I purchased a car from Mark a few weeks ago. He's great to deal with. This dealership is super…read morefussy abut the condition of the cars they sell on their lot. He was very easy to deal with and I felt was very fair. I'd certainly buy again from this dealership as they go above and beyond for their customers. If you see a car online or on their lot, check it out. Their prices are GOOD and you'll get a decent vehicle! Thanks again

I am so happy with the level of service I received from Mark and Fady. They were helpful and…read moreaccommodated my couple of requests, and most of all, I love my new car! Thanks guys!!

i treated you as a friend i did every thing to heip you and you sold my car for me as said. you…read moregot 3000 dollars for the car i asked for the money you said you would give it to me for an emergy .i saidi needed some money now because i was with out a job and i had no money.

From the owner: Auto Sales and Repairsread more

I bought a Toyota Yaris at Toyota Gatineau at the end of Dec. 2019, the day I received the car,…read moredrove a few km and turned it off, it didn't start again, so I called the CAA and I contacted the sales agent, he said the battery will be replaced at no cost. We went to Toyota Gatineau a few days later and supposedly the battery was replaced, 13 months later I have had to call CAA 3 times because of the battery, I went again to Toyota Gatineau and asked them what was wrong with the new battery, and they said this IS NOT A NEW BATTERY AND THERE IS NO WARRANTY. So they tricked us when we bought the car and now we probably have to buy a new one. If you have plans to buy a car there, make sure everything is written otherwise you are going to have unpleasant surprises.

Buyers Beware. Terrible place to deal with. Untrustworthy, unrespectable, dishonest, full of…read morebroken promises. Inexperienced personnel. I'm a senior and this has been the worst experience I ever encountered in purchasing a used vehicle. They have caused us much unpleasant anxiety and grief. Shame on them.

So Happy with my purchase, they took the time ...no pressure and a more than fair price for the…read moreexchange, And they also sale tire and rim at a deal that I could not refuse! I will return for my next car for sure!!

Had a great experience here. I normally do my own work but had recently had my wisdom teeth removed…read moreso was unable to do so. I brought my own part and even when they normally don't allow this, they did me a solid due to my situation. Very polite staff as well!

VW Experts. Been using this garage for 18 years and have…read moreonly good things to say.

I had been going to Villa Toyota for over 6 years for service on our families' vehicles…read more I visited 5 months ago for an oil change, and paid ~$80 for the oil and basic service. I scheduled an appt. for an OIL CHANGE ONLY last week. I expressly told the service attendant that I only wanted an OIL CHANGE. No fluid top-ups, no tire rotation, etc. I came back later in the day to discover that they have now arbitrarily DOUBLED their price for a simple oil change. I was asked to pay $183!!! An OIL CHANGE. They added all sorts of hidden fees and even after being expressly told NOT to do any other services, they billed me for windshield fluid (which was already almost full when I dropped off my vehicle), tire rotation (this was not needed or asked for), and a bunch of other non-requested services/fees. By the way; I checked the fluid level and the windshield fluid was the SAME AS WHEN I BROUGHT IT IN! Liars. When confronted with the price gouging, their service manager just shrugged, and said; "well, the price of everything has increased, so we DOUBLED our costs. Sorry." We will NEVER take our family vehicles to this STEALERSHIP ever again. Trust, transparency and integrity are important folks. This place will just overcharge you for things you didn't ask for, then throw their hands up when you protest. DON'T go to this dealership unless you like flushing money down the toilet.

Woo! The boyfriend and I just returned from purchasing our very first car, and we had an awesome…read moreexperience. I've always been totally freaked out about buying a car - especially a used one. There's so many details, it's a huge financial responsibility and then there's the issue of dealing with a car salesperson. Overall, it adds up to a lot of anxiety. After searching for months for an affordable car with good resale value we decided we wanted to purchase a Toyota Yaris. We then decided we wanted to go through a dealership and hopefully find something a few years old, but with not too many kilometers. After literally searching through every Toyota dealership in Ottawa, we expanded our search to outlying area and DING! We found a sweet deal at Villa Toyota in Gatineau. After making an appointment to see the car, I fixated on what the experience would be like and worked myself into an anxious, awkward person before our test drive. Our Salesman, Eric, was fantastic. Soft-spoken, kind, patient and knowledgeable, he was a first-time buyer's dream. He answered all our questions without making us feel like amateurs. After walking us through the process (with no added pressure, I might add), Eric passed us over to finance where we met with Ginette, who was also incredibly patient, knowledgeable and kind. You can tell she knows what she's doing and she was honest and up front about everything. She didn't pressure us in any way, but advised us fairly. We ended up getting an amazing deal and an added extended warranty. Yes, getting out to St. Jospeh Boulevard was intense, but it was SO worth it in the end. Don't be flustered that the staff are mostly French - they're very clear about everything and are great at explaining things. Everyone we came in contact with from the receptionists to Eric, Ginette and the manager (who personally emailed us to congratulate us on our purchase) was absolutely wonderful. If you're in the market for your first time car, get in touch with Eric. I'm sure he's awesome if you're looking for your second, fifth or tenth as well :)

