"You can be assured we will treat your little ones like our own."…read more You all need to remove the above statement from your website as it is FALSE advertising. Two days ago we called you to bring our three-year-old grandson in immediately as we had just left the local beach when our little one got a huge splinter in his foot. It looked deep and he was upset, so I called to make sure that you could help us. You refused to see us and told us to take him to an emergency room. The closest emergency room is 35 minutes away. FOR A SPLINTER!!! We were not asking you to perform surgery, just to remove a splinter. You stated you were afraid that you would not be able to hold him down. Did you even try? Well, my husband and I (his grandparents) held him down while my neighbor, a retired nurse, came over and removed the splinter. If that is the way you would treat your kids, then you should close your practice.

I was able to get as a walk-in for an irritated eye early morning. They accepted my insurance and I…read moreonly paid a copay. The staff is professional and friendly. The small clinic is clean with local photos on the walls. Kayla. A nurse practitioner thoroughly checked the eye and asked a lot of questions, before calling in a prescription. The experience was positive and reassuring. This small town clinic seems equipped to handle most non-emergency issues. I recommend and wouldn't hesitate to return.

Dr. Bibb is very thorough, and is so knowledgeable. He also knows how to keep the patients calm,…read morehas a good personality. The nice lady at the desk is very knowledgeable and always pleasant and has a smile on her face. I really like this office. They make you feel at home. If you're not feeling good and you feel you need a change of doctors, this is the right place.

Coastal Carolina Care is conveniently located at 15441 US…read moreHwy 17 Ste 501 Hampstead, NC 28443 Phone: (910) 685-7307 Fax:  (910) 685-7284 First off from the moment you enter you will have the pleasure to meet the incredible Robbie and Amber who keep the front desk running smoothly ... I am not sure what all of their duties entail but I can say that they are always incredibly busy, with outstanding customer service at all times. I had a hard time typing the words "Customer Service" because they make me feel like family. Also... check in is a breath of fresh air compared to most other clinics. Amber and Robbie embrace you and get ya signed in and warmly seated with a sweet smile. There is never a wait so very shortly you get called back weighed, vitals taken , etc, all done quickly and with utmost respect. Again NO WAIT....then,IN A FLASH There is a knock at the door and in walks your provider!!!! Every Single Time!!! Bonus is that urgent care is right there, they have their own lab too!!! They take most insurances including Medicare and Medicaid. I cannot emphasize enough how great the front desk staff is. Also no one gets referrals done as fast as these guys do. They're fast professional and on the ball. They make you feel like they understand. I have been there in extreme pain and simply their eye contact and tone of voice has calmed me down. I am so grateful they are here. Again there is never a wait... Please acknowledge Robbie and Amber of the front desk with a HUGE RAISE and a PROMOTION along with that please give them an all expense paid vacation with their families to the destination of their choice. Heaven knows they deserve as they keep that place running superbly.

I had double aneurysm surgery. My surgeons were excellent. Dr. Cappuzzo and his team was amazing…read more 5th floor ICU and 5th floor step down nurses were excellent. They Treated me like family. (Kat, Olivia, Angela, 2 of the male nurses, Kat, Michel, both Amanda's and Dakota. What a team! I wouldn't be here without them. Mr Howell and Pumpkin and all the food delivery people were so friendly and nice. The Rapid Emergency Response Team were on the ball as well. Great people. God Bless all of you for taking care of me. I was able to be alive and home on Mother's Day! Thanks to the Neurological Institute and surgical Pavillion. You all Rock! Helen and Bruce Emory

My son was admitted to the ER having overdosed on heroin while using my car. Thank God the…read moreever-vigilant local police found him, narced him, and he was taken to Novant Hosp. on 17th St. While there, he arrested (his heart stopped) twice, and thankfully responded to the defib. But he was clinically dead I believe. They treated him with whatever meds were necessary but instead of keeping him overnight for observation, they discharged him. He's homeless and was living in my car which had been impounded because of the DUI - and no one from the hospital contacted me. His ex-gf had to pick him up around 10:30 at night and he was barely able to stay conscious. I am eternally grateful they saved his life - don't get me wrong. But to discharge someone who's barely conscious, having just overdosed and suffered two cardiac episodes, drugged to the point of not even knowing where he was and at that hour of the night, with no notice to next of kin? Deplorable. On a less serious subject, I went to the same ER myself having accidently stabbed myself in the hand with a fork I had been using to tenderize a steak. Knowing I had not had a tetanus shot in 32 years and with a sudden pain and swelling in my jaw, I foolishly thought I might have contracted tetanus (a little knowledge is dangerous). The medical assistant who saw me diagnosed me with a swollen lymph gland - no tests and discharged with no prescription, though I DID get a tetanus booster. The swelling and pain got worse throughout the day and I went to one of those walk-in medical clinics. The doctor who saw me and to whom I described my less obvious symptoms, diagnosed me with Sialadenitis which is a blocked or infected salivary gland. No biggie, but it is very painful and if left untreated, can possibly lead to more permanent issues. Though there was no formal treatment like antibiotics, he recommended hot packs and eating sour candies. Worked like a charm. Now I have it on the other side of my jaw, but at least I know how to treat it. And that I don't have tetanus.

