Got my eyes checked and the Doctor was very thorough. They took great care of me and gave me right…read moreon the money contact lens prescription. The office staff were very friendly.

Love this office. Super friendly and welcoming staff, great service, and great selection on glassesread more

I showed up for my 8:45am appointment at the Hanford location and the door was locked. I had to…read morecall the office. They unlocked the door, I signed in and then sat down. After 9am I went back to the counter and asked why the wait. The girl at the counter said there was a problem with my insurance for the follow-up (my insurance is the same as on file). I told her they should have taken care of that before my appointment and I didn't have time to wait. I told her I would need to reschedule. She said "ok, the DOCTOR ISN'T EVEN IN YET ANYWAY." Isn't even in!!!!! I do not appreciate you wasting my time. I will NOT be returning if your office continues to be managed this way. VERY UNPROFESSIONAL!

I have been a patient of Dr. White since I was about 18, now 54. My experiences this month have…read morebeen horrible. Started with my son waiting over 1 1/2 hours past his appointment to even get seen. Charged me a $39 copay for him. Thought it odd, but paid in advance of his getting there. When I go to my appointment two weeks later, there was no copay. I questioned why my son had one when he is on my insurance and was told he must have agreed to the digital images. No way! He had no contact with them before I was charged. As I waited in the middle reception area, I was "treated" to hearing the staff make fun of patient "E" and violate his HIPPA rights going on about how he calls every day about his contacts and how they thought it was so funny that his order was not even placed for the first two weeks. I completed my appointment, picking out my new glasses and was told 7-10 days. I had to clarify several times that I did not want bifocals, transitions, etc. and had to dodge the upsell of laser treatments. After about 10 days, I call to see if they are in. After they "check", I was told they were not in and would be two weeks. Day 15, I call and after they "check", I was told I had to see the doctor again because she wanted to see me to clarify my prescription. What?! I was already completely irritated by I make an appointment to drive to Tulare so I could be seen faster. Office staff was very nice and they basically repeat my exam again. I see the doctor and express my disappointment over the past month. She apologizes and says she is going to put a rush on my glasses. A few minutes after leaving the office, I get another appointment confirmation for 3/9/26. Today I call to ask what it is even for and was told it is for the laser treatments - 4 sessions. Are you kidding me?! I was up front in Hanford telling her I was not interested, go to Tulare and not a word was said about them, and then they just schedule me for skin procedures I never wanted. At this point, I plan to part ways after I get my glasses. Would not even wait that long had I not already paid for them weeks ago. Office staff has been unprofessional for years - other issues I have not even mentioned. I had stayed because I liked the doctor. After this experience and what I consider unethical upsells, I'm done.

I made an appointment for an eye exam, and arrived promptly on time for this exam. When I entered,…read moreI was not greeted by the three staff members, who were talking amongst each other, although there was nobody else inside the clinic aside from me. I addressed one of the staff, and I was told that the doctor assigned to perform my eye exam was on a lunch break. This is because the doctor's previous appointments ran overtime, and he/she was unable to leave for his/her lunch break at his/her regular time. Instead, the doctor left for a lunch break at precisely the time I was scheduled for my eye exam. I live an hour away from Visalia - the place where my appointment was to be held. I purposely freed my schedule to make this appointment. I drove an hour to my appointment, and would now have to drive an hour back, without any results. I was first told that the doctor would be back in an hour, and I could either wait an hour to be seen, or reschedule my appointment. Though I was upset to hear this, I was ready to wait an hour to finally be seen. Another member of the staff then notified me that I would have to, in fact, wait longer than the previously mentioned hour to be seen. This is because there were people ahead of my appointment time, who were not yet seen by the doctor, because previous appointments from earlier in the day ran overtime, and now the doctor went to lunch. This staff member explained that the doctor cannot control this schedule, which is why the appointments ran overtime, and other people besides myself would have to wait more than an hour to be seen. There seems to be no respect for the time of their customers. It doesn't make sense to then schedule people if the doctor cannot keep up with the appointments, such that everyone can be met in a timely manner. Furthermore, I was not notified of this delay ahead of time, and had to drive an hour in order to learn this information. This place will disappoint anyone who has an expectation of satisfactory service. This is a private establishment, which seems to have no care for the wellbeing of its customers, which necessarily affects the wellbeing of its business. I am indeed very disappointed, and if you value your time, this is not the place to service your needs. I regret not looking at the reviews of this place before I made the appointment. Now, I see how 1 and 2 star reviews are consistently cropping up. I am wondering how these reviews keep cropping up; it seems as though the business owners are completely ignoring people's comments about their experiences. I am, however, glad that I avoided this service completely, having read some of the stories of others who were not as fortunate.

