This place deserves no stars. Read the reviews. Customer service is the worst. Regardless of when you rent a cart you have to cancel within 24 hours. So if you're on your way to Put-in-Bay and rent a cart before you get there and decide not to use it, you still have to pay for the full day. Read the reviews on Trip Advisor - not one of them is good. This company should be forced out of business. I will NEVER return to Put-in-Bay because of them. I am posting reviews everywhere I can to warn people to stay away from this company. read more

This is not an upstanding company. They lied about their proximity to Jet Express terminal. It's a good walk and my husband is handicapped, hence the need for the cart. Secondly, they KEEP your drivers license or credit card while you have the cart. If you make an online reservation, you still have to stand in one line with everyone without a reservation. I overheard a customer being told that carts return at 8pm. Customer said ten pm on site, girl shrugged her shoulders and said "not anymore". And, here's your key, no map, no instructions, just take your money and card, "next"!!! read more

If I was able to leave a 0 star review here I would. It pains me to even give them 1 star. We rented a golf cart from here because it was an affordable option for the bash on the bay concert which we were attending. Looking back I wish I would've paid more money for a better company and cart. The customer service was horrible and we were expected to inspect the golf cart before signing a contract but we didn't get a golf cart assigned to us until AFTER we signed the contract. When night came and we were using our golf cart we realized that the headlights did not work at all. Luckily we didn't get pulled over because there were a lot of cops around for the event. We made it to drop the cart off and we told them our complaint about the headlights looking for any sort of refund. They asked if we had actually gotten a ticket and we didn't so they said "so we have no way of knowing if your headlights aren't working or not since you didn't get a ticket" (maybe go over and look, that might work??). and they said their manager would look at it. As we are waiting for the manager they ask us what we are even waiting for, confirming that they only told us the manager was being informed to pacify us in hopes we would just leave. They said there was nothing they could do because we signed the contract. Save yourself a traffic ticket and take your business elsewhere. read more

I tried reserving online for same day rental. Website stated I would receive online confirmation 24-48 hrs Don't know how that helps for same day. I received email before that, however I replied we needed to cancel due to the fact we couldn't get to the island because of Ferry restrictions that day. I replied to email as soon as I saw it. I understand they have policy for same day cancels. They could charge hour or two. Instead they charged $76.13 for something noone used. read more

If i could give this place 0 stars i would. When picking up the cart i had a hard time understanding the lady helping me. She then tells me she meeds an id or credit card. Im sorry i only bought one bank card and i need my id to get into the bars. Lucky my wife had her credit card. When returning the cart the told me they gave me a lock, which they didn't. When trying to explain to the lady i never got a lock she was rude and started yelling at me. No customer service just rude. As soon as i got in the taxi the taxi driver told me to never rent from there again because they are know to rip people off. read more

They will double charge you and will avoid reimbursement at all costs. After 6 phone calls and getting nowhere I ended up getting charged $400 with no golf cart because there website will take your money and say you have it reserved. That's there loophole in keeping the money. All I got to say is thank god for credit protection. Walk or taxi before using this scam of a place. read more

I reserved a cart on line. $110.50 with Put in Bay Golf cart Depot. Went to four different golf cart places in the pouring rain and they kept telling me to try down the street. No one seems to know where Golf Cart Depot is located.I finally am sent to Delaware and told that he keeps changing his name. The guy at Delaware said I was in the right place (I wasn't).Told him I already paid on line. He said no, that was just a hold and needed to run my card and that it would only be $76.13. Both charges went through my bank. Now, I can't get my first charge back because they said I never showed up. Delaware out right lied to me indicating that I was at Golf Cart Depot and took my money. I am told that he is known for this. STAY AWAY!! read more

Very pricey, unprofessional and had major issues with the processing of our payment. Next time, go somewhere else. There is a reason they get maybe 1 star in most reviews. read more

I would not recommend this cart rental at all. They are extremely pricey and do not post the prices or tell you when the cart is due back. When we returned our cart and thought we were paid in full they charged us another $52. Their 24 hour is not a true 24 hours. There are plenty of other places on the island to rent a cart from. When I discussed our issues with the owner/manager he would not hear our concerns or do anything about it. This place is a total rip off to visitors. read more

Delaware Golf Carts - DO NOT USE THIS CART RENTAL! - Golf Cart Dealers Near Me - Put-in-Bay, Ohio

