Quite simply the worst car hire/ cowboy outfit I have ever dealt with. Been hiring cars all over the world and never experienced anything like this. Booked a car through a broker, arrived at the desk with countless disputes/ Nasty exchanges going on at each open agent desk. A very aggressive/ sullen agent pulled up my reservation and went through all the normal protocols( copying details passport/ licence and CC). When I went to sign, informed the agent I didn't need any additional insurance/ was prepared to have the Block put on my credit card for damage. She then refused to release the car, informing me I hadn't met their booking conditions. She refused to give me her name and said there was no one else to escalate ... " take it up with your broker- I'm not dealing with you". The broker was useless, and ended up booking another car elsewhere. Disgraceful attitude, only interested in the commission from the extra insurance, dismissive and arrogant... and those were her positive traits. Delgado , and companies like this , give the industry a bad name and should be banned from operating without some ethical/ enforceable code of practice. As they are basically selling a financial services product, are they allowed to operate these sharp aggressive practices without repercussions? There are plenty of options in Malaga, and the off airport experience with these sharks is not worth the hassle. Nothing seems to have changed since posts started to appear on the forum dating back years. Keep beating the drum to get these con artists out of business to protect customers. I spoke to another couple on my way back to Malaga airport who bit the bullet and paid an extra 190 euro for a 4 day hire to Delpaso( had two fractious children and didn't want extra hassle) ... people like this need to be protected and are backed into a corner/ intimidated once they are off airport. read more

DO NOT use this company. I recommend to anybody thinking of renting a car from DelPaso Car Hire, Malaga, go somewhere else!!! I was charged $171 AUD for 7 days car hire. They then charged me $211 AUD for a tank of full on collection of the car! The car had done 88,000 kms and was in very poor condition! Staff were rude and unhelpful! read more

I have never had issue with rental car. But people from Del Paso are really arrogant and not helpful. Problem occured due to weather. It was really rainy in day of return the car in Malaga. Goverment even declared red alert. The same like in case in Valencia, where died 200 peoples. I tried to solve the situation with Del Paso, but they did not help, for example to advise safe road to their office near to the river. I wanted to be in safe and also had responsibility for the car. Therefore, I decided to change my schedule and return the car in the morning next day instead of evening. After discussion, they admit that I am right and will not have to pay anything and receive whole deposit. Hovewer, they charged me additional 60 euros and to stop to communicate. These people solve more they profit than human life. Please, find serious car rental. Cooperation with Del Paso can be dangerous. Moreover, the warning light came on and the car had difficulty starting. Furthermore, pick up place is really far from airport and shuttle bus does not run often. read more

SCAM Alert!!!! I have my own insurance so chose the $1200 deposit option which I have done many times. BUT! DEL PASO sneaks in this little line item way down in the contract that says you have to pay $110+ for a full tank of gas at pick up and a $40 admin fee!!!!! It came to $150, my rental period total was only $94. In reality it's well over double what you've been sold. And they don't credit you if you bring the car back with gas in it. It's not about the gas, it's about them charging you a bunch of money that was not disclosed up front. It was very obvious that the clerk was ready to defend this policy, as she was short and rude about our options. I told the clerk that we didn't want the car and would take our business elsewhere, then went online to cancel the reservation about 15 minutes later and I get an email that I would have had to cancel before my pickup time! I've put a claim in with my credit card company but as it stands, I'm being charged for the car that I did not pick up! She did not mention that they were going to charge me regardless!!! I then went on DoYouSpain and rented a car from Gold Car for a similar price, no issues!! Great service, avoid Del Paso at all costs, even if you want to pay for insurance, don't use them for how they treat unsuspecting customers. read more

Please don't rent a car with Del Paso Malaga It is a SCAM. If you don't take the assurance with them (5 days 170 Euro) they tell you to take the car. I had to make some pictures. At moment of pick-up was a bit dark. I came back for the car return and I can tell you how happy and quick they were to find a small scratch on the rightside bumber back. Car had almost not moved in 5 days. We are 100% sure not to have bumped into anything. The scratch was underneath very small. 193,60 Euro I had to pay. PLEASE DON'T BOOK with Del Paso. it's a scam. Next one taking the same car, will have to pay the same amount. They profit from the scratch to lift money out of all tourists pocket. read more

