After being ejected from another clinic because I asked the staff at PMC on 15th Edmond to wear…read moremasks because I'm immunodeficient I was looked at by staff as if my request was insane. Petsmart was more courteous and the staff were all wearing masks and were very prompt to help me. Although my experience with Petsmart has been uneven over the years this staff worked to earn my business unlike to one above. Thank you Petsmart for caring about your customers and staff during this pandemic.

I scheduled an appointment with PetSmart in Edmond to groom my labradoodle right before he was to…read morehave surgery to remove a large tumor. The only available appointment they had was on a Sunday. When making the appointment they asked if I had records of his rabies vaccine. I told them that we had just moved and his records were still in a box somewhere at the house (we had not finished unpacking). I asked if they could call his old vet and obtain the information they needed and they replied yes. I showed up to his grooming appointment and they asked about his rabies vaccine and I said they were supposed to contact my veterinarian. They replied "Oh, we don't do that until right before the appointment" to which I stated "It's Sunday, they are closed". The girl then said "Well maybe the person making the reservation didn't realize it was for Sunday ". I looked at the girl in amazement and said "How could they not know it was for Sunday, they were the one making the appointment?" Needless to say, my dog did not get groomed (even though he was wearing a current rabies tag which they said wasn't acceptable).

Leeann is a gem of a human being, and is always is helpful, as is the rest of the staff. They help…read moreme maximize the app and the savings that come with it, and always prioritize the safety and well being of the pets/customers in the store. Would recommend to anyone.

I normally like this location OK but today the experience was poor. Went in for 2 things and the…read morecashier forgot to bag one of my items so I had to return to the store after going home. When I called the store about the issue and returned to the same cashier no one apologized for the mistake or acknowledged it. They just asked when I would come back to pick up the item. I will be spending my money elsewhere because they wasted my time and gas today with no apology. Would've moved on with no issues if literally anyone apologized but they couldn't be bothered to acknowledge it. Three employees were informed of the issue and no one could even say "Sorry about that!" Crazy, as someone who worked retail for 10 years.

I don't know if their service is any good as I never got to experience it. I walked around of the…read moreaquariums for a full 10 minutes and no one came and asked me if I needed help and no one was standing there to ask for help. So I walked around a little and noticed there was only someone at the and at a register other than that there were no employees that I could see. After five more minutes I left.

Please check ALL your clearance items at check out.. Sometimes things are labeled as discounted but…read moreactually aren't.

Manager Chris is the best! He is so knowledgeable and helps me Every-time I come in he always…read morecomes and says hi and makes me feel at home.

Horrible customer service! Every time I visit this store, I…read moreleave pissed off. The lack of care and service is disgusting. Every person I have talked to there was lazy, not willing to help. Just the most recent experience- I simply asked for a buggy tonight because I was buying a 35# bag of pro plan, and wanted to buy some toys on clearance for my 8 rescue dogs. The response was poor. "They are outside to the right" So I set everything down and go outside. No buggies. No help. He shrugged as we watched me struggle. So I put all the toys back and only checked out with the dogfood that I carried through the store and out to car. Never was offered any kind of help whatsoever- These people need to wake up and find some happiness and kindness in their work - or move the hell on. If that was my store, would not be tolerated. Take some pride in your employees and maybe they will reflect that into your customers. Sincerely, A customer that spends around $600/ month on dogfood alone.

Great prices and selection of items, however their small animals aren't exactly on the proper…read morediets. I got a chinchilla from here and he was on some food with dried fruits and veggies in them. Chinchillas cannot process sugars and are supposed to have a strict no fruit no veggie diet. I'm switching him over to an all pelleted mix now because all he eats are the fruits and veggies in the old pelleted mix and leaves the pellets! He is a great chinchilla. Although the employees had no idea how old he was and if he was a he. We had to take him to the vet to get him sexed. I'm sure all of this is a corporate issue, not store but I wish it was better so the animals are getting the proper diet. As far as service goes, it's usually pretty great. There have been a few times where the person at the cash register was slow, but that's only 1 out of the like 15 times we have been there. I love this store and will continue to stop by every time I'm in Edmond.

Great local pet store that has all the options. The selection of local dog treats is unmatched. Dog…read morewash is a bonus!

