I went to this location due to falling on my tailbone... I was in a lot of pain. I got there just…read moreas the place was opening and within five minutes I was checked in by a very pleasant staff person. 15 to 20 minutes later I was seen by Daniel Truhan. Dan asked me numerous questions to ascertain what protocol to follow. He decided to send me for x-rays of my hips and lower spine. He reviewed the results with me by the end of that day & said there is a possibility that there might be a fracture. After reviewing the results of the X-rays, he submitted an order for me to have a CT scan of the same area the next day. Two hours after the scan was complete Dan called me and gave me the good news that I did not have a fracture of my tailbone. I've noticed there have been a lot of poor reviews of this location and some of the people that work there, however, I have nothing but good things to say. My experience was extremely positive.

These folks have been great. Despite increased demands and pressures over the past few years, the…read morestaff has been available, diligent, polite, and professional.

Wonderful care and attention Having been going to Dr.Polak…read morefor many years She is terrific !

Love Dr. Polak. Both my daughter, who has white coat syndrome, and myself think she's the best. She…read moretakes her time and has excellent follow up. Her office is what going to the doctor's "use" to be like - not some franchised big name conglomerate. Front staff is friendly and the follow-up is excellent. Dr. Polak called me personally with some test results. Bonus - when you call the office, you don't get 15 prompts you speak to a live person. 24 hours

Very attentive and caring staff. They do an amazing job…read morewith such a large population.

The absolute worst service. I've lived here for 4 years and there are limited options in EH. There…read moreis always a wait of more than 30 minutes and you have to advocate 10 times to get anything you need like call back or a sick appointment. Dr. Lado is very nice and once you see him, he spends time with patients but he told me yesterday a fever of 105 is nothing to be alarmed about in an 11 year old. I'll literally drive an hour away moving forward to avoid this place.

Joanne is great! The care is good, calling and generally getting your needs met otherwise is…read morestrange. When you call, they sound indifferent and bored you need to pry information out of staff. If you ask for refills or test results they act like you are a big intrusion. For example, they have no patient portal that you can log on and find test results. If you ask you you will see at your next appt you will be told Joanne but may see someone else. That's fine they are all good but consistency of care is good too. If you call a few times in a row to clarify something you may get a snarky remark like "yet again." It's as if you're bothering them by trying to take care of yourself. I would say the professionals act professional, the others are who they are. You overhear comments like they can't wait for summer people to leave and so on. Wait time is short and generally service smooth. There is a doctor associated with this practice but never seen him/ her. Never been given the chance to make appt. with them. Usually takes a few calls to get a message through hardly get a call back on results unless it's a ca. Screen. In person though is fine. This is a short term solution as I look for a full time physician where I really feel comfortable and welcomed.

WORST medical office i have ever been. no directions, very confusing, never saw an actual doctor…read morebut only PAs. this is a money making place that doesnt care about the patients. dont go there