Delpaso - Car Rental Near Me - Málaga, Massachusetts

These guys are big time hustlers. They're surely on some serious bonuses if the sell you the Waiver insurance. I have Hired twice now and both times scammed into buying their waiver insurance. Which I don't need as have annual policy through someone else. First time they said I'd have to pay for a full tank of fuel which was €130 unless I took their waiver insurance which was €80 which seemed ok it cost me €35 to fill the half back up that I had used. So a saving of €15 don't know how they get €130 for a full tank €70 max in what I had., Next Time I was ready for them as I would be using the car loads so didn't mind paying for the petrol. But no. The catch now is you need an international driving licence if you don't take their insurance or you can't have the car. So there goes another €200. In the back ground I could here another victim who's Credit card didn't quite match his info for the car hire profile so now he would have to pay the waiver or not get a car. I have since had clarification from Delpaso head office that your not required to have an international driving licence so I will be persuading them to give me back my money. My advice to you is stay clear. No matter how cheap they seem in the brokers sites that's just click bait they will end up costing you more than somewhere else that actually gives you good customer service and decent quality cars read more

The worst car rental experience we've ever had....by far! Delpaso is a total scam: they basically give you a cheap rate when you book online but then they try to sell you their (expensive) car insurance when you are doing the check in and basically you have no other options than paying. The trick: They don't accept the majority of credit cards, the only way to collect the car is purchasing the insurance (worth more than the car booking itself). No flexibility, no customer care whatsoever! After a long and very unpleasant discussion with a member of their staff, they suddendly decided not to give us the car, despite we were at their premises in the middle of nowhere, at 2pm with 35 degrees outside and my wife was pregnant. We eventually rented the car with another car rental company, which by the way was even slighlty cheaper than with Delpaso. These guys are the worst, stay away from them. read more

So i arrived today at the rental for my car, that I paid up front weeks ago. Ready to pick up the car, the guy tells me the boss has blocked me for rentals as I posted a negative feedback some years ago on Google. So I stand here with my daughter first day of holiday with no car, and the money they have recieved for the car they want give back. I have to fix myself through a claim! This can't be legal! Do never trust this company and don't let them destroy your holiday! If I had remembered it was this company I used some years ago i would not have used them again! if you say something negative, they will come after you! I am considering opening a case against the company, but that will be after holiday.. read more

Absolute con merchants. Do not use them. They insisted on us having an International Driving Permit to hire a car. This is NOT a legal requirement for holders of a UK driving license in Spain (unless you are there for more than 6 months.) They tried to charge us 272 euro for insurance in addition to the car hire fee. They will not accept third party hire car insurance (we had arranged our own policy.) They wanted to charge 110 euro for a tank of fuel (for a Fiat 500). We walked away and hired from a reputable company. I would not trust them. Their website doesn't work and we now need to try and get back the prepaid hire fee. Nightmare. read more

Not a good experience. It was the worst condition car I have ever hired, dents and scratches covered the bodywork and the seats were heavily stained . I took around 20 photographs of the pre existing damage which wasn't listed on the report. With hindsight, I should have just made a video of the whole of the bodywork. The car was very shiny as it had just been washed and was parked in the sun making it difficult to photograph dents where the paint was still intact (interestingly, the car RETURNS bay is located under cover out of the glare of the sun). On return the staff selected 3 areas of damage they claimed occurred during the rental. I managed to verify with my photographs that 2 were already there but I couldn't find a photo with the alleged third damaged area ( a tiny dent which hadn't broken the paint). A charge of 363€ was made to my credit card which I have claimed back from my insurers. It is clear that this damage won't be repaired as the car looked as if it was heading to the scrap yard very shortly. Del Paso have wasted huge amounts of my time on car collection by having to examine and photograph all the damage, the time and hassle when I returned it and the time spent pursuing the insurance claim. The worst thing is that I really felt as if I had been set up from the outset and have reported this to my insurers. read more

This is the worst car rental company I ever used: 1. They asked me to pre-pray 70€ for the gas and a 29,95€ non-refundable fee to have the tank filled ! First time I see this. 2. Second of all, they debited 1200€ on my credit card as deposit. First time I see this. 3. They gave me a car dirty with a head light broken ! 4. When I returned the car they found a 1cm scratch on the bumper and charged me 300€. 5. Other people with me at check-in payed 800€ for a windshield tiny scratch.... read more