If I could give 0 stars, I would.... DO NOT EVER EVER EVER rent from this company. They are an ABSOLUTE Fraud. They stole $402.38 from me over the 4th of July weekend, for a golf car I NEVER picked up and have email proof that I was cancelling my reservation. They made up and sent FAKE emails to the BBB and my credit card company. And the cherry on top is the fact that my reservation "confirmation" was for a completely different customer... which included their FULL credit card info, name, phone number, and email. Also, forget talking to anyone that can actually do anything, because their "phone number" goes to some random hotel because the golf cart place doesn't actually have a phone....which is probably because they're so shady. For those who have had issues with the company, feel free to email the owner with me...His name is Mark. His email is PIBOHMARK@putinbayresort.com read more

Was double charged, they don't answer their email and customer service is absolutely terrible. have done nothing to make the situation correct, despite contacting them multiple times via email and phone. Scammers! Stay away read more

Under any circumstances, DO NOT rent from this golf cart rental place, Delaware Golf Carts or Putinbaygolfcartrentals.com. They do not belong to the Chamber of Commerce. Quote from a business in Put-in-Bay, "they make other reputable golf cart rental places look bad...so many complaints about them" Another review stated they were a "shady business." I should have listened. Owner is very aggressive, talked down to me and stated they put their "terms" in the "lowest level of English" They took my son's $367 and tried to state they held our cart for an entire weekend. I didn't even ask for a refund, just to move it the reservation to the following weekend. I called well in advance to change the date, did not hear back and sent an email day below stating I had not r3eceived a confirmation back. Read the reviews and rent from any other place!! This is the FIRST negative review I have given, ever. Horrible!!!!!!!!!!! Read all the other reviews! read more

WARNING: It's a scam!!!! Terrible customer service. I attempted to book a golf cart and never received a confirmation. When I called to clarify, I was told if there wasn't a confirmation, they didn't have a cart available. I made other arrangements. I then noted a charge for nearly $100 on my account. I was told that it was Yahoo!'s fault if I didn't receive the confirmation. They forwarded the alleged confirmation email to me which showed they had forwarded ALL OF MY PERSONAL INFORMATION (credit card info included) to an unknown email address. When I attempted to resolve this issue, I was referred to as "not very smart" as well as accused of trying to swindle a small business. read more

Dont rent from here there ripoff artists. I tried to rent a cart on there site for kid rock. There website messed up and signed me out so i assumed they were out of carts. Then after i never got a cart from them they charged my card anyways and wont return my money. As you can see by the reviews im not the only one. They prey on tourists. read more

"The System is Rigged". You've heard that from two presidential candidates. Delaware Carts is rigged. I was with a mobility challenged friend, making it a challenge to get to the other side of the island form the Ferry landing. Delaware Carts would not allow me to cancel my same day on-line reservation, stating that I had to cancel 24 hours in advance of rental to avoid a charge to my credit card. How does one cancel 24 hours before on a same day on-line reservation? The system is rigged. No answer, when I asked that to the sales clerk and the Manager (names withheld) at the kiosk. And when I asked them if they would accommodate with a ride back to the Ferry their politically correct answer was that liability prevented it. I think it was just laziness, or maybe a shock that someone asked them for customer service. Sad reflection on their business practices and ethics. NOTE to Delaware Cart staff: the Cart Rental company at the Ferry actually did that for us. Helpful, pleasant and animated staff working at that business; not the case at Delaware Carts. And they didn't price gouge ($ Cheaper than Delaware Carts). And the Ferry Boat dock staff were just as helpful in explaining the layout and the availability of a courtesy ride from the dock to the nearest cart rental location. A stark contrast from Delaware Carts. Seasonal rental frenzy shouldn't be cause to abdicate business ethics, no matter how short the season. Golf Cart companies are now plentiful on the island and just gouging the customer is wrong. If they are worried about reservation abandonment, then Delaware Carts needs to develop a better reservation system to consider same day cancellations. There is no pride in what Delaware Carts is doing. If you have mobility requirements, then do not use Delaware Carts. Use another company that will be more accommodating and pleasant to work with, and likely with better ethics. #PutInBayChamberofCommerce, #PutInBayBBB read more

