Being new to Brentwood, we have been eager to find a trustful optometrist for our family in the…read morearea. For year 1, we tried Site-for-Sore Eyes on Balfour, were not impressed. When we switched to Dr. Bronge, what a fresh air! Dr. Bronge is very personable, and professional. He explains very well with 'human-understandable' terms and listens. I first got some updated prescription for driving; then I got eye allergy treatment in year 2 with great satisfaction. I referred my German husband to Dr. Bronge. He is totally happy with the Doc with his stringent standards. Next, i'll refer my daughter to go as well. Thank you, Dr. Bronge. BTW, office clerks are very friendly and efficient too.

I scheduled an 8:30 AM appointment for my 7-year-old son through Brentwood Eyecare's own online…read morescheduling system on Saturday. The system offered 8:30 or 9:00. I specifically chose 8:30 because he is in school, which starts at 8:20, and I wanted him to miss as little class as possible. At 8:20 AM -- only 10 minutes before our appointment -- I received a text from an unidentified number saying, "good morning we received your appointment please come @ 9am." They didn't even identify themselves, so I had to ask who was texting me before they told me it was Brentwood Eyecare. At 8:21 I explicitly responded, "Our appt is at 8:30. It's for a child in school. We are already on our way. We will be there at 8:30." They replied that they had no doctor until 9:00. When I questioned why their system offered an 8:30 appointment, they responded, "not sure why our system let you make an appointment im so sorry." I told them that since their system scheduled an 8:30 patient, I felt contacting the doctor rather than changing a patient's appointment 10 minutes beforehand would be the appropriate solution. We arrived around 8:25. I was already uncomfortable with how this was being handled, so I sat in the parking lot calling other optometry offices hoping someone could see my son that morning. No one could. Around 8:35, we went inside to wait and look at frames. At 8:36 -- 15 minutes AFTER I explicitly told them we were coming -- they texted, "Would you like us to change this appointment to 9:00 or reschedule. We need to give the doctor notice." I called because I genuinely did not understand what additional "notice" they needed when I had already said in writing that we were coming. The employee was immediately argumentative and insisted I had not told them whether we were coming, despite the text stating exactly that. As I entered the office, I ended the call and addressed the situation in person. My son and I then went to look at frames while we waited. The employee I had spoken with began making comments about the situation to her coworker from across the office, saying she would now text the doctor since I was there while continuing to complain that I had not given notice. I told her that if she had something to say while I was standing right there, she could speak directly to me, and again pointed out that I had given notice in writing. Both employees then began talking over me. I raised my voice trying to get a word in and was told I was being "hostile" and that "it's Monday morning." Being Monday morning does not excuse poor customer service. Their own system offered and confirmed an appointment when apparently no doctor was available. Their employee had already acknowledged IN WRITING that she didn't know why their system allowed it. Eventually, I was told they would not see my son and could reschedule him. I made it clear I would not be returning after the way the situation had been handled. What happened as we left is what I find completely unacceptable. The employee stood up and sarcastically said DIRECTLY TO MY 7-YEAR-OLD, "I'm soooo sorry, child's name, we can't help you today because of your mom's behavior." Whatever disagreement you have with a parent stays between the adults. You do not involve a 7-year-old or blame his mother TO HIM for why he isn't receiving care. He was there because he was having difficulty seeing and his glasses were broken. He had done absolutely nothing wrong. For transparency, after she directed that comment at my child, I became extremely angry, used profanity, and slammed the door when I left. I could have handled my exit better and I take responsibility for that. However, that occurred at the END of the interaction, after their scheduling error, arguing, discussing me across the office, repeatedly claiming I hadn't given notice despite written proof, and finally involving my child. Afterward, I read other reviews and unfortunately my experience with the front desk does not appear isolated. Multiple reviews describe similar issues with receptionist attitude, rude/dismissive interactions, and poor customer service. This appears to be a recurring issue rather than simply someone having a bad Monday morning. Thankfully, Oakley Optometry on Laurel was able to get my son in that morning. The difference was night and day. Everyone there was professional, accommodating, kind, and incredibly sweet to him. It's farther from us, but 100% worth the drive. I absolutely would not recommend Brentwood Eyecare. A scheduling mistake can happen. How you treat people while resolving it -- and especially how you treat a 7-year-old child -- is a choice.

