Everything everyone says about this place being a rip off and sketchy is true. Got charged before I even got there and it was $30 extra because they said online I asked for overnight and I did not. Even after showing them a screenshot I took of denying overnight they said they charged it because my departure date from my room was the next day. Complained about this and they would not refund it even though I'm returning it same day. Then they said only way we could have rental is if we left our I.D. or a credit card in a drawer in an open office. Who does that!! Rent from literally anywhere else but this place. People were rude and disrespectful about whole situation. The person that denied the refund watched the young person tell us no refund behind a shut door through the glass. Coward! read more

They were the only ones on the island with a 6 seater who had availability so I had no other choice but to rent from them but I was NOT thrilled. You have to leave your physical credit card or ID - which is ridiculous. You need your ID to go anywhere or literally, IF YOU GET PULLED OVER. So that's dumb. And the people were so rude there that I'm honestly thinking I want to get a new credit card just in case. Also, you don't get a confirmation that your reservation went through until hours later so you really have no idea if it was taken or not... and when it does go through, your receipt has your WHOLE credit card number and info on it. I have no idea how that's good practice but it all makes me super skeptical. Also, had issues with spiders overtaking the cart nearly everytime we stopped and left it for more than an hour... these really need a good spray down. If you can avoid renting from here, DO IT. The staff needs some attitude adjustments. The smirking and comments under your breath are incredibly immature and unneeded.. read more

They fixed our flat tire and returned the golf cart to our hotel. Check in and check out process was quick and painless. Not sure why so many bad reviews. read more

I reserved a golf cart a couple days before I was to arrive(Friday august 12). When I arrived to get my golf cart at 7 I was told they closed at 9pm and I would have to have the golf cart back by then. I chose not to rent one and I was still charged $87. I emailed I'm guessing the owner and he was very rude about the whole situation. I would not recommend this place to anyone. I wish I would of read the reviews before reserving a cart. Below is an email read more

Put-in-Bay Golf Carts - Golf Cart Rentals Near Me - Put-in-Bay, Ohio

HORRIBLE PLACE!!! DO NOT RENT FROM THEM!!!! This is a terrible establishment. 100% scam!!!! Rented our cart at 12:45pm, parked it by 12:55pm in front of the park. Lock not provided!!! It was "stolen," parked in a No parking zone & had a ticket marked 1:10pm!!!! Are you kidding me!!!!!! $15 dollars doesn't sound like much for a parking fee but times that by the number of carts rented today... Yeah, CON ARTISTS!!! F THEM, go somewhere else!!!! read more

A complete rip-off. Do not rent from these people. They will charge your card and refuse to refund your money. Very unethical.

You have to leave your ID or credit card overnight to keep the golf cart. Two days later I had a fraudulent charge decline on the same card I left them. Never renting from here again. read more

if i could give 0 stars i would! we went to book online and they didn't give us a price but still charged our card, we realized it was for the wrong dates (we wasn't goin to be here for them days) so we called they said we had to send an email, we sent an email AND went down they told us they could not fix it and still charged our card ! Also told us that they couldn't refund it and that our credit card wouldn't (which is a lie) we also did not get to rent the golf card sense it was for the wrong days. After all that the man was very rude to us. they also wanted us to leave ID. or a card until we brought the cart back which was 2 days obviously we need out ID and what happens if you only have one card. A very poorly ran business and shady ! read more

Horrible place, they have this shady online reservation setup, if u dont get a confirmation email and send another reservation, they will screw u over and double charge you, it's all a scam to screw you over. There are 50 other places on the island to reserve a golf cart, dont get screwed by them like I did. Rodney keener 937-270-9973 read more

There's a reason it's the "cheapest golf carts on the island". My brother-in-law got a cart from here and it kept stalling. He asked to trade it in but they said it was "normal" even though he kept getting stuck and backing up traffic. It was an awful experience and he didn't deserve to be gaslighted about the issue, he deserved a replacement within the 1 hour to us having the cart, but was refused and when he was going to return it, it broke down and he couldn't take it back, it wouldn't start even with their "trick". Fuck y'all, I know customer retention means nothing but what a lousy business practice everyone on the island knew who we were talking about when we complained to them about what happened. read more

We rented a golf cart and it ended up losing power and stalling out on us multiple times and wouldn't even drive very fast. They were willing to swap it out for us however when we returned the cart they put the cart right back in line for people to rent again after we already told them it was having issues. read more

Would leave zero stars but it won't let me. Worst company ever....MASSIVE SCAMMERS...atrocious customer service and will double charge you. DON'T EVER RENT FROM HERE. read more

I booked a cart right before summer began. Then they changed their prices a few weeks later and they tried to make me pay a higher price without any notice. They are not available to talk on the phone because they have an answering service. I was forced to email with who I assume is the owner. Customer service is terrible. read more

This place sucks. They gave my girlfriend and I a cart that was out of gas, after we explicitly told them that it appeared to be out of gas.....and told us it was full. We broke down on the opposite end of the island and had to take a taxi back to their shop. You would think this horrible experience would negate some of our cost? No. The 12 year old girl working behind the counter had the nerve to tell us that we "signed a contract" for the carts and that she had to charge us (our card hadn't even been ran yet). Pretty sure we didn't sign a contract for a Gas-less cart....I thought for sure we would be getting some sort of credit for the cab fare, but the child charged us full-price!!! read more