This business is awful! Zero integrity! They are running scams on cards, before you rent here read trip advisor reviews! They charged my card 195.00 for 3 hours and won't give me any money back and theres nearly 50 other RECENT reviews on TA with similar complaints. The owner is rude and tricky. They are taking advantage of tourist. Even telling outright lies claiming to be other companies on the island stealing business from the other companies. Stay away from this place! read more

Horrible Customer Service!! Had to put down a 300.00 Security deposit! So they charges my card 423.00 and than they charged it again another 108.00 after I returned them!!! THAT IS STEALING.. I have emailed and called and no one will get back to me! First time at Put-in-bay and I have to say this was the only issue I had. The sad part is I was lost and asked how to get to this place and the lady working TOLD me they are shady!!! I would NOT rent from them! read more

For those of you have been charged when not receiving your reserved cart, please file a complaint with the FTC at reportfraud.ftc.gov/#/ I reserved a golf cart on 6/12/21 at 1:12pm and received the confirmation email. At 1:28pm, I got to the front of the line and was told there were no carts available. I let the 2 young women at the counter know that I had a reservation and was told that they were not allowed to accept reservations after 1pm. I made sure to ask if my card would be charged since they could not provide the cart I reserved and was told that it would not. Fast forward a few days and my card WAS charged!! I called the number in the confirmation email and explained situation. They directed me to email reserve@putinbaygolfcarts.com. After 4 days without a response, I called again and they informed me that they are only an answering service for the business and gave me an email for Mark, who apparently is in charge of the operation. Still no response from anyone. From reading the reviews, this place is obviously involved in fraudulent activity. I would heavily advise against renting from them via online. read more

If you ride Jet Express to Put-In-Bay, they have coupons for $5 off at the ticket counter. Get a cart especially if you want to explore and not just drink. If you just want to drink then you won't need a cart. Please! If you JUST WANT TO DRINK, don't get a cart! You will still get a ticket for driving cart-drunk! read more

Carts were all dirty and were the slowest on the island. At 60 a day for a 4 seater, the rates aren't horrible- but the carts are. We had to clean trash and spider webs out of our cart when starting out. The cart worked fine but we were getting passed all day by rental carts from just about every other place. All the rental carts on the island are governed somewhere around 15 mph so I'm not sure if we just got a bad cart or what. When we complained a bit when turning it in, a couple next to us was also complaining that their cart seemed to be slower than the rest also. Id gladly pay a bit more next time for a cleaner cart that's in better shape. read more

They will double charge your CC, and then deny it. Absolute thieves. Had to dispute charges. They will not be in business long. Was suppose to be 60 dollars a day, charged 134.20, for 5 hours. Stay AWAY!! read more

On July 30th, 2021 I reserved a golf cart for 8 online for our visit the following day, July 31st. When we went to pick up the cart the lady behind the counter asked me how I'd like to pay for the cart. I told her I had already booked it on my credit card and thought that it was paid for. She informed me that the credit card only holds my cart and that I have an option to either pay in cash or credit so I opted to pay cash. I asked her if she was sure they wouldn't charge my credit card and she reassured me that they won't....the card is just to guarantee a cart. I don't remember her name. I was given Cart #238. When I returned the cart I was not given a receipt and I completely forgot to ask for one as the cart rental place was extremely busy that day. That same evening after I returned home I noticed my credit card was charged on the 30th so I clearly double paid. Since then I've reached out 9 times through e-mail and called twice. I spoke to someone and he advised me to send an e-mail along with a copy of the charge on my bank statement, which I did. He said to mention the cart # and the last four digits of my credit. The second time I called I spoke to another man and he told me I needed to e-mail my correspondence to a different e-mail, which I did. I never heard back from anybody. My sister even went to Put N Bay on August 29th and I asked her to please stop by Delaware Carts and ask for a manager. She spoke to a woman named Rachel and gave Rachel my contact information. She told my sister she would have someone reach out to me. My sister even asked for a manager twice that day and was told one was not around. To this day, I still have not received an e-mail or a phone call. I just want a refund that I deserve. If I could pick 0 stars I would. Shame on this pathetic company to scam all of us hard working people. You obviously have no morals and don't have the fear of God in you...do you realize how much your stealing of our hard-earned money has affected all the people that trusted you? By the way, our cart was disgustingly filthy....we had to wipe it down. Never ever again... You need to do right and contact every person you scammed and refund our money back. Shame on you. My name is Shatha Denha...and I deserve my money back because it's the right thing to do. read more