Dr. Craig S. Bindi and the entire team at the Laser Eye Center of Silicon Valley completely…read moreexceeded my expectations. From the very first consultation to my post-op care, I felt genuinely cared for, informed, and comfortable every step of the way. Dr. Bindi's professionalism, experience, and confidence instantly gave me peace of mind, especially for such an important procedure. The surgery itself was quick, smooth, and life-changing. Waking up and being able to see clearly without glasses or contacts still feels unreal. Dr. Bindi took the time to answer all of my questions thoroughly and made me feel like more than just another patient. His attention to detail and dedication to achieving the best results truly show why he's one of the most trusted and highly reviewed LASIK surgeons in the Bay Area. I honestly wish I had done this sooner. If you are considering LASIK, I cannot recommend Dr. Craig Bindi enough. Choosing him was one of the best decisions I've ever made, and I'm beyond grateful for the amazing care and results I received.

We had a wonderful experience with the laser eye center. Our mum wore glasses for about 15 years…read moreand now it's like we get to experience her again like we remember from childhood. Everyone we worked with was am absolute delight and treated my mum with the utmost respect, professionalism and kindness. Big shout outs to Renee who was instrumental and made us feel so comfortable, Dr. Koushik who was impressive, charming, and made us feel very safe, Jennifer who handled communications and who made us feel happy first thing when we walked in, and Sara who was a delight, explained the pre-op so well and definitely left an impression. These are just the people I got to meet during the process, so a shout out also to everyone I didn't get to meet who at every moment throughout silently reassured us that our mum's eyes were in good hands. In addition to the experience with the doctors and staff, the ambiance of the offices were great, with music, snacks coffee, and air conditioning to keep us cool and comfortable while we waited, and a slew of patient testimonials that each rung true and were diverse in background and need. And I would be remiss and incomplete if I didn't say a little word about how easy and fun the post-op process was. I say fun because mum definitely did her best Big Lebowski impression the rest of the day following her operation with her brightness reducing glasses which reminded me of those old HD wraparounds from the tv ads. There was also a weekend at Bernie's reference made while she slept and rested, only in jest of course. To sum it up, this process was tier one, and an eye-opening (I couldn't resist...) masterclass in how a medical office should treat its patients. 10/10 wholeheartedly endorse for anyone considering mending their eyesight.

I was able to get an appointment quickly and they took my insurance!!!…read more I felt they were very professional and pleased with the services

Another great experience at Eyecare Galleria! Everyone in this office that I interacted with was…read morewonderful! I find all the staff to be professional and friendly. I know I'll be taken care of in this office. I've now been seen by both eye doctors in this office, and they are both great. They "go the extra mile" and really care about their patients. I've avoided getting my eyes dilated due to a bad experience years ago (at a different office). This time it was recommended I get them dilated. The eye doctor was patient and kind with me, explaining everything and answering any questions I had. This office uses an anesthetic first, and this dilation was the easiest and most pain-free experience with dilation I've ever had! I only allow this office to dilate my eyes now! I also MUST address the receptionist: she is adorable! During my visit she was upbeat, so kind, and highly professional. This woman has unique the ability to make you feel welcome and valuable on a scale I don't encounter often... It's difficult to encapsulate into words the feeling exactly, but I came away feeling a new level of positive. And it brightened my whole day! It's crazy! I'd like the receptionist to know she makes a difference in this world, and makes me want to make a difference too! I obviously plan to return to this office! :)

Now I did not see ScottHyver but this is the address for IQ laser vision., Dr Jack Tian is an…read moreexcellent doctor he called to let me know to be realistic about eye surgery and what side effects may happen. He did my surgery yesterday and i feel that i can already see better. So fo Dr. Tian 5+++++ Raquel from IQ Vision was fantastic, she was very helpful smd was able to get me in earlier for my follow-up visit. Thank you Raquel!!

I had a great experience with, Scott Hyver Visioncare, from my very first consultation all the way…read morethrough my post-operation appointment. The entire process felt smooth, professional, and reassuring. I especially want to highlight, Marleny Garcia at the San Ramon office**, who was absolutely incredible. She took the time to thoroughly explain all of my options and walk me through the entire surgical process, which immediately put me at ease. I left our conversation feeling relieved, confident, and genuinely excited about the procedure. What really stood out was how personable and honest Marleny was. She shared her own vision journey and personal experience with eye surgeries, which made a huge difference for me. Hearing her story made it easy to trust her, and it was very clear that she truly cares about the patients who walk through the door. I had originally planned to consult with other doctors' offices before making a decision, but after meeting with Marleny, I felt completely confident that I had found the right place for my laser eye surgery. She played a major role in helping me feel comfortable moving forward. Thank you so much, Marleny, and thank you to the entire Scott Hyver Visioncare team for such an excellent experience!

