I had double aneurysm surgery. My surgeons were excellent. Dr. Cappuzzo and his team was amazing…read more 5th floor ICU and 5th floor step down nurses were excellent. They Treated me like family. (Kat, Olivia, Angela, 2 of the male nurses, Kat, Michel, both Amanda's and Dakota. What a team! I wouldn't be here without them. Mr Howell and Pumpkin and all the food delivery people were so friendly and nice. The Rapid Emergency Response Team were on the ball as well. Great people. God Bless all of you for taking care of me. I was able to be alive and home on Mother's Day! Thanks to the Neurological Institute and surgical Pavillion. You all Rock! Helen and Bruce Emory

My son was admitted to the ER having overdosed on heroin while using my car. Thank God the…read moreever-vigilant local police found him, narced him, and he was taken to Novant Hosp. on 17th St. While there, he arrested (his heart stopped) twice, and thankfully responded to the defib. But he was clinically dead I believe. They treated him with whatever meds were necessary but instead of keeping him overnight for observation, they discharged him. He's homeless and was living in my car which had been impounded because of the DUI - and no one from the hospital contacted me. His ex-gf had to pick him up around 10:30 at night and he was barely able to stay conscious. I am eternally grateful they saved his life - don't get me wrong. But to discharge someone who's barely conscious, having just overdosed and suffered two cardiac episodes, drugged to the point of not even knowing where he was and at that hour of the night, with no notice to next of kin? Deplorable. On a less serious subject, I went to the same ER myself having accidently stabbed myself in the hand with a fork I had been using to tenderize a steak. Knowing I had not had a tetanus shot in 32 years and with a sudden pain and swelling in my jaw, I foolishly thought I might have contracted tetanus (a little knowledge is dangerous). The medical assistant who saw me diagnosed me with a swollen lymph gland - no tests and discharged with no prescription, though I DID get a tetanus booster. The swelling and pain got worse throughout the day and I went to one of those walk-in medical clinics. The doctor who saw me and to whom I described my less obvious symptoms, diagnosed me with Sialadenitis which is a blocked or infected salivary gland. No biggie, but it is very painful and if left untreated, can possibly lead to more permanent issues. Though there was no formal treatment like antibiotics, he recommended hot packs and eating sour candies. Worked like a charm. Now I have it on the other side of my jaw, but at least I know how to treat it. And that I don't have tetanus.

They got Money $$ hungry, The nurses on a 1-10 scale were a 2.. No interpersonal conversation..no…read moreexplanation.. Rude on discharge..removed my IV port so I had to get stuck again...

The nurses at night my first 2 nights were excellent, actually it was the same 2. The third day and…read more night the nurses were totally awful. It was as if you were interrupting them, I started writing down how long it took for my call to be gotten to. An hour and 20 minutes for water! I've waited 45 minutes for permission to go to the bathroom, that is NUTS! If you don't enjoy or appreciate your job or having a job, especially one that others rely on you at, quit. Don't torture others because you can slack off at another person's expense. We,they are unfortunate to be in this situation and these few are cruel to not respect them. I hope Karma is kinder for these than they show to others. Maybe they never have heard the phrase: Do onto other's....

I'm a retired hospital nurse, so I notice things. I can't say enough about the whole OR experience…read moreI had here last week for a knee replacement. Everyone was very kind, professional and knowledgeable. My surgery was seamless, from pre-op to recovery to my hospital room, then next day discharge home. I had a hip replacement up north five years ago and it was a nightmare. I don't hand out compliments if they are not merited. Well done!!!

Staff were professional and personable. Some younger new employees could use more training. Each…read moreorthopedic room had a hand sanitizer dispenser at the door entrance. That is useless for most ortho patients. When questioned why there was no sanitizer bedside, I was informed that stopped several months earlier. I was recovering from total knee replacement and utilizing a urinal. The aide would fetch some on her hands and transfer it to my hands upon request. Whomever is in charge of infection control needs a refresher on the basics of hygiene.

My experience with Novant Health in Wilmington left me feeling dismissed, unheard, and deeply…read moreconcerned about the quality of patient-centered care I received. I came in with worsening symptoms that I knew were not normal. Despite clearly communicating how my condition was progressing, I felt as though I was being medically gaslit. Because my lab values, MRIs, and echocardiograms appeared "normal," my very real and escalating symptoms were repeatedly minimized and ultimately labeled as psychosomatic. What made this even more troubling was the apparent bias I experienced due to my mental health history. I was open about having bipolar disorder, yet instead of being treated with thoughtful, comprehensive care, it felt like my concerns were filtered through that diagnosis--used as a reason to discredit rather than to better support me. When I expressed serious concerns about continuing my pregnancy--considering both my physical health and mental well-being, as well as the safety of my child--I was not met with compassion or proactive care. Instead, I was essentially told that I would need to "stick it out" for several more weeks, or wait until my condition, specifically preeclampsia, became severe enough to warrant intervention. Being told, in so many words, that I would only be taken seriously once my health took a dangerous turn is unacceptable. No patient should feel like they have to get sicker to be believed. Healthcare is supposed to be built on trust, listening, and early intervention--not dismissal and delay. I hope this review serves as a wake-up call to examine how patients--especially those with mental health histories--are treated when they advocate for themselves. I deserved to be heard. I deserved better care.

