It was worth the wait for me in this case.

Maybe the office staff has changed since these other awful reviews because my appt was 2/2/26 and…read moreeveryone was amazing! I did the advance check-in paperwork which was super easy. Uploaded all my insurance cards and ID. By the time I got to the office, it was easy breezy and the front desk staff was super nice. Burgandy did the advance tests and was also super nice! Dr. Feil did some more tests and explained what was happening in my eyes in simple, easy to understand terms. He is very thorough! Since I'm a Medicare insurance agent, I have spoken to hundreds of clients over the years about cataract surgery and how they felt pressured to pay extra for laser and upgraded lens. We had nice convo about cataract surgery where he freely shared his thoughts about the different options. Everyone made me feel very welcomed! I felt like I had been going there for years. Was there waiting time, in between tests? Yes. But nothing out of the ordinary. I don't mind at all and even relish the quiet moments. Overall, I woud totally recommend Dr. Feil!

Office staff is very helpful. DR Feil is awesome. Great bed…read moreside matter. They take the time to explain everything. Never in any rush to get you out and the next one in. Surgery went great.

I made an appointment for an eye exam, and arrived promptly on time for this exam. When I entered,…read moreI was not greeted by the three staff members, who were talking amongst each other, although there was nobody else inside the clinic aside from me. I addressed one of the staff, and I was told that the doctor assigned to perform my eye exam was on a lunch break. This is because the doctor's previous appointments ran overtime, and he/she was unable to leave for his/her lunch break at his/her regular time. Instead, the doctor left for a lunch break at precisely the time I was scheduled for my eye exam. I live an hour away from Visalia - the place where my appointment was to be held. I purposely freed my schedule to make this appointment. I drove an hour to my appointment, and would now have to drive an hour back, without any results. I was first told that the doctor would be back in an hour, and I could either wait an hour to be seen, or reschedule my appointment. Though I was upset to hear this, I was ready to wait an hour to finally be seen. Another member of the staff then notified me that I would have to, in fact, wait longer than the previously mentioned hour to be seen. This is because there were people ahead of my appointment time, who were not yet seen by the doctor, because previous appointments from earlier in the day ran overtime, and now the doctor went to lunch. This staff member explained that the doctor cannot control this schedule, which is why the appointments ran overtime, and other people besides myself would have to wait more than an hour to be seen. There seems to be no respect for the time of their customers. It doesn't make sense to then schedule people if the doctor cannot keep up with the appointments, such that everyone can be met in a timely manner. Furthermore, I was not notified of this delay ahead of time, and had to drive an hour in order to learn this information. This place will disappoint anyone who has an expectation of satisfactory service. This is a private establishment, which seems to have no care for the wellbeing of its customers, which necessarily affects the wellbeing of its business. I am indeed very disappointed, and if you value your time, this is not the place to service your needs. I regret not looking at the reviews of this place before I made the appointment. Now, I see how 1 and 2 star reviews are consistently cropping up. I am wondering how these reviews keep cropping up; it seems as though the business owners are completely ignoring people's comments about their experiences. I am, however, glad that I avoided this service completely, having read some of the stories of others who were not as fortunate.

He is quick, to the point and honest. He is pleasant when he is in the process of the examination…read more He is great with contacts exams, the reason I know is because I am a complicated contact lens wearer and doctors usually have a hard time fitting me, but Dr. Cypress got it right the first time without any complication or doubt. I was able to tell he is great in what he does. Do I recommend him to others? Yes, Absolutely! :D

I was referred here by my local doctor. My appt was at 8:30am. It is 10:02 right now and I'm still…read morewaiting for them to call me in :(. They did a great job on my grandma's cataract surgery. The wait of my follow up appointments were much better than my initial appointment. Doctor answered my questions in detail and was very helpful throughout the whole process.

My mother is 81 years old. She was referred to Dr. Sunalp by her physician. My sister or I take…read moreher to all her appointments. We have had calls from Dr. Sunalp's office changing our appointments several times; have arrived and been told we didn't have an appointment; and have called in to change an appointment and were told that appointment was not made. My mom called yesterday to let me know they changed her appointment time. I called them back to try to schedule it for afternoon instead of morning, and the girl who answered the phone said the appointment had not been changed, but she would change it for me to 1:00 p.m. My mom has recently been in the hospital and is not doing well. This appointment was simply a follow-up to make sure that her eyes were doing well after she was taken off a blood thinner for a clot in her lungs. We arrived right before 1 p.m. and I asked the gal at the front desk if they could get her in as quickly as possible since she was not feeling well and was very weak. She said they would do their best. In the meantime, Dr. Sunalp was walking through the waiting room and noticed my mom and began speaking to her. She mentioned to him that she wasn't feeling well, and asked if he could get her in quickly as we have waited hours in the past for some appointments. He said he was going to lunch and then he had to see a patient at the hospital. I told him we had a 1:00 p.m. appointment, and he repeated that he had not eaten lunch and needed to go to the hospital. The gal at the front desk asked him if she needed to dilate my mom's eyes, and he told her to look at her chart; and I can't remember his exact words to her, but they were something like "what do you think I am, psychic?" After all the craziness with the changes in appointments and waiting hours for appointments, OK, this was the straw that broke the camel's back. He was rude to me, then he was rude to his clerical assistant in front of everyone in the waiting room. I don't care how good a doctor he is, he does not get to talk to his patients or his staff in that manner. We will not be back, and I will tell everyone I know about it including the doctor who referred us to him.