This place is awful. We reserved a cart online for our trip to PIB the end of July as recommended by our hotel. We entered our credit card to "hold" a cart for us. We paid for our rental when we returned our cart and they also charged my credit card for an additional $280.00. I sent an email as instructed to do and received a return call from a very rude man. I sent the proof of charges as requested and now I can't get a return call from anyone or any response the the multiple follow up emails sent. As a side note the company charged my credit card an additional day after we left the island. Wish I would have seen the comments on here before using Delaware Carts!!! I did not want to give the one star I did but had to in order to post my review. read more

I read the reviews after I had booked the cart and I was scared that I had made a bad move. However, the cart was fine. Yes the mirror is small, but who cares. It ran fine. Someone had left garbage in the dash, but that didn't bother me either. It had a half tank of gas when I rented it and I drove it for about 5 hours and it still was slightly below a half tank. The staff said that a full tank will easily last through the week. They are not high end carts, but I didn't pay a high end price. My credit card was only charged once and we were there on 9/3/18. Be aware that they do hold either your license or a credit card until you return it. Overall not a bad experience and I would rent again. 6 person cart for 76 out the door online. read more

I highly suggest you do NOT rent a golf cart from this company. There are plenty of other places to rent a golf cart from on your vacation to PIB. As I read the other peoples' comments, I am getting even more upset! Problem is this: I never rented a cart from this company (because they REQUIRED me to leave my driver's license) and then sent through a charge on my credit card 4 days later! They are not responding, won't take my calls and have not issued me a refund. I am filing a police report today because they have stolen my money! read more

I rented a golf cart for overnight on June 13th and returned it June 14th with a 200 dollar deposit on my card. I paid 108 dollars and some change in cash. I have yet to get my deposit back!!! I emailed them they gave me a response that said my money should be to me in 7-10 days. Well it's July 3 and I have not gotten it!!!!! I emailed the owner but no response! It was a young girl about 18 that ran my card and helped me that day. Remind you that from Friday to Saturday the deposits changed from 100 to 200 the carts are not that great the one I had only one head light and back fired a lot!! read more

Worst service I've ever received, had a reservation made online, apparently they don't send reservation emails. showed up and got our cart on a Saturday in June, obviously busy they were sold out and reservation only, turned it back in on time and everything go home from the island, and the next day see my card was double charged. They tried to tell me my reservation was for Sunday and not Saturday and refused to give me back my money because "how dare I ask for my money back from a small business" and the guy was rude when my voice wasn't even raised. Will never come back to this place again, literally every other shop on the island has better customer service than this trash ass sad sap of a business. read more

Carts are TRASHED. We have rented from them many times. We have to return carts often due to issues. Last time there my cart was stolen within hours of getting it. They handled it VERY poorly. Then got the cart back the next morning yet made me keep calling and checking in with them all weekend. Then to add insult to injury they ended up charging me for the entire weekend. I placed many calls and emails into them and can't get a single reply. Many choices on PIB. I WOULD NOT RENT FROM THEM AGAIN. read more

Rented a cart for the weekend. When we picked the cart up there was no padlock to secure when not in use. After we returned we were questioned on the lock. We stated there was not when we picked it up.The employee wanted to argue with us and was adamant. After much back and forth we were charged and additional $10 for a replacement lock. The cart was very dirty with trash and needed to be serviced. If possible avoid them, customers service is NOT a top priority for them. read more

Stay away from this place!!!!! Reserved a cart online.. got there and no carts were available.. my credit card was charged $76 anyway and 2 emails 3 phone calls later no refund.. had to file a credit dispute with my bank to hopefully get a refund.. Total frauds! read more

Made a reservation online the night before our arrival for a 6 person cart. When we arrived they told us we would have to take two 4 person carts. I accepted just one 4 person cart because there ended up only being 4 of us anyways. The cart we received had just been returned and we heard the customers make a complaint about it. We took the cart anyways, but soon realized there was definitely something wrong. When we returned the cart the worker asked his co-worker which cart to rent out to the customers being helped and she told him not to rent the one we had just returned because something is wrong with it and it's not okay. So we were given an unstable cart when the establishment had knowledge of the flaw. Not okay, considering the high prices. There are plenty of other cart rentals on the island, do not go to Delaware!! read more

Worst cart rental company. Cart's speed is very law. If you push paddle it slow down even more. It is not fun cart.

