I rarely leave reviews, but my experience with this company was so bad and unprofessional that I feel obligated to warn others.
I hired them for a standard sewer lateral inspection. The sewer was flowing with no backup, yet the manager(who was nearly impossible to get ahold of) insisted the inspection would automatically fail unless I added another fee of $975 for jetting first, even though jetting is NOT a required step for a camera inspection and the line was clearly draining with tenants living in the property. When I questioned this, the manager became extremely rude and nasty and refused to provide a normal inspection report, stated he would "fail it either way," and hung up on me.
This wasn't a recommendation, it was an ultimatum.
To check whether this was legitimate, I hired a different township-approved plumber the same day. They scoped the line without jetting, submitted the report, and township accepted it with no issue at all. That tells you everything -- the first company attempted to push nearly $1,000 in unnecessary work, then retaliated when I didn't agree.
In my opinion, this was aggressive upselling, coercive tactics, and unprofessional communication. I strongly suggest using another plumber, especially for township inspections. I will never work with this company again. read more