I wish I never did business with Justin Roop. March 28 2020 he replaced my a.c unit on my rv. Paid…read more$950 for it and mentioned the a.c had a 2 yr warranty so now my a.c is out again so I texted Justin about the issue 2 days ago . He replied that it was still under warranty and after that he never replied to my text messages again. PLEASE DONT LET HIM SCREW YOU OVER!!!!

Helped my grandma during Covid19. Professional and safe. This company went out of their way to help…read moreus.

Staying at a local RV campground and Mr. Blystone has his advertisement for this company in the…read moremiddle of the flyer map that comes with staying here. I called to see if he worked on Jayco units and he told me he did. I told him the unit is brand new but having problems and he responds, that he has been burned working for them doing warranty work and would not do it. I asked if he would come out anyway and I would pay for his services and whatever needs to be done out of my pocket, at least look at it. He said he was very busy and could not make it out last week. I said, "no problem, early next week? call me and make an appointment?" he said yes he would call before Friday 23rd, that was on Teusday 20th. I called again on Friday morning and was not given a call back. it is Monday morning....Still waiting...

From the owner: Servicing the Houston Area for over 30yrs. Specializing in Mobile Service. Appliance repair,…read moreElectrical problems, Generators service & repair, Roof repairs, Floor updates, Dometic factory authorized service Dealer. Awnings, slide topper's, and slide out operational systems repair.

This husband and wife team are great! They understand service and I highly recommend their…read moreservices. When I need something on my RV I will be back!

Many mobile techs have given me the run around either with scheduling or milking the hours. Not…read moreMobile RV Tex. He was prompt, friendly, reasonably priced. After the repair was quicker than he expected, he even offered to fix other things on the RV. Very good experience!

We had every bit of a poor experience with Justin Roop. We were set for an 11am appointment and…read moreafter contacting him twice after the appointment time, he finally showed up after 2pm. He came in for about an hour and assessed all of our repairs. I wrote him a check, because he said that would be the best method of payment, and he left saying that we should be getting an estimate delivered to my husband's email soon. "Soon" has long since passed. My husband contacted him on 2 occasions asking if he'd sent the estimate yet and Justin assured us that he had. But maybe he sent it to the wrong email so he'd try again. 3 weeks later, I decided to give him a call myself. Upon answering the phone I asked him how long it generally takes for him to give an estimate. He said it could be a few days or several more if he had to contact the manufacturer for pricing on parts and such. I asked if it was normal practice for him to come in and collect a service fee without actually offering any services. He, of course, said no. I expressed my frustration with this whole situation and asked why we hadn't gotten our estimate yet. He said that we must be one of those cases where he's waiting to hear back from the manufacturer. Yeah, okay. So I let him know that I was going to find every review site his business was listed on and leave a review of my experience with him. He PROMPTLY shifted and offered a refund to make it right. I asked how we were going to go about that and he asked how I made payment. I said, "a check, because that's what you said was best for YOU". So he offered to bring a check by our RV site the very next day. And he even asked me to text him our site number so he could deliver it to the correct place. Well, by golly .... the manufacturer must have gotten back to him quickly after our phone call because my husband had the estimate (dated for that very day) in his inbox about 4 hours later. With a lovely note. ((My comments are interjected throughout with parentheses)) From Justin: Attached to this email is a copy of your estimate in PDF format. We apologize for any inconveniences that have occurred. Our, now former, receptionist documented your email address incorrectly. ((My husband only had correspondence with Justin)) I thank you for bringing that to our attention, and your estimate has also been forwarded to your insurance adjuster with the claim number in the subject line. ((Our Ins adjuster even had difficulties contacting him))!This estimate will be valid for you to receive a disbursement check from your insurance provider. You may then, with your right as a consumer, use that disbursement check to have your RV repaired at any repair facility of your choice. I spoke on the phone with a Rebekah Merwin at phone number ******** today. She expressed concern when she called about the delinquency of the aforementioned estimate. I told her I was not at my desk and could not verify the status at that time. However, I did offer to send it over immediately when I got back to the office.((this is a LIE. He NEVER offered the estimate because, by his account, he was still waiting to hear from the manufacturer)) She demanded that she didn't want to do business with us, that we were thieves, she threatened to defame and slander us on Yelp, Yahoo, etc. ((I assured him I'd share my experience with his company)) I can assure you, with the sending of this email, your service was provided as promised(writing up and sending estimate), and the feeling that you were "stolen from," as put by your wife, hopefully has been rectified. I do offer our most sincere apology for our tardiness which was handled as soon as it was brought to our attention today. We have taken care of this matter with the upmost professionalism and believe that no negative reviews should be given on our behalf. If this occurs, we will take the appropriate action provided our by legal council. Thank you for choosing Delta Structural RV and good luck with your future endeavors.  Justin Roop Owner Delta Structural RV

Our Camper needed repaired so my husband called D&S Mobile Repair ( Justin Roop) he came amd looked…read moreat our camper, told my husband Dean what he needed to get, my husband gave Justin 500.00 dollars, we have not seen Justin since. Dean has called him a few times and he did returned Deans call one time and told him when he would be here but never showed up. how sad because my husband said he seemed like a nice young man.

I used them to repair a slide that had been damaged on an Alaska trip. there were a few other…read morethings i needed done as well but i instructed them to not proceed with the work if the slide couldn't be fixed. well they said the slide could be fixed and i ended up doing 6k of work. the slide was not fixed and upon taking it to another dealership i was told the structural damage prevented it from being fixed. i requested a refund and filed a BBB complaint which they have refused despite the clear negligence or malfeasance. DONT USE! BBB COMPLAINT id 21208164

RV Masters is great because they have John Barrios. RV Masters is very busy and it may be hard to…read moreget an appointment for a repair, but this is the best RV repair shop I have seen so far - and I have been to RV repair shops all over California and a couple in Houston. This RV repair shop was created because the original owners were aware of how awful so many RV repair shops are - they told me this. I recommend RV Masters because I believe they are trustworthy and competent. Avoid PPL; go to RV Masters in Houston.