Do not rent from here! Called to ask if they were sold out of carts, they said they weren't and to make a reservation for today online and head up to come pick it up. Waited in line for an hour just to be told that they weren't taking same day reservations! Our reservation was made for today online! Don't waste your time like we did. These people are shady! read more

Do not go to this place! Our golf cart broke down on the other side of the island and it took them an hour to come out to us and give us another cart. These carts are so slow compared to other carts on the island and they are dirty. I would not recommend this place. Go elsewhere. read more

Terrible service. Definitely go with a different company and save hours of headache. Even when other companies are fully book, I still wouldn't bother, they are rude, unprofessional, and know that the only reason you booked with them is because the other places didn't have any carts available. read more

DO NOT STAY HERE! DO NOT RENT ANYTHING HERE! I wish there was a lower rating than 1 star... This was the worst experience of our entire trip. The first day we got there we went to get out cart that we had rented online. We rented it for two days because that was the duration of our stay. Long story short, we decided to leave a day early. To our surprise they do not offer refunds unless you cancel 24 HOURS before. The first woman we talked to was trying to be helpful and she was actually being polite about the mess...a second woman came up to the counter and told us NO REFUNDS. She was as rude as she could possibly be and just wanted us out of her hair. As we walked away I turned around to see her mocking us after making our day hell. Thanks for the great ending to our vacation :) They ripped us off and had no problem with it. I wish we had rented somewhere else or just taken our chances and walked... read more

I am absolutely astounded by the lack of customer service by this company. I had accidentally made a reservation for the wrong day and immediately tried to cancel. I followed the rules on the rental agreement exactly to cancel it. I received no reply so I tried an email address for "Mark" at pibohmark@putinbayresort.com. This name and email was given by the answering service. Still No reply. I waited 3 weeks. I tried calling the answering service again and all they could say was follow what the agreement says and if that doesn't work there is no other way to do it unless I show up. If I showed up it would be too late to cancel it. So I try emailing again today and got a response. I would not even give this service any stars. I told him this interaction would reflect on Yelp. It is no surprise when I signed on to Yelp that every review was terrible too! Here is the correspondence I had with "Mark" Subject: Cancellation Message: Hi, I would like to cancel ALL of my existing reservations for golf carts for July 11 and 12, 2015. I have a 4 person and a 6 person cart scheduled for July 11, and a 4 person scheduled for July 12. I have emailed multiple times trying to cancel with no response from anyone. Further, your answering service is incapable of helping whenever I call them. Please EMAIL or CALL me back to CONFIRM my CANCELLATION. 419-xxx-xxxx brxxxxxxxxx@gmail.com ----- Thank You. Put-in-Bay Reservations 12:29 PM (37 minutes ago) to me Now you got it!!!! CANCELLED to Put-in-Bay Thank you for canceling. Your rudeness is completely unprofessional and unnecessary. If you checked your email, you would see that I have previously emailed multiple times in the beginning of the month asking to cancel with no response back, hence my frustration with this process. I followed the instructions exactly as stated on the rental agreement. I was even at one point given other email addresses to try with no response still. At first I was just trying to cancel one reservation for Sunday that I did not need. It was because of the lack of customer service that I decided to cancel all of my reservations with your company. And all the answering service would say was to follow the instructions. I said that I had multiple times and they told me it takes 2 business days. I said It has been 3 business weeks and they said they could no longer help. This interaction will be reflected on a Yelp and any other customer review site I come across. Brittany Put-in-Bay Reservations 12:46 PM (18 minutes ago) to me And if you checked your e mail you would see we responded. to Put-in-Bay I have zero responses from your company and I did check my spam already. Today is the first day I have received any email from your company besides the automated rental confirmations I received when I originally booked. Do you have a superior I can talk to? read more

Do not rent from here. Scammers. Had a reservation and they didn't honor even though they had carts. Don't waste your time and money

Horrible have used them several times. The last time they double charged us for our cart. It took me awhile to figure it out since they actually put 3 charges on my card. And the last charge was under a different name. Been trying for 3 weeks to get a refund but can't even speak to anyone on a phone you have to email them. I will walk before i rent from them again. read more

Dirty golf cart, inadequate rear view mirror, no turn signal, no windshield and no horn. I should have said something about the condition when I rented but could tell the staff could care less. We didn't let this ruin our fun but will never rent from this establishment again. read more