My CT scan was read wrong by the radiologist during a NOVANT Bolivia ER visit. The radiologist reported healthy organs in his report which I have had surgically removed and he further reported other normal anatomy that is not physically possible. The ER was aware of my surgical and anatomical history and my medical records are indicative of my anatomy. This cost me thousands of dollars btw.
The radiologist report was confusing, upsetting, concerning and stressful and forced me to see a specialist and further imaging to be done. Unaware to me, the subsequent imaging was read by another Delaney radiologist and required over $500 to be paid upfront. In hindsight I'm assuming because I disputed the 1st radiologist's charges.
The second Delaney radiologist reading confirmed the misdiagnosis of the first radiologist. However, I was forced to pay both Delaney radiologists and facility charges.
The tech who did the 2nd imaging had the nerve to ask me what my point was seeking further imaging. Bizarre question to ask a patient who's just been informed their anatomy isn't as it should be and is experiencing chronic pain. Mind your business.
After significant additional monies were paid to Delaney it was confirmed the initial ER radiologist report was an obvious misdiagnosis/reading that caused unnecessary stress, anxiety, and financial loss. I am experiencing delayed care as a result.
Delaney administration and billing was inattentive to my communication and complaint and billed me twice for blatant incompetence and caused additional charges with a specialist as well.
It was left to me to force an addendum to my medical record and initiate contact with their office. Billing was relentless and I felt forced to pay the Delaney bills while I take additional complaint steps. I care about my credit so I paid but on principle I want my money back.
Sadly there is no way to avoid Delaney in the NOVANT system as they have monopolized radiology. I feel dismissed, disregarded, and cheated out of monies. Delaney does not care about people, they care about profit. When a company makes an erroneous error they should make it right.....not Delaney, good luck speaking to a human. read more