My family has bought 6 cars from this dealership over the last 19 years and have our maintenance…read moredone there (even though we live in Ottawa), and we never had any problems. We are very please with their service.

This review is intented only at saving you a lot of problems…read more I bought an Acura TL in December 2008, the car is awesome but their sales consultant Alain Goulet managed to get me into a lot of trouble in making a mistake when writing the contract .... which end up costing me $879.00. Wait it is only the beginning, Goulet and myself had a verbal agreement that upon returning my old Acure he would give me back my winter tires, rims and TPMS valves all worth $1551.00. Now he claims that he cannot recall such an agreement, I will have to go to court to get back what already belongs to me ! Worst, their financial agent Francine Clement supports him ... talk about a good scam. Save yourself a lot of trouble ... If you like Acura cars (they are very good) please find yourself a real Acura dealership and visit the one in Ottawa.

I wish they had negative buttons. 1 star is about 20 too many…read more Save yourself the pain and aggravation of this first rate fraud outfit. Looked at a car and didn't make a full deal yet. Havent signed a single piece of paper and now find my credit bureau with many inquiries that aren't authorized. Left without a single piece of paper saying what I was interested in and no contact info from the sales guy and finance guy. Very unproffesional people. I tried calling in to talk to the guy that I was dealing with and couldn't remember his name. The girl answering the phone and told me that she was busy and to call back. It took me by surprise but I did try later. This time she was just as rude and wanted to know why I wanted to talk to this guy and I wanted to get his email to forward docs to them. I ended up ending the conversation because she was too rude. I tried calling back later to talk to this guy named "Bob" he hung up on me. By now I have lost confidence in this organization and went back to Hull to get my deposit back. Ended up talking to the Manager and Owner and told them what had transpired. "Bob" showed up and got involved in the conversation. Mentioned that he only sent the info to the one Bank. He didn't call up a credit report from this store. I get an email from Equifax much to the contrary. Manager totally dissed the finance and sales guy behind his back and then called him up on the shortcomings when he did show up. They assessed the value of my trade wrong to the tune of about $8000 from any other dealer on Sunday. Now finally today they want to relook at the truck and give me more money. Stay away because they are full of crap and will lie there way to sale. They give used car salesmen a bad name, if that is possible.

NEVER purchase your next vehicle from Mega. We purchased a 2010 Jeep Patriot in Sept 2014. At the…read morepoint of purchase, we were told a bunch of lies to get us to buy; the car was driven on the highway only, no mechanical issues, never used for towing, and it hadn't been sitting in the lot long. As soon as we took possession, we noticed suspension issues, lots of creaks, a major interior moisture issue, problems with the ventilation system, strange smells and a couple of weird clunks when we hit a bump. We had them take it back to have it repaired - a week of rude service or non-existent service staff to answer calls. We had to bring it back 3 times, each time they said the car was in great shape, yet each time they attempted fixed something else. In our service notes, it shows where we repeatedly asked to have the rear suspension checked - repeatedly. They 'couldn't find' any issue. About 6 months later, less than 20k put on the car, we brought the car to our local Jeep dealer to have some new summer tires put on. Unfortunately, they couldn't touch the car due to "repairs that should have been made more than 6 months ago." It was so bad, we had to trade the car in and buy a new one. All the lies they told us were suddenly coming out. The total for the repairs were over $3000. We tried to contact Mega, but nobody would even answer our calls. Some poor salesman tried to get the owner and management to listen, but he was told to stop communicating with us. We sent many emails and made many phone calls, but they wouldn't respond. Save your time, your money, and your sanity by NEVER going to Mega Mitsubishi, Mega Automobile, and Rally Mitsubishi.

They have worked on my car as well as friends vehicles. Everyone is happy. I had stripped lugs on…read moremy BMW because the last place I took my car to used a pneumatic device rather than a torsion bar.They changed the parts bc and fixed it all for me.

Vilbert and his crew are wonderful. I have been given clear and honest information about my car as…read morewell as solid direction for moving forward safely. Much appreciation for this business! 5 stars