Thank you to NV Energy Reno Nevada, gas meter Installer Brandon S, with 14 years of Five Star…read moreInstall customer service experience. Thank you Brandon for taking out my smart meter and putting in my requested digital meter. I will now pay a very small fee each month to have my meter read by a meter reader. I am now considered an opt out customer. This was a very big decision for me to choose to have my smart meter removed and replaced with a digital meter. This meter will read for both gas and electricity. Brandon was outstanding at his job and I enjoyed talking with him, he has been with NV energy for 14 years. The install took around 20 minutes and I am really happy for the digital meter as a NV Energy new opt out customer. Thanks to NV Energy & Brandon S for great service. This is my first home and I chose this meter for accurate account of what gas & electricity I use daily. I look forward to see if my NV Energy digital meter charges, are better compared to the Smart Meter charges. Time will tell. Julie A

This is a monopoly company. They take as much as they possibly can from everyday citizens that are…read morealready having a hard time getting by. They will tac on extra fees and deposits when they feel like it. They are horrible and we are forced to endure their treatment or we'll just have no power. It's ridiculous, my body is over taken with helplessness EVERY TIME I have to dig in my pockets and pay these ppl for terrible service and made up fees.

When I've had people from Southwest Gas come out for potential gas leaks, they've always been…read moreterrific, and I have no complaints about the actual gas service itself. Unfortunately, my experience with the billing and account-management side has been a very different story. I'm currently trying to update my automatic payment information to a new checking account. I have no bill currently due, and Southwest Gas says that payment information can be edited online through the Auto Pay section. However, when I go there, there is no option to edit or remove the existing account. I was able to add my new checking account, but I cannot delete the old one. I'm doing my part to make sure my bills are paid on time. Southwest Gas should do its part by making sure its online payment system actually allows customers to manage their payment information. This is especially frustrating because it follows several other billing and account-management problems. For four years, I received not one but two paper bills for the same account, despite calling and asking that the duplicate billing be stopped. Then, more recently, a bill for my current address was sent to my old address, where I haven't lived for five years. The person who now lives there actually contacted me about it. Southwest Gas attributed this to a Post Office error, although I have not experienced this problem with any other company. Taken together, these experiences make Southwest Gas seem like it is not a well-oiled machine when it comes to account management, billing, and paperwork. The people who come out to provide gas service have been excellent, but the administrative side of the company needs some serious attention.

Worse company ever lol they say they'll call you but dont then the tech keave the note on the door…read moreive been waiting on service for my new place for over 2wks now i have an elderly woman that needs a bath the the only thing they keep saying is the next day no accommodation for the elderly nothing this company is horrible I swear just horrible and the tech speaker ate LAZY AS THE FUCK

it is truly crazy to not have someone one who has a problem with payments, I refuse to pay for July…read morewhen I have proof that it was paid on august 5, 2020 thru my bank but I can't talk to a human I have made appointment with bank,to discuss this problem, Maybe you could have done this for customers. Further more in 20 yrs just has your company lost a payments and if this turns out to be my faulty , I'll come back and give 5 stars til then it will be 2 BIG STAR. I feel sorry for employees either being paid to not help or they are furloughed, Either by just hope they are healthy and safe. 09.01/2020

I have made numerous attempts to speak with someone other than the recorded helpline, but with…read moreabsolutely NO LUCK! Customer Care is BS and just keeps repeating itself; it never connects to a person, then hangs up. :(((((

Carla at the DMV on Flamingo and Durango is exceptional. In a place where people often arrive…read morestressed and frustrated, Carla chose kindness, patience, and genuine humanity. Those qualities cannot be taught. They come from character, and Carla demonstrated them from the moment she helped me. I was holding my autistic daughter throughout our visit, and Carla immediately made the entire experience feel manageable. Carla treated us with dignity, compassion, and respect, never making us feel rushed or like an inconvenience. As a parent, those moments matter more than people realize. Carla is exactly the kind of employee every DMV hopes to have representing its office. Carla reflects the very best of public service through her professionalism, integrity, empathy, and willingness to go above and beyond for the people she serves. Employees like Carla restore confidence in government service because they remind us that humanity still exists. Carla, thank you for making what is often a stressful experience into one that my family will remember with gratitude. You are an incredible asset to the DMV, and I sincerely hope your leadership recognizes the difference you make every day. May God continue to bless you, your family, your career, and everyone connected to you. The world needs more people like Carla.

