Never again! I came here to use a BuyWithMe.com deal: $75 for a Keratin Complex Blow Out valued at $150. I'd had full Keratin treatments before at other salons as well as the mini blow outs, so I decided that another Keratin blow out would be a good refresher, so I decided to take advantage of the deal.
As soon as I walked in to Dellaria's from the mall, I felt uncomfortable, as the salon was dirty and just had a slimy, unprofessional feeling to it. Employees were standing around talking and it took a long time for them to notice me so I could check in.There was hair all over the floor, there was clutter everywhere, the lighting was cheap and ugly, and posters were haphazardly taped to the mirrors and walls; I felt like I was in someone's basement instead of steps away from the pretty, open mall corridor outside. When I made the appointment, I told them I was using my BuyWithMe.com voucher, and while checking in, I confirmed it again. I waited a long time and was finally greeted by Charbel. He talked with me briefly about what he was going to do and then brought me over for the first step, a clarifying shampoo. Not only was the water much too cool (not completely freezing, just not a warm or comfortable temperature - and he never asked me if the water temperature was okay) but his technique to shampoo the back of my head was to take handfuls of water from the spray and throw them up at the back of my neck! This caused water to trickle down the back of my shirt; when I got home a few hours later, the back of my bra and the back of my shirt down to the small of my back were still damp! He had to shampoo twice (customary with the Keratin treatment) and it was miserable.
I couldn't wait for the treatment to be over. He used cheap tools and brushes and I definitely didn't feel like I was at a quality salon. Not only was I cold and damp from the shampoo, but Charbel wasn't careful about the way he put on the product (which has very strong fumes) and he often blew the fumes directly into my eyes with the blow dryer and put my hair over my eyes. He didn't know what he was doing and his lack of experience was obvious. I kept tearing up from the strong fumes of the product, and when he was done, my hair was actually more frizzy than when I walked in! The Keratin treatment is supposed to remove frizz, and my head not only had little hairs sticking up all over the place and was tangled in the back and at the bottom, but it smelled TERRIBLE. After my previous treatments, my hair had been stick-straight, completely frizz-free, and it smelled fine. This time around, my hair was a sticky, frizzy mess and I felt sick from the fumes every time I moved or turned my head.
With this mini Keratin treatment, I needed to wait until the next morning to wash my hair, but the odor was so strong that I couldn't stand it and I washed my hair only a couple of hours later, both to get rid of the smell and the frizz. Because I'd had the treatment before, I knew something was wrong and I didn't care about the wasted money. As I washed my hair, it felt like heavy clumps in my hands and I couldn't get the sticky product or the odor out. I let it dry and I finally got the odor out completely a couple of shampoos and a couple days later, but it was a terrible experience and I felt absolutely disgusting.
As Charbel was finishing up, he kept trying to sell me the Keratin brand shampoo/conditioner, telling me that I wouldn't maintain the style unless I bought the shampoo and conditioner. I declined, as trusted stylists had told me and I knew from experience that the treatment would last, as long as I used a sulfate-free shampoo and conditioner (I use Pureology or Moroccan Oil), and I'd also read negative reviews of the Keratin shampoo and conditioner (that it left a filmy, heavy feel to the hair), so I declined to purchase them.
Checking out, the receptionist didn't know that I had a BuyWithMe.com voucher, and originally told me my cost was $100, not $150, as was advertised on the website. She accepted my voucher, but I felt so cheated by the false advertising; I thought I was saving $75, and I only saved $25! Not cool, BuyWithMe.com and Dellaria!
I will never go to Dellaria again for any kind of hair service. I couldn't believe how dingy and sketchy this location is. They need to clean up and get some friendly, experienced in there ASAP. read more