Dr Boghossian is amazing, but not the reason for my review today. I was complimenting Dr…read moreBoghossian on his staff and how friendly, polite and professional they all are. His office is so well run, efficient and is always a positive experience when visiting. Not sure if the staff get enough compliments, so I wanted to say thanks to all of them for being so good!

Dr. Boghossian is The best eye doctor. I had weird severe dry eye issues and wanted lasik. He did…read morenot rush me and made me wait almost a year to fix my issue before allowing me to do PRK. After my surgery, he was available on call. He is very thorough in all that he does. His calm demeanor is also helpful esp during and after surgery!

I had an excellent experience with Dr. Parikh and Dr. Nguyen throughout my EVO ICL selection,…read moresurgery, and follow-up care. From the very beginning, they were attentive, thorough, and incredibly reassuring. They took the time to answer my questions, explain the process clearly, and make sure I felt confident in my decision every step of the way. I even got great music and a fun squishy eye to hold onto during my surgery! :) My vision was very poor at around -7.00 in each eye, so this procedure has been life changing for me. Immediately after the surgery I could see better than I had in years! I experienced very little discomfort throughout. I can now see 15/20, and I have had no issues with my vision since the procedure. It has been amazing to wake up and be able to see immediately, and each day my eyesight just gets better and better! I am very grateful for the skill, care, and professionalism both doctors provided, and I would highly recommend Dr. Parikh and Dr. Nguyen to anyone considering EVO ICL.

I don't write many reviews, but I felt Dr. Parikh and the team at Furlong Vision deserved one…read more I had ICL surgery about a week ago, and the results have honestly been incredible. Before surgery, my prescription was around -10.00, and even with contacts I struggled to read text on my phone at night. I often needed both contacts and reading glasses just to have a chance. Less than a week after surgery, I'm seeing around 20/25 and can comfortably read even fine print. The procedure itself was completely painless, and the recovery has been far easier than I expected. As amazing as the results are, the real reason I'm writing this review is because of Dr. Parikh. Two days before my scheduled surgery, he noticed something abnormal during my pre-op exam. Instead of proceeding, he refused to do the surgery until I had my eye evaluated by a retinal specialist. Obviously, I was disappointed because I had been looking forward to finally getting the procedure, but he put my safety first without hesitation. I asked if there was any way to get in quickly, and he immediately started texting people in his network from his phone. By the next morning, one of his colleagues, Dr. Silva, was able to see me. It turned out I had a torn retina that needed to be repaired before ICL surgery. After the retina was treated, Dr. Parikh and Dr. Silva stayed in communication directly with each other over the following weeks. I didn't have to coordinate anything--they handled it all. Once Dr. Silva confirmed my retina had healed, Dr. Parikh rescheduled my procedure. To me, that's what separates a great doctor from a good one. Dr. Parikh wasn't focused on getting me into surgery as quickly as possible--he was focused on doing what was best for me. He even made himself personally available by text throughout the process, which gave me a tremendous amount of confidence. The entire staff at Furlong Vision was outstanding from start to finish--friendly, professional, and incredibly organized--but Dr. Parikh's level of care genuinely went above and beyond. I couldn't recommend Furlong Vision more highly. If you're considering vision correction, you'll be in excellent hands.

I've wanted to get my farsightedness corrected for probably 10 years. I hate wearing glasses, so I…read morefinally decided to come in and see what my options were. I'll admit, I was skeptical when they told me the consultation would take about 1 hour and 45 minutes. I remember thinking, "What's the point? They're going to tell me I'm a candidate, do the procedure, and take my money." Nope. After about an hour of testing, they told me they **didn't recommend that I have the procedure**. That immediately told me everything I needed to know about this practice. They took the time to explain exactly why. They even identified a slight astigmatism that my regular eye doctor had never caught, although that wasn't the reason they advised against treatment. They explained that at some point in my life I'll most likely need cataract surgery, and when that time comes, I may be able to address everything with a custom lens replacement instead. For now, my natural lenses are still working to some degree, and even though my vision isn't ideal, they felt that replacing them today simply **wouldn't be in my best interest**. They could have easily recommended a procedure and taken my money. Instead, they told me to keep wearing my glasses, come back in a few years, and see where things stand as the technology continues to evolve. I was incredibly impressed with the entire staff and the way they handled my consultation. There was no pressure and no attempt to sell me something I didn't need. Just a thoughtful recommendation based on what was actually best for me. **This is the true definition of patient care -- even though I'm technically not a patient...yet.** When the time comes, I know exactly where I'll be going.