"There is nothing permanent except change." Heraclitus…read more Many many years later we are back at the Department of Motor Vehicles. After the COVID Pandemic all has changed in the world. Remember to "do" anything at the DMV you need an appointment. You can make this said appointment on line or in person. Today we are coming to this place to get a drivers license. As time passes our children grow into adulthood and we take baby steps to let them get out into the world. Here we go again with the driver's license test. As you walk in the building the new system the DMV has incorporated works. Having an appointment ensures accurate service most of the time. For those going for the permit they offer a wonderful space that is enclosed for concentrating. The testing room is all computerized. It's a multiple choice test that you truly have to study for. The state of Nevada is one of the hardest places to get your license. The state has no room for failure. Study study study for the written test and the driving portion. If at first you don't succeed, try and keep trying. Never give up. When Connor, did not pass the driving instructor was very compassionate about educating him on what he did wrong. They want drivings that are going to follow the traffic laws and be great citizens at driving. Come prepared and make sure your car is ready and safe for the road test. Make sure and have an appointment and be patient . Let's do the DMV!

The best mom and pop water shop. The owners are very kind! I have trouble taking my water to my car…read moresometimes due to an injury and the owner goes out of his way to help. Great quality alkaline water. 100% recommend.

Incredibly rude. Screamed at me for parking without listening, I had to park for a second of car…read moreissues. Unacceptable to speak to someone like that.

I looked these guys up to see their hours so I can exchange a tank and saw the yelp reviews. Ive…read moreonly been here a few times but they have the best prices in town and dont give you the run around like some other companies that won't give you a price over the phone and make you set up an account. Easy in and out in a few minutes. Ive purchased 100% Argon, C25 and acetylene.

The young lady working behind the counter was very helpful and responsible. I came to them looking…read morefor a place to buy argon mix for my welder and I did not have a bottle they treated me great they did not try to gouge me for buying a bottle from them price is a great and I really recommend this place.

Dear Management, I…read moream writing to recognize Steve S. for the exceptional service he has provided me over the years. He is, without question, one of the best customer service representatives I have ever had the pleasure of working with. Steve is always friendly, professional, dependable, and genuinely kind. Every delivery is made with care, and he consistently goes above and beyond what anyone could reasonably expect. He always places my water as close to my front door as possible, carries it up the steps without hesitation, and has even helped bring the bottles inside when I've had difficulty carrying them. Those small acts of kindness make a huge difference and have never gone unnoticed. What stands out even more is how attentive he is. If I accidentally forget to leave my empty bottles outside, Steve has even taken the time to text me to make sure I wasn't in need of water before continuing on his route. That level of customer care is incredibly rare these days, and it speaks volumes about the type of employee and person he is. The reason I wanted to write this email is because I recently reported a leaking water bottle. My concern was simply to let the company know that some of the reusable bottles may be reaching the end of their lifespan after being reused many times. My concern was never about Steve. He simply delivered the bottle that was provided to him, and he did absolutely nothing wrong. I was genuinely saddened to hear that Steve may have been blamed or gotten into trouble because of my report. That was the exact opposite of what I intended. If anything, I wanted to bring attention to a product issue, not a personnel issue. Employees like Steve are hard to find. His professionalism, reliability, kindness, and willingness to go the extra mile are the reasons customers like me remain loyal. He represents your company with integrity every single time he comes to my home, and I truly hope that is recognized. Please accept this email as my sincere appreciation for everything Steve does. I hope his management team recognizes the value he brings to your company every day. He deserves praise for his outstanding customer service and dedication, and I sincerely hope this feedback becomes part of his employee record. Thank you for taking the time to read my comments and for recognizing an exceptional employee who truly exemplifies excellent customer service.

Still there best service! My water guy Jose B. Is the best very nice on time and fast…read more Water is adorable. Great process! The website is easy to use if you need anything additional. You can always call in if you have any questions as well!

I love this place! I'm about 10 miles away from this place and found it only because I needed to…read morecertify my propane tanks. I drove up and Kenny immediately came to help me out. He was a really cool guy and such an expert at what he does. Kenny looked at all 3 of my tanks, told me which needed to be recertified, and also repaired ones that weren't working correctly. He was able to get through all 3 and fill them up in about 15 minutes. Kenny was such a professional and made me feel welcome. I went back the day after to bring more propane tanks for them to take a look at. I will definitely be returning.

I've used them several times this time I asked for no contact and they either didn't fill 1 tank or…read morethey left it barely open and it all leaked out the other tank is so tight I can't open it. I had to go buy a 100 dollar small tank. SCAMMERS!! They either didn't deliver or they tightened one and loosened the other out of spite maybe?