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    Delta Air Lines

    1.0 (3 reviews)

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    8 years ago

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    Spirit Airlines

    Spirit Airlines

    1.0(3 reviews)
    0.1 mi

    #1 CLE to LAX - Spirit lost our check-in suitcase! My brother and I called Spirit customer service…read morethe next day and were hung up on 3 times. Then finally told us the luggage was found at LAX Airport. So we spent 5 hours driving in holiday traffic that night to get it. #2 CLE to LAX - I was not charged for my 8-year-old daughter's little carry-on suitcase so I thought it was small enough to be considered a personal item. #3 LAX to CLE - Gate wanted to charge me $100 for my daughter's suitcase. I complained about the lost luggage from CLE to LAX...and how miserable we were the first 2 days of our trip... their response was aggressively grabbing my 2 boarding passes and removed us from the flight. At the gate, the 3 young male punks were laughing when my daughter cried herself to sleep on the chair. #4 LAX to CLE - Spirit sold our 2 seats to someone else and didn't credit us $650 for the one way back home. Spirit said we were NO SHOW from LAX to CLE even though they checked us in and sent our check-in luggage to Cleveland. So we had to go without clothes again! This time for 2 more days! #5 LAX TO CLE - I paid $1,000 for 2 one way tickets back to CLE with AMERICAN AIRLINES. Spirit never credited me half of my roundtrip tickets which I paid $1300 for. #6 So I ended up spending $2300 dollars for 2 R/T tickets.... More than what United and AA would have charged... Last Resort, last phone call I Spoke to manager customer service and he said to file a complaint on website... just another case claim # in which will be deleted like many others... no refund.. no credits. Nothing but misery.... OWRQMH Spirit Airlines ATTN Guest Care 2800 Executive Way Miramar, FL 33025

    Spirit airlines The new Greyhound of the sky's ! I Use to think that was southwest . Total vibe is…read morejust terrible. Watch out They will nickel and dime you to death with fees now and at $4.50 bottle water and $5 for a bag of m&ms you would think coustomers service would be phenomenal, but it ain't. New bag fees of $75 /$125/$200 for your checked bags being over weight by 1 lb and thats just to start . $25 to check in with a person also now at the counter , plus there self check in bag machines take at least 20 minutes per person to check in with and thats if they don't reset on you or your bag doesn't weight right at 40 lbs or under . I Saw several people that happened to and there was only one person helping out on eight machines , and they had to reset them several times to get them to work . You think your gonna save a little money but it ends up being around the same as a real airline in the long run . Think next time ill just use delta or American air lines so i don't have to be treated like just another cash cow to them .

    Delta Air Lines - airlines - Updated May 2026

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