Extremely Disappointed with Fur Lab - Time to Find a New Groomer…read more I've been taking my dog to Fur Lab for the past two years. Our very first appointment was fantastic -- the groomer did an excellent job, and I left feeling confident we'd found a solid place. Sadly, that groomer left soon after, and things have gone downhill ever since. Despite being promised multiple times that my dog would be seen by someone familiar with his breed, every appointment since that first one has been frustrating and disappointing. At one point, they completely forgot to groom his undercarriage. When I brought it up, the only fix they offered was to drive all the way back in so they could "squeeze him in." The correction was rushed and looked choppy at best. At our most recent visit, I specifically requested a new groomer with experience and was told that would be arranged. Instead, they booked the wrong service -- after two years of the exact same grooming request. Although this was noticed at drop-off and supposedly corrected, when I came back to pick him up, they hadn't even done the updated service. The one thing I emphasized -- deshedding his double coat in the middle of summer -- was completely forgotten. And again, his undercarriage was untouched. I pointed it out at pickup, only for them to do a rushed, patchy job. I called to speak with the manager -- not in, of course -- and passed along my frustration to the front desk. But at this point, I'm done. Fur Lab has wasted my time again and again. Their trims and baths don't come close to the quality of our previous groomer in Texas. Now I'm stuck looking for a reputable grooming facility in Oklahoma. Bottom line: Avoid Fur Lab. There are far better options out there.

They did a really good job with Sonny. I've been to 2 groomers so far, and fur labs has given the…read morebed experience with my dog.

Just moved to the Area and found this place on yelp decided to give it a try after reading all of…read morethe great reviews and so happy I did they love Mr. Marley a.k.a. freckles so much I drive 30 min to drop him off ! They do a great job and remember him which makes me feel good about the situation This is the address not the one on the Yelp tho .. 3201 Clay Dr Edmond Ok

Tried this place out for my puppy's 1st time being groomed and couldn't imagine it going any…read morebetter. They were great with communication, timely, and did an amazing dog with my little boy, Matisse!

I have nothing but great things to say about Sit Means Sit! Moose is such a hyperactive girl & has…read morealways been so defiant. Anna taught me how to handle Moose so we can both enjoy everyday activities. Our household has completely changed just from the two sessions we had with Anna! I'm excited to go to the group classes to keep up on new training skills.

Cannot say enough about our experience withSit Means Sit. We love that Theo has a place he can go…read morenot only for training but a familiar place for boarding anytime we need to leave + exposure to all types of dogs. Our 5 month old golden doodle, Theo, has shown enjoyment in learning and has matured so much in 5 weeks. It's not just the dog that gets the training, but they provide us with unlimited access to trainer help with the package we purchased. From the initial phone call for information, the trainers are educated, excited and dedicated to training your dog. I would rate higher than 5 stars if I could.

Fun place with some cool stuff. Very disappointed though that they refused to offer a coupon I had…read morethat was FROM them. Definitely decreases the positivity of the whole experience. The lady didn't offer to ask her manager or anything, just said, I haven't seen that before so I can't use it. They have specialty dog foods which is great for some people. But good grief work on customer service. We did buy a few treats for my pup that were reasonably priced. DO NOT come here thinking you can use a coupon, apparently they can straight up refuse them after they ring you up.

This place is a pet parent's dream! The staff is knowledgeable and extremely helpful! I went in to…read morecheck it out and left far more knowledgeable than when I entered! The store is full of wonderful toys, food and ideas! I will always shop there! My puppy was treated like royalty!

This was my husband and I's first time boarding our 2 samoyeds. We are pretty obsessed with them,…read moreand they are treated like our children. All of our normal dog sitters who stay in our house were out of town for the holidays. So, I was quite anxious about boarding them to begin with and really felt at ease about leaving them with cbw when i looked them up and during their trial day. My only complaint is that when we picked our babies up my girls butt was caked in poop. Dried and fresh. This is a HUGE no in my book. I recieved texts during their interview when my boy threw up and text during their boarding that she had a little blood in her stool. I was never informed that she had poop stuck in her fur on her butt. I would have happily paid extra for them to wash her butt off or even do a grooming bath service. I think it is absolutely unacceptable to send someone's dog home with their bottom covered in poop.

This place is the best & the employees are awesome & welcoming! I travel the US & call many…read moredifferent places "home" for work. I have tried Camp BowWow in other states & this one, is by far the friendliest & the best. My dog love it the most as well.