#1 CLE to LAX - Spirit lost our check-in suitcase! My brother and I called Spirit customer service the next day and were hung up on 3 times. Then finally told us the luggage was found at LAX Airport. So we spent 5 hours driving in holiday traffic that night to get it.
#2 CLE to LAX - I was not charged for my 8-year-old daughter's little carry-on suitcase so I thought it was small enough to be considered a personal item.
#3 LAX to CLE - Gate wanted to charge me $100 for my daughter's suitcase. I complained about the lost luggage from CLE to LAX...and how miserable we were the first 2 days of our trip... their response was aggressively grabbing my 2 boarding passes and removed us from the flight. At the gate, the 3 young male punks were laughing when my daughter cried herself to sleep on the chair.
#4 LAX to CLE - Spirit sold our 2 seats to someone else and didn't credit us $650 for the one way back home. Spirit said we were NO SHOW from LAX to CLE even though they checked us in and sent our check-in luggage to Cleveland. So we had to go without clothes again! This time for 2 more days!
#5 LAX TO CLE - I paid $1,000 for 2 one way tickets back to CLE with AMERICAN AIRLINES. Spirit never credited me half of my roundtrip tickets which I paid $1300 for.
#6 So I ended up spending $2300 dollars for 2 R/T tickets.... More than what United and AA would have charged...
Last Resort, last phone call I Spoke to manager customer service and he said to file a complaint on website... just another case claim # in which will be deleted like many others... no refund.. no credits. Nothing but misery....
OWRQMH
Spirit Airlines
ATTN Guest Care
2800 Executive Way
Miramar, FL 33025 read more