Renters beware!!!
This company will mislead you. By the time you move in, you will already have a bad feeling because they refuse to provide a physical address. Excuse me, but I do not feel comfortable sending my sec. deposit cashiers check in the mail. And that is the least of it...
Since we moved into our apartment five months ago, we've discovered numerous latent defects that were either not disclosed or which we were actively misled upon by their representative.
Firstly, the phone jacks did not work, and we had to pay for verizon to fix just ONE.
The carpet was not cleaned, as required by California law, and they agreed in writing to reimburse us when we hired our own person to do the carpet cleaning. Five months later and they still have not reimbursed us.
Furthermore, my roommate's shower has a rust and mold issue because, according to professional WE had to call to inspect it, it was not properly installed.
Additionally, when they randomly decided to install new toilets, their workman did yet another shoddy job, leaving dust and debris everywhere. A piece of white grout/porcelain was left in my shower. Not knowing that I would have to look for something that wasn't there before, and something that is white and therefore blended in with the tub, I stepped on it and it punctured my heel. I had to use tweezers to remove the shard. I then discovered an even bigger, sharper shard in my shower. When I informed them of this, they did not even acknowledge me nor did they apologize.
Lastly, our fridge is so loud that our neighbors can hear it and Delta Management's own workman told them that it needed to be replaced. They then tried to replace it with a smaller, lesser quality unit, even though we confirmed with the workman that he gave them an exact model number so that we would get the same type/size of unit.
After politely trying to resolve these issues with Delta Management, and their continued hiring of incompetent workmen who failed repeatedly to resolve the issues, rather than deal with the issues, we were sent a letter from their lawyer full of false claims and typos in an obvious attempt to dissuade from enforcing our rights. What?!?
Now, five months later, my roommate's shower will likely be out of commission for two weeks. I'm sorry, but we didn't sign up to live in a construction zone. Furthermore, throughout all this, they have denied our requests for a rent reduction and haven't even acknowledged their culpability in the situation.
Super sketchy. Stay away! read more