Do not rent your golf cart from here. My group and I stayed here for 4 days and our golf cart was stolen twice. They act like it's no big deal and happens all the time. Also, they don't tell you but you have to leave your ID or credit card with them in order to take the cart. read more

These carts are junk. Steering was out of alignment, got a new one and it was even worse. UNSAFE because of the extreme swaying and floating. Couldn't drive in the rain because windshield was missing. Also rear view mirror was missing which was even more unsafe the way cabs drive on the island. Tried to take the 2nd one back and all they had were even older more beat up ones. Stay away! read more

I wanted to rent a 6-seat golf cart for the day with my family of four and my in-laws. I made the (online-only) reservation the evening below. My mother-in-law unexpectedly fell ill this morning and could not risk going. Since we wanted to make this a family trip, I requested to cancel the reservation. I was told per policy that since it wasn't 24-hours in advance, they will not cancel. My family wanted to go on the following Friday instead, so I asked if they can just move the reservation to Friday, regardless if my mother-in-law goes. They wouldn't budge and are attempting to charge my card for a day's rental. So now they are "double-dipping" from both me and another person that they will rent the cart out to today. I was also told from a phone call that I cannot speak to management and they would only reply to emails. In these times, one would expect that a business would be more flexible when dealing with ill customers, but this one is not the case. This is very unacceptable and I strongly suggest not doing business with this company. read more

Extremely RUDE, fine print was different online vs. In person and on paper, golf cart was covered with spider webs and spiders. Two employees and two managers were beyond rude and impossible, disrespectful, scammers. I cannot repeat enough the rudeness that came from this business!!!!! read more

This company is a scam. they are one company which do business as two different names. Put in Bay Golf cart rentals and Delaware golf carts. I reserved a 6 person from Put in Bay Golf carts, then 2 days later downgraded to a 4 person for July 16th. Mark (owner?) confirmed the change via email. Unfortunately I had the date for the 16th and should have been 15th. When my husband and children arrived and gave name he indicated that the reservation was for the following day, but they had one and just needed a credit card. My family confirmed to cancel the one for the 16th and rented the 4 person for the day. After reviewing my Amex I was charged 120 for the 6 person and 76.00 for the one my husband rented. Dispite several email and telephone calls I have yet to recieve any reponse from the company. My family indicated they were very disorganized, but did say the reservation was for tomorrow at Put in bay, but by husbands credit card charge was from Delaware. they confirmed this was the same company!!! Do NOT use under any circumstances. read more

Horrible Horrible Horrible Reservation system is crap. Service is crap. Sign above reservation counter states "Because Nice Matters". Maybe their staff should look up once in awhile to remind themselves how to act toward the customer. Put In Bay should have a quality control process to eliminate business like this. Put In Bay will never be like Mackinaw Island. read more

Absolutely horrible customer service. They didn't care if you had a problem or not. We were given the keys to the cart and basically told to 'go figure it out'. We had to wait forever for them to come and help us. The carts are super slow and difficult to turn. When I complained, they said, Too bad. read more

Girls at the front desk were ok but we Got a beat to crap golf cart that was slow and barely got us around. gas gauge didn't work. cob webs all over the cart and dirty (nasty) seats they wouldn't even clean off. just, don't - go somewhere else. read more

Save your money! We arrived on the island off of the jet after taking the 10:15 boat. After returning the cart, the boss said we had rented the cart at 10:00am. After asking to speak with the manager, it was refused and we were charged the full amount. Do not waste your money with bad service and a scathing owner trying to make more money. read more

Company runs under the name Delaware Cart Rentals as well. Asked me for my license to rent the cart, questionable seeing as you'll need it to drive. Cart broke down before the end of the night, when my group pushed it back we were told to deal with it. No communication or confirmation from the company. Go somewhere with better business practies read more

I can't recommend this business enough. From the torn seats to the holes in the roof, their equipment is second, to everyone else's. And I mean the homeless guy living in the short bus down by the river. The lady helping at the counter, the blond lady, couldn't care less if your cart was taken with your baby in it. And, this is the best part, every single cart uses the same key so no need to rent a cart, just keep your key from a previous rental and you can take any cart for free! And this includes the lock used to secure your cart! So, in summary, I highly recommend renting from this company if you #1 Want a cart slower than the average walking speed of a 2 legged dog and #2 want customer service from a woman who would be better served refusing refunds from an unsatisfied customer at a rub and tug massage parlor . I hope you have a blessed day. If anyone from management would like to contact me regarding this review please, feel free. The blond lady at the counter could not have cared less. read more

They don't even deserve 1 star. Don't rent from here. They are cheap but you'll regret it. We rented two 4 person carts. After leaving realized one had zero power. Went back and decided to exchange it for a 6 person cart and paid the $10 difference. Went to turn the other 4 person cart in and was told I wouldn't get a refund or charged for only 1 hour because I had rented it for the whole day, so we had to keep that cart all day too. They also make you leave a drivers license or credit card when you rent. This isn't on their website anywhere and when asked was told that people don't like to return the carts so that is their policy. They need to update their website to reflect that because I didn't bring my purse but luckily had my license along with one credit card. Left my license cause I wouldn't have been able to purchase anything if I had left the only credit card I brought. Girls at window not very friendly and very abrupt. Will NEVER rent from this place again! read more