On July 15th I made an appointment for NYS Inspection on July 29th at 2:00 pm. At the time I made the appointment, I told them that I also needed brakes. I knew this for sure because of my recent tire purchase. I arrived at about 1:50 for my scheduled appointment. When I checked in, I was asked what services I needed. I reiterated that I needed a NYS Inspection and brakes. The man checking me in, said "okay, brake check". I responded, not brake check, I need new brakes. I went to the waiting area. About 2:50, a man came to me to tell me my inspection was done. He said it didn't pass because it needs brakes. I said, "I know, I told them that when I made the appointment and again when I checked in". He told me that no one told him about the brakes. I asked if he could do him today and was told no. i asked how late he worked and he said until 6:00 pm. Since his estimate said less than 3 hours, I asked why not. The response was we can't get parts after 3:00. After hearing me complain a bit, he went to the manager to ask if they could get the parts. Again, the answer was no. At this point I scheduled a return visit for August 7th to get the brakes done and reinspection, and I left.
I could see that further arguing wasn't going to get me anywhere. If they had paid attention to me when I made the appointment, and when I checked in, they could have pulled the wheels first, determined the required parts and been getting them while he completed the inspection. I had already blocked off the afternoon, knowing I was going to be there about 3 hours. Due to the lack of communication, or incompetency my time was wasted, and I now had to do it again.
I decided I had no interest in going back. I checked some local repair shops and found one nearby that could do the work the next day. We dropped the car off in the morning and went about our business. The brakes were completed, along with a few other services, and the reinspection was also done.
We had been going to this facility since not long after they opened. We have been bringing both of our cars for most things and occasionally bringing our kid's cars too. That ended now read more