All I can say is TAKE VIDEOS OF THE CAR WITH A DATE ON THE VIDEO! Old cars in bad condition but very cheap (one euro a day) They will do the hard sell for the insurance and tell you your own insurance doesn't cover you but it does. Take a very close and in depth video of ALL damage as they tried to charge us with damage to the front and rear bumper but was so satisfying to have video evidence to counterclaim. read more

for a start expect to wait at the airport 25 mins for their shuttle bus then a further hour at the depot in the que until you get served. We refused to take their insurance so they tried to make us sign for the car before allowing us to look around it and mark any damage, they said I either had to sign there and then (the paperwork said no damage but looking at the old high mileage wrecks we saw on the way in i doubt it) or buy the insurance at 18eur per day or they would ban me from renting from them so we went back to the airport and used goldcar instead. whilst i was in the que waiting i saw a guy arguing over getting his deposit returned and i also overheard them telling someone else who was returning a car that if he left them a 5 star google review they would give him discount or an upgrade when he returned so personally i wouldnt believe any of the 5 star reviews here. it may start cheap on doyouspain when booking but it will end up expensive trust me pay a little more now and use a quality provider or pay peanuts and get monkeys read more

At first, we had to wait longer than usual to his service minibus pick us, however, the driver we explained that they had a mechanical problem with the barrier to entry and had delayed her departure. Arriving at the office the staff was friendly, we ask them to let us see the vehicle before performing the contract and they had no problem with it. The car had a brand more that was not marked in the contract, but one of the workers accompanied us to check the car and she pointed and she signed it. Thanks to them we could move to Malaga to visit the city. We had a problem with the rear light of the car, we call them and they say us to go back to change the bulb, this is the disadvantage of the company, they have only one office. Upon delivery, the boy checked that everything was fine and took us back to the airport. A wonderful holiday. read more

Takes forever to get a car even when you have a reservation. Terrible customer service. Charged us extra fees even after we had prepaid for our car. The rental place is based off of the airport and they say their shuttle runs every 5 minutes but we waited and waited nearly missing our flight. Overall a very frustrating experience. read more

Don't do business with Del Paso. They are a bunch of scammers! On arrival they asked me for a large deposit and afterwards they charged me for damages I didn't do and they didn't refund my deposit. Absolute the worst car rental company EVER!!! read more

DELPASO PREFER IF CAR IS RETURNED DAMAGED. Rented from Delpaso and paid €1200 deposit instead of taking out the additional insurance as I have independent cover elsewhere. I was then handed a Damage Price List, i.e., what Delpaso will charge if car is returned damaged. A sample selection of their charges:- Fuel Lid, Scratch €150 Wheel Trim, Scratch €300 Front/Back Bumper, Scratch €300 Front Lamp, Scratch €500 Puncture €300 Breakdown Triangle €200 Outside Mirror €600 GPS €350 Booster Seat €200 Will not rent again from Delpaso as they will screw you for the slightest damage. read more

This company should not be allowed to run. We used them as they were cheap but that was the biggest mistake we've ever made. We booked 5 Renault Kangoos with them and did not receive a single Kangoo just a bunch of random cars - all with scratches, marks and one of the cars didn't even properly work the whole holiday. Where to start with the numerous complaints... First we came through the airport to find the Del Paso greeter who gave us a ticket and sent us to a bus stop to get a mini bus - there we waited for ages while numerous people pushed in front. So finally we got a bus and the rudest people walked straight to the driver and pushed in front. We told the driver we were first, who then told us the other people's tickets were first (which made no sense, they were definitely not working off ticket numbers previously and what if people got off their flight and took their time - does everyone just let empty buses go until they come?) The worst part was that the driver was so obnoxious (his name was Juan Gomez so he says) and he even called one of the girls in our group a 'puta' which you can look up and know what a bad word it is. He was so so rude. This was the least of our problems on the trip though. We received 5 cars, all different kinds. One of them wouldn't work properly the whole trip. We'd spent an hour getting it to start then be worried about getting it back to the villa - we took it out once and got stuck for an hour trying to start it. We called Del Paso repeatedly on the only number available for them and no answer. It just rang out and then cut off or it was engaged. We went on to email them as we didn't know what else we could do. We asked them to come and collect the car as we didn't think it would work back to the airport - in the meantime we were all squeezing in the other cars - still no response, more calling -no answer. On the morning of returning to the airport we were either going to get it to work or leave it at the villa, luckily (for them) we managed to get it started but the journey back to the airport was touch and go. When we arrived at Del Paso we explained the situation. We were offered no apology, no compensation just a rude woman who walked around all the cars with her little clip board examining the already beat up cars to look for damage. One of our drivers had a dreadful car, definitely had been in a scuff before as the lights were damaged and the car was all scratched. The woman examined the car and said we had damaged the light and scratched all the car. The driver had taken a video of the damage before so she couldn't charge him for the damage which the crooks at Del Paso had always planned on doing. But! She did say he needed to pay for one scratch which was not visible (it was) in the video. We were all so shocked because clearly the scratch belonged to the same damage done previously. It was obvious but she was just looking for something to charge him with. We argued until we had to go for our flight and told them not to take any money. But a couple of days later they had taken 600e from the drivers account. We are currently trying to rectify the situation now. Do not use this company, they are crooks. The staff are the rudest I've ever encountered and their job is to take whatever money from people they can get away with. It's part of their job description. There was a couple stood witnessing our situation and they said it happened to them. Del Paso tried to charge them for lots of damge they never did. I will never use this company again and I hope they are shut down soon. read more