He is quick, to the point and honest. He is pleasant when he is in the process of the examination…read more He is great with contacts exams, the reason I know is because I am a complicated contact lens wearer and doctors usually have a hard time fitting me, but Dr. Cypress got it right the first time without any complication or doubt. I was able to tell he is great in what he does. Do I recommend him to others? Yes, Absolutely! :D

I havent been to get my eyes examined in over 10 years and Sierra Eye was recommended by a…read moreco-worker. All Inclusive office, from surgical services to basic eye exams. The office is a little dated but very clean and nice. Office staff were pleasant, Dr Gerlach was great. Though my visit was 90 minutes long, I did feel I got a through exam by the tech and doctor. I helped myself to a new pair of BVLGARIs in their optics department, which seemed well stocked. I was happy with the service, will be seeing them in a year! Steve out

It was recommended by my optometrist that I see an ophthalmologist for some changes found on my…read morelast exam. I made an appointment with Dr. Stephen Cantrell. Dr Cantrell and his staff were great and I received good news during my visit. My only issue is that it took six months for my appointment which added to the stress of being told to see an ophthalmologist.

Maybe the office staff has changed since these other awful reviews because my appt was 2/2/26 and…read moreeveryone was amazing! I did the advance check-in paperwork which was super easy. Uploaded all my insurance cards and ID. By the time I got to the office, it was easy breezy and the front desk staff was super nice. Burgandy did the advance tests and was also super nice! Dr. Feil did some more tests and explained what was happening in my eyes in simple, easy to understand terms. He is very thorough! Since I'm a Medicare insurance agent, I have spoken to hundreds of clients over the years about cataract surgery and how they felt pressured to pay extra for laser and upgraded lens. We had nice convo about cataract surgery where he freely shared his thoughts about the different options. Everyone made me feel very welcomed! I felt like I had been going there for years. Was there waiting time, in between tests? Yes. But nothing out of the ordinary. I don't mind at all and even relish the quiet moments. Overall, I woud totally recommend Dr. Feil!

Office staff is very helpful. DR Feil is awesome. Great bed…read moreside matter. They take the time to explain everything. Never in any rush to get you out and the next one in. Surgery went great.

I have been seeing Steidley for year, and all I have to say he is awesome. Very calm and always a…read morefast in and out process. He is great. Totally recommend to anyone looking for a OD. Not only is he good the staff is also great, nice and always very helpful. Hope to continue to see him for years and years to come! Also as the best quality of glasses, another plus!

Customer service is excellent. True professionals. I'm very pleased with the service and quality of…read moretheir products. I have been a valued customer for over four years and I will keep coming back...

Came in to the office to look at some frames they have a wide selection to choose from . They do…read moretake same day appts if you call in advance. The staff is bilingual they do speak spanish. The office is small clean and cozy so you won't get lost. The girls are very friendly and knowledgeable in all aspects of the insurance part of it. They offer basic eye exams and do contact lens exam. The care of quality is great. Highly recommend for the whole family

So far, way overpriced, not able to get the itemized receipt that has been requested and they do…read morenot answer their phones during listed business hours. Off to a bad start.

My mother is 81 years old. She was referred to Dr. Sunalp by her physician. My sister or I take…read moreher to all her appointments. We have had calls from Dr. Sunalp's office changing our appointments several times; have arrived and been told we didn't have an appointment; and have called in to change an appointment and were told that appointment was not made. My mom called yesterday to let me know they changed her appointment time. I called them back to try to schedule it for afternoon instead of morning, and the girl who answered the phone said the appointment had not been changed, but she would change it for me to 1:00 p.m. My mom has recently been in the hospital and is not doing well. This appointment was simply a follow-up to make sure that her eyes were doing well after she was taken off a blood thinner for a clot in her lungs. We arrived right before 1 p.m. and I asked the gal at the front desk if they could get her in as quickly as possible since she was not feeling well and was very weak. She said they would do their best. In the meantime, Dr. Sunalp was walking through the waiting room and noticed my mom and began speaking to her. She mentioned to him that she wasn't feeling well, and asked if he could get her in quickly as we have waited hours in the past for some appointments. He said he was going to lunch and then he had to see a patient at the hospital. I told him we had a 1:00 p.m. appointment, and he repeated that he had not eaten lunch and needed to go to the hospital. The gal at the front desk asked him if she needed to dilate my mom's eyes, and he told her to look at her chart; and I can't remember his exact words to her, but they were something like "what do you think I am, psychic?" After all the craziness with the changes in appointments and waiting hours for appointments, OK, this was the straw that broke the camel's back. He was rude to me, then he was rude to his clerical assistant in front of everyone in the waiting room. I don't care how good a doctor he is, he does not get to talk to his patients or his staff in that manner. We will not be back, and I will tell everyone I know about it including the doctor who referred us to him.

They have the longest waiting time. The doctor was arrogant,…read morerude and disrespectful to my father and mother in law. He only wanted to follow up in a month, but needs to be monitored more closely. He re-prescribed a medication that caused a reaction in him previously. He appeared to busy, distracted and irritated to take appropriate action and time to help them. He even talked down about the doctor that referred us to him. We will be going to a different doctor to get through the complications he has been having since his surgery with Dr. Sunalp. I never recommend anyone to go to this doctor.