This happened a little while ago, but I'm still so upset and finally created an account specifically to give my review of this salon...
I moved to Draper from Seattle when my boyfriend (now husband) was hired at a company here. He proposed to me long before the move so I had been growing my hair out as long as possible and wasn't dying it or using heat. I had an idea of how I wanted my long hair to look on my wedding day.
After patiently letting it grow out for over a year, it was finally time to get it styled the way I had been dreaming of. It was almost to my waist and I wanted it right below my bra strap in the back. The cut just needed some light layering to give some nice wavy movement... nothing difficult or out of the ordinary. I read some reviews and made an appointment at De'luxe.
When I first arrived at the salon I noticed a woman outside the front door, arguing with someone on her phone. It was a bit awkward walking by, but I didn't think much of it until after I checked in at the front and realized that the woman was actually my stylist, Kellie N.
I sat down with Kellie and explained how I was getting married in a month and had been growing my hair out for over a year so that it would look healthy and beautiful after I got a few inches trimmed off. I showed her several pictures of the length and style that I wanted on my big day and everything seemed fine.
I first became a little worried when she couldn't seem to put her phone down. She seemed distracted, but I tried to just relax and trust her. While washing my hair she asked if I was married or had kids. I reminded her that I was preparing for my wedding, which was a bit annoying, but not a huge deal. I mentioned during the cut that we had recently moved from out of state and not even 10 minutes later she told me how she just moved here and asked if I have lived here my entire life! She clearly was not paying attention to absolutely anything I was saying, which made me concerned for how well she was listening to me when I had described the style I wanted.
She would do a few cuts and then grab her phone and furiously text again. She was definitely still in the middle of her fight. I suddenly felt her cutting my hair much, much higher than I had requested. I ended up with an A-line haircut that I neither wanted nor asked for.
When I got to my car, I immediately called my mom in tears on FaceTime to show her what Kellie had done. It was just minutes since I had left the salon and Kellie walked by my car, once again yelling on her phone.
To say I was devastated is an understatement. I know it's just hair and I don't want to be dramatic, but instead of feeling like a beautiful bride on my wedding day, I felt so embarrassed with my fake bun and the ridiculously short hairs poking out at the bottom. I had dreamed of my long beachy hair and ended up with fake hair and bobby pins holding my short hair up because an A-line looks absolutely terrible on me. There is also a weird ledge in the back, but I'm terrified to have it fixed because it's already so short.
I'm still upset every time I look in the mirror. I've never had short hair in my entire life. My hair has waves, which are now tight curls because it's short. I don't look like myself and it turns my stomach every time I think about it. It's the only thing I see when I look at my wedding photos. I look so dumb.
I wish Kellie had cancelled my appointment if she was having a bad day. I wish I had spoken up when she seemed to be paying more attention to her phone than to me. My advice to her is to please, please, pay closer attention to what people tell you and take it seriously! You're in a position to really mess with people's confidence!! It's going to be years before I feel like me again. :( read more