This car rental company tried to steal us and force us to buy an insurance which we already had in our credit card. We called our travel agency and they said it was common with them. When we refused the insurance they said that we needed to deposit 1500 euros !! Very poor customer service, it's terrible to waist so much time on a week end !! read more

This company is a disgrace. We hired a car for a holiday for 7 people with a child seat, they did not put the seat in. There was also no room for the cases as it did not have a boot that was in September 2016 they also want you to take out full insurance or if not take £1,000 euros deposit. The woman who we had was rude and sniggers when you speak to her. They are a disgrace and ruined the beginning of our holiday, the car seat I'd fitted would not have allowed the 7 of us to get in the car BEWARE. read more

THIS COMPANY ARE NOT TO BE TRUSTED. TAKE DETAILED PHOTOS OF THE CAR INSIDE AND OUT BEFORE CAR HIRE BEGINS & GET STAFF TO DO DETAILED CHECK OF THE CAR IN YOUR PRESENCE. I used Del Paso car hire for 3.5 weeks over the Festive period, returning on the 11 of January 2016. I was charged for a chipped windscreen that did not happen during my hire period. Being a regular traveller to Spain I have used many car hire companies. I opted to get car insurance here in the UK with Questor - they do an annual cover which includes cover for all the things that the Spanish car hire companies don't, including windscreens - and it only cost £40. I knew that I would have to leave a deposit from my credit card with Del Paso - most companies insist on this when you don't pay the exorbitant insurance prices they offer, but it is only listed in the VERY small print. This was the first time with Del Paso - it will certainly be my last. During my car hire I noticed a small round yellow sticker on the top right corner of the windscreen I thought this was curious but I didn't remove it. I wish I had, as I am sure this is linked to the scam that Del Paso appears to be operating. When returning the vehicle the girl in the office seemed desperate to examine the car before looking at any paperwork or indeed passing the time of day. Feeling confident that nothing had occurred during my hire, I waited in the office. She returned to say that there were 2 small chips to the windscreen and that she would have to retain 300e of my deposit. I was taken aback by this and argued (in fluent Spanish) saying that I had not damaged the car and I did not give her authorisation to retain the cost from my deposit. She then agreed to charge me the minimum amount that she could which was 150e. Still very angry, I asked her to show me the chips. There were indeed 2 minuscule chips to the windscreen. I argued that this did not happen during my hire; she said that something could have damaged it when I wasn't in the car. I did not believe her and it seemed that this was a script that was regularly followed as she repeated over and over, "I have to do my job. It is my job." (Perhaps that is how they justify this scam to their conscience)! I asked her what the yellow sticker on the windscreen indicated. She shrugged her shoulders and said, "What sticker, oh, I don't know". I challenged her on this point and she still feigned ignorance. I then indicated to her a number of other cars with the stickers on the windscreens - on the older cars - the newer fleet of cars were free of stickers. She said she had no idea what they stickers signified it was just something that the company did. I knew that there was no way I could prove that the chips were there at the start of my car hire but I insisted that she take photos and email them to me in order that I could forward images to my insurers in the UK. I also asked for a detailed report of the damage and a receipt for the money retained from my credit card. She was not happy about this, but did so very reluctantly. I should have read reviews about this company before I went ahead with my booking. (Hindsight 'an all!). The hire was indeed extremely cheap and not having bought the companies insurance they were probably making next to nothing off my hire, but if I had been aware of this type of scam I would have been prepared at least to give the car a complete and thorough check in the presence of Del Paso staff and I would have asked that they sign my agreement that no, or some, damage was apparent. So, my advice is, yes, take up the cheap offers from these robbers, but be smart - no matter how tired or keen you are to begin your holiday - take photos and get car completely checked and signed off by Del Paso staff before leaving the forecourt. Happy holidaying! read more