Technology seems to kick these people's rear ends. I almost never show up and am able to drive…read morethrough the gate - the scanners to pickup the plates is often not working and someone has to stand out there to type my information in. A few days ago I went and the scanners were not picking up my plate. After waiting a few minutes and no one came out, I backed out of the stall and went into another one. Luckily that one was working. But it is annoying to have to do that and thankfully there were no people around otherwise my only option would have been to pay for a wash when I already have a monthly pass. I decided to cancel my plan (they do not offer anything except monthly so it makes canceling very easy). I called their Lack of Customer Service department , using the 855 number on their website, and after selecting the option to cancel my plan, I had arguable the most unprofessional and disrespectful Indian women on the phone. She very happily told me she cannot help and that I would have to go to the location. I then asked why canceling was an option on their phone queue if they cannot help - she said well I can take your information and send it to the location if you want. I figured why not so she started asking for my information. Please refer back to my initial statement that Technology kicks their butt. So their Lack of Customer Service department does not have a computer apparently, so they need your name, address, phone number, email, credit number, and billing information s they can email it to the location and have them cancel me. This was clearly a scam so I told her no way and I advised I was verbally removing my approval for them to charge my credit card. Her response was to say that's not their policy. I told her i would just dispute the charge on my credit card - she said "well we are on a recorded line so good luck." I was SOOOOOOOO mad that this worthless human was taking enjoyment out of not being willing to help. So I went to the location the next day - they have no way to get into the office without going through the car wash line first. So they limit who can help you and require you to pay for service in order to access them. Once I got into the office they had me fill out a form which again wanted my personal information but at least they were not asking for my credit card and billing details. I watched the kid - he put in my license plate number, hit cancel, and it was all done. I explained to the employee my experience and even he said what happened on the phone sounds like a scam. I told him I called the number on their website so he may want to look into that. But I will say - this person in the location very nice. These people want to collect all your personal information before they help you and none of that information is actually required to accomplish their tasks. They may sleep better at night knowing they have all my information - but that is no reason to take it. So I strongly urge you to avoid them as there is something seriously shady doing on here with their need to have personal information that they really do not need. For recommendations: fire the Lack of Customer Service women - she is worthless, rude, and gives your organization a really horrible image. Then you need to promote the kid at the location to teach EVERYONE how to give customer service and care about the customer., Lastly, hire an IT person and get your technology figured out. It is 2024, I should be able to log into a computer to cancel my service or at the very least, I should be able to give you my license plate information (maybe confirm an address and/or phone to confirm it's me) and then process my cancelation over the phone. If you personally had a service (cell phone, TV/Internet, Car, credit card, etc...) and the company said you can only conduct business by coming in person ... would you stay with them???

This place is so over priced never open Broke my mirror I…read morehad to argue for days to get it fixed no longer dry your vehicle By hand and the people at corporate are clowns I really wish yelp had a zero star because that's what they deserve here's a pic of truck that just went thru if you live in Rochester area go too delta sonic or Royal less $ better job mid grade package at Buckman's for 2 vehicles $65+ A month

Very thorough job. Car was spotless no need for rundown. Overall good value for money .read more

We're on a reasonable monthly unlimited plan. We like this location as the greeters always have a…read moresmile. It's nice that they have good customer service plus a decent wash. Best in the area.

The wash itself is fine but there is a little bitch that works there that just made me cancel my…read moremembership. I was told my monthly sticker wasn't for Splash (it is), when it wouldn't work in the member lane again, she asked me "well then why didn't you use the other lane?", and this was one of her good days.

Found Dip Solution through Groupon, and I will definitely be back! It's a little off the beaten…read morepath, right by Wickham Farms, and I'm not sure if you'd find it if you weren't looking. They were very professional and did a great job on interior/exterior clean of my Chevy Equinox, including taking out the weather mats and cleaning them, getting rid of spots/stains that had been stuck no matter what I used on them (yes, somehow I had spilled nail glue in one of the cup holders... they got that out!), making the windows shine, and outside of the car waxed and gleaming! It smelled really nice too. Made the car feel new again!

Outstanding work! I've never had a car detailed. They literally made it look NEW! Brand new. They…read moregot out all the stains, washed the floor mats, windows, inside cup holders + many other things. it was a complete interior and exterior detail. Manny and his coworker worked diligently for over 2 hours. I'm very happy and will return.

I've used a few Laserwash systems around Rochester, and this one seems to be the best maintained…read moreand gets my car cleanest, all with no spinning brushes. These Laserwash systems are the best choice if you've had your car wrapped in Paint Protection Film (PPF) like I did with my Lexus.

Reasons to go here? When a) Royal Wash is closed b) when Delta Soni is soo backed up the line…read morestreches out to Jefferson Road. As other reviewers have noted, it is a touch-free wash. No soapy brushes rubbing up against the exterior of your car (which means no scratches!). No hokey conveyor belt either to wrench your muffler away from the undercarriage. The downside is no 24 hour guarantee... with the upper level washes at Royal, Delta Sonic (and I'm certain there are others) you'll be able to come back again for a free wash within a certain time period. Helpful if you're sloshing your sled through the salty streets of Monroe County during the wintry months. Just washed the ride yesterday and, after a days commute, it looks like I never went there. So, given that the price points are similar to the other aforementioned car washes, I only go here if I need a quick wash...

"Nick is the kind of manager who makes you feel genuinely at ease. He takes the time to explain…read morewhat's going on with your car instead of talking over your head, and he treats you, especially women, who too often get brushed off at auto shops, with real respect and patience. It makes a huge difference to walk in somewhere and not feel talked down to. Thank you, Nick!! JoAnn T.

I took my car to them after finding the negative post on the battery loose. I replaced the bad post…read moreand I continued to have problems with lights on the dash going on. They determined that the positive post needed to be replaced. They say they rad a digonistic test to determine the positive post was the problem $200.00 dollars later. Two days later I started to have lights on the dash. Today I took it back to them after I found both posts were totally loose. They refused to refund after I showed them how loose the posts were.What repair shop would make a rookie mistake by not checking that the posts were tight. They sure had no charge using a diagnostic device to replace a obvious, first place to look (battery post) . So if you want to pay $200.00 for a battery post this your go to garage, not mine The managers aid if I wanted my money back he would take the post they put on off. Cheap shot

Very knowledgeable staff. Taylor calmly helped me and my wife during our car cutting off…read more She directed us to a tow service and potentially same day help and repair if we made it there soon. This made a sudden crisis much easier to deal with We also had comfy couchs throughout the ordeal. Put This shop at the top of your list mvp!

My Son's Honda is happy at 1/2 of dealer price to fix the front end…read more Work guaranteed for as long as you own the car Great Place Great Service Next time I will get my oil changed and New York inspection

Pleasantly surprised with the car wash which yielded good results…read more My car was in desperate need of a wash after a few months of driving through salt and snow. I was happy with the results and I thought pricing was fair. It's not a touchless car wash so keep that in mind.

I love to support local and this place is family owned, well maintained and convenient. I haven't…read moreused the automatic washes but love the hand wash. There are lots of features and they accept credit / debit so no need for change. The vacuums are well spaced, have reasonably long hoses and are free. Once a staff member walked past while I was vacuuming and noticed that my floor mats were dirty so he offered to spray them off for me. Great service for a self serve facility!