I first met Dr. Gary Kawesch of the Laser Eye Center of Silicon Valley - San Jose in the mid-1990s,…read morewhen his office was located on Stevens Creek Boulevard. At the time, I simply wanted better vision and decided to undergo LASIK vision correction on both eyes. Nearly 30 years later, I deeply regret my decision to have the procedures performed there. I researched LASIK itself, but being young at the time, I did not do nearly enough research into the doctor performing the surgery. I wish I had. At the time Dr. Kawesch was fresh in business and not nearly enough experience as he should. I experienced serious complications involving my left eye. During treatment for those complications, the corneal flap was removed and, according to what I was subsequently told and understood about my case, was sutured back in the wrong orientation. I later developed significant epithelial ingrowth and substantial corneal scarring. The effects have followed me for decades. My vision today is considerably worse than it was when I originally sought LASIK simply because I wanted to see better, and the damage and scarring in my left eye continue to affect me. If I was to lose the sight in my right eye I would be legally blind because of the damage the doctor caused me. Looking back after all these years, this remains one of the decisions I regret most. My advice to anyone considering elective eye surgery is to thoroughly research not only the procedure, but also the individual surgeon, their history, experience, and potential complications. Your eyesight is simply too important.

I have been seeing Dr. Severin for the last 4 years for a glaucoma suspect diagnosis. Dr. Severin…read morehas been a wonderful glaucoma specialist for me. I followed up with him every 4-6 months in San Ramon office. I give him a 5-star for his care, friendliness and expertise. A zero star for the front desk and scheduler staff. Awful customer service. It was very difficult to get an appointment as a new patient at that time but I patiently waited because of Dr. Severin's reputation. If it's not because of Dr. Severin I won't choose this office. The receptionist and schedulers were racist and very rude. They were full of attitudes and not helpful at all. There were always at least 3-4 staff sitting at the front desk/schedule desk but they never pick up the phone! Try calling them if you don't believe me. Last year, an elderly receptionist bluntly lied and told me Dr. Severin was not in the office and they assigned me another doctor without any notification/heads-up. While sitting in the waiting room I heard Dr. Severin's voice and asked the assistant about it. She told me yes, that was him. I was very upset to be told lies!! The assistant was very nice and apologized. I told her I needed to know the reason why I was told a lie. Very unprofessional! She said an office manager wasn't there and asked me if I wanted a follow-up. I said yes and NOBODY ever called back!! Obviously they didn't give a shit of my concern! My last visit this week, after finishing up seeing Dr. Severin one of the girls (short hair, young) rolled her eyes when I asked "when is the latest time to schedule a follow up appointment?" She looked so annoyed and unbothered with my very simple question. That kind of attitude was not tolerable! I didn't see her treated Caucasian patients like that. Well, now that Dr. Severin is retiring then this office has no value for me to continue my eye care. I will find another glaucoma specialist who has decent, helpful and friendly staff. It's sad to experience all this mistreatment from a well-known Glaucoma specialist office in East Bay. Very very unfortunate!

For over 20 years, my spouse and I have been grateful to be in your care, Doctor Todd Severin. Your…read moreskill, professionalism, and kindness have given us not only excellent eye health but also peace of mind. Kristy, Mayela, Brittany, Ariah, Tammy, Jamie, Chris and every member of your staff have consistently gone above and beyond to be helpful, welcoming, and compassionate. It's rare to find a practice where every single person makes you feel valued and cared for, and we feel truly fortunate to have found that with you and staff. Thank you for your dedication, your warmth, and the trust you've built with us over the years.--Margaret

I recently had cataract surgery, and I want to say it was one of the best things I've ever done. My…read morespecialist Dr. Aimee Edell was excellent. She did a comprehensive examination, explained the process fully and clearly and scheduled the procedure at the San Ramon Medical Center. Her staff were so nice and very professional. Everyone did their job and it went smoothly. She did one eye at a time within a two-week period and now I have perfect vision. I would highly recommend East Bay Eye Center and Dr. Edell to anyone wanting excellent professional eye care. https://www.severinmd.com/aimee-edell-md

Do not trust the doctors at east bay eye center, always get a SECOND OPINION. As a result of broad…read morespectrum antibiotic given to me by one of the doctors, I got a painful and incurable disease and have been suffering for five months. The side effects will last my entire life, although once I relapse, the disease caused by potent antibiotic will kill me. Office manager, I don't want to receive another call from you asking me to remove my post, understand??? It is called freedom of speech. Also, $80 refund is not going to cover months of pain and suffering and medical expenses. The office manager tells me, well, you are in remission. So what, the disease can come back next time I take antibiotics, I will either have to suffer for months again or it will kill me. I posted negative comments couple of months ago, the office manager calls me at 8:30 a.m. next day asking me to remove it which I did.