Recently just had my first child here. Labor didn't go as planned but even so everyone was really…read moregreat with helping us navigate that process. The nurses were top tier especially Morgan who was a day shift nurse. The food at the cafe in the same building is actually pretty decent for the price especially right after birth if you're craving a cold cut sandwich. Order an hour before you're hungry if you order from the main cafeteria.

Had a procedure week ago. No one called with results. Diagnosis was on chart system of…read moreinconclusive. So trying to call to get some understanding and what next is difficult. Seems only get to talk to nurse not dr. They have a merry go round phone system. Still waiting for return call. Very unhappy with Duke. Won't go there again. Was so hopeful since hear people brag on them.

My husband was a patient at Duke Medical Center 2018 -2020 for liver disease-He was very sick ,and…read moredeveloped malnutrition ,but only scheduled to see his Dr there a Hepatologist,every six months - -Which was way too long between visits we felt as sick as he was-Later in his illness it was changed to Three months-During this time he started bleeding rectally and after further tests was found to have a recital ulcer-The bleeding continued ,and he was told by a radiologist at Duke following scan and x rays for this that he needed to see a surgeon-His Dr at Duke -Dr Carl Berg scheduled him a surgical visit, but it was scheduled weeks away-In the meantime ,he was getting worse ,and by the time he finally was close to seeing the surgeon ,it was too late -He never made it to the surgeons office-He became sicker at home-I had to call 911 as he developed very high fever during the night - He was admitted to our local hospital-& had infection in his blood-He had developed osteomyelitis (infection in his pelvis bone) and sepsis , in his blood-From the rectal ulcer found months and months before-He died a few weeks later at home under hospice care-I cannot help but think the Dr at Duke who was treating him is responsible for this in some way by not taking care of this early on! Drs at Duke Med are very capable, but have extremely too many patients and don't see them often enough to even know them-I'll never go back there -Just my opinion -We went there to have the best care ,but we never got it-

I moved a couple of years ago and had the worst experiences ever finding a decent Primary Dr. until…read moreI found Dr. Parrot and all her staff at New Hanover Medical Group ! From the moment you check in to the moment you leave you're treated with respect, much compassion and kindness.

I'm relatively new to the area, and as an older citizen with underlying medical issues, it was…read moreimportant for me to find a quality medical team which can address multiple issues in a timely manner. Well surprise, surprise! I found just that in New Hanover. And just so you know, they have multiple locations so you can choose a team near you. It's easy to get an appointment and check results on My Chart. Yep, found my team!

We never saw anyone. We had left Medac because the symptoms were worsening and we were afraid the…read morepharmacies would be closed and we would not be able to get anything to give relief. We checked in to what had been a great place to go. My husbands headache was becoming unbearable and severe stomach cramps. He tried to lay down on the couch but he has Parkinson's and could not lay his head down. I asked for a pillow or blanket and the nurse at the front desk told me that there were not enough pillows in the back for the patients already in the facility. On multiple occasions I asked where we were in the queue as I was watching people that came in well after us get in? The triage nurses and the front desk staff need to show a bit of compassion. It was easier to take him back home and call an ambulance. That is sad.

Pregnant wife was bleeding and waited over five hours to even be seen by a Dr. Following a…read moreultrasound

i was recommended by multiple friends and family who have been here longer than i have (2 years) to…read moresee Dr. Garg. never in my life has anyone been so thoughtful, professional, helpful, and above all just unbelievably supportive with their patients. this man is incredible, the office ladies are incredible, and the type of care i receive is something i've never expected or experienced before. overall the place just feels like home and everyone is so nice. i feel like im getting my life back

I Cannot express the amount of happiness I found a Doctors office that you have communication with…read morethe MD. Everytime I see a real Doctor not a PC or get a voicemail . I AM AMAZED and I Love Roberta She Has a beautiful smile on her face even though she is the busiest person in the office .Roberta went out her way to take time to fill out and help me with paperwork I didn't Understand .And not one time did I feel dumb or stupid . A GREAT DOCTOR AND A WONDER STAFF .Roberta and all the staff are welcoming and caring Dr Garg is the most intelligent Doctor I have ever Had . 10 out of 10 stars

My experience with Karis van Althuis and her team at Wilmington Health Family Medicine in Leland…read morehas been exemplary. She's been my primary care provider for almost 4 years and I have not once had anything but a positive experience. Karis was the first healthcare provider I've ever seen to take my health concerns seriously, which ultimately led to an accurate diagnosis and treatment of a life-altering chronic health condition. I cannot recommend this practice enough. Karis, her team, and the front desk staff have always treated me kindly and respectfully. I feel genuinely cared for here.

Connie Hinnant is a great PA. Support staff not so much! Last three appointments have had to wait…read moreover an hour! Not acceptable- I work and I'm busy too. Excuse is emergencies- shouldn't you let people waiting know so they can choose to stay or reschedul? Horrible service and very rude nurse!! Looking for a new doctor with compassionate and knows how to keep an appointment on time!