I moved a couple of years ago and had the worst experiences ever finding a decent Primary Dr. until…read moreI found Dr. Parrot and all her staff at New Hanover Medical Group ! From the moment you check in to the moment you leave you're treated with respect, much compassion and kindness.

I'm relatively new to the area, and as an older citizen with underlying medical issues, it was…read moreimportant for me to find a quality medical team which can address multiple issues in a timely manner. Well surprise, surprise! I found just that in New Hanover. And just so you know, they have multiple locations so you can choose a team near you. It's easy to get an appointment and check results on My Chart. Yep, found my team!

Great care and thorough first exam. Quick and easy lab work right there and they're very good at…read moreconnecting you to specialists. You can text them for appointments which makes it very convenient and quick. I highly recommend them!

The doctor is not in!!!! There is only a PA in this office, which truly pisses me off. Having a…read moredoctor for a husband I except a little bit higher quality of service, which I really have not received. On my first visit I was scheduled first for the day, I waited an hour and a half while I watched two of the nurses/PA's friend's cut ahead of me a get seen before me. They have now changed over to an electronic system, however they still managed to screw up my Rx when sending it to the pharmacy. Additionally, when my husband was out of town they mis-diagnosed me with a sinus infection only giving me a seven day/1 time day antibiotic round when I actually had bronchitis and later developed a serious sinustis infection due to the lack of proper diagnosis. I was seen by my husband's colleague later in the week, as my husband heard how sick I was over the phone and relayed the information to him. I ended up needing a 14 day course/3 times a day round of antibiotics, codiene co-syrup and nasal spray. Additionally at one of my most recent visits I mentioned that my husband was a Navy doctor... Not expecting a response, we were just making conversation. The nurse's assistant said in a condescending manner, "Oh, he's one of THOSE doctors." I'm sorry, but you only have a PA in this building, with 2 years versus 8 years of medical training plus she misdiagnosed me.

Wonderful staff and very caring and wonderful doctor! My family left a practice where we loved the…read moreclinical staff but the front office admin left a lot to be desired administratively as well as humanly. We are happy to see there are still people out there who are kind and care.

This review is for the office, I have called twice to get the prescription refilled no callbacks…read moreuntil finally I had one who they said they would refill my prescriptions yet it is four days later and still no prescriptions. This is after Walmart had faxEd them three times to try to get my prescriptions filed and the office did not respond to Walmart either: I have been a patient for years and the doctors are great I don't know what problem they are having with the office but they need to get it fixed before they don't have a practice anymore. Now looking for a new doctor

There are no words to describe this place. A lot of the issues here are due to management. Staff…read morehere is overworked, unappreciated and underpaid. The DON speaks to them as if they are her property, and the new ADON is slowly taking after her ways. If mistakes are made, you're not corrected..you're humiliated and targeted by management. Paychecks are "held live" at the DON's discretion. (this is their way of saying withholding your paycheck, to make it "legal"). If you call off during the weekend, your paycheck is automatically held. You are expected to make Woodbury your priority- family must come second in their eyes. Management is extremely unprofessional as well, openly cursing at staff in front of anyone, spreading rumors and talking about staff members with others ... yes I'm talking about grown adults here. There are roaches and bed bugs everywhere in this facility... including all over the residents personal belongings and rooms. On a bright side, the scheduler stepped down from his position....So staff is no longer required to deal with him cursing them out, or his sexual harassment. On top of all of this, there have been many abuse cases that have been swept under the rug to avoid state involvement. Nurses are diverting narcotics left and right at this facility, and the DON turns a blind eye to it. Staff is extremely burnt out. They are all there for their residents, in which management is not. True change will never happen at this facility until all of management is removed and replaced. Please note that half of the 5 star comments are from staff members themselves... who have been asked to leave a good review on this page. The major problems here are not the staff members, it's the management. So please, if you don't want to fear your license everyday, don't work here. And if you're a family member considering this facility for your loved one.. please reconsider. The facility looks extremely nice, and clean.. but behind closed doors, the story is completely different.

I would not recommend sending anyone you care about to Woodbury. My father was blind with early…read moredementia, and heart and liver failure when he went to live there. He struggled with moving to a nursing home as an independent and cantankerous man, and the dementia made him worse specifically at night. I understand my father gave the staff a hard time as he was often combative and mean. But that should not have had any bearing on his care, and I believe it did. I also believe that post-Covid and with terrible management and high turnover some of the staff at Woodbury were incompetent when it came to his care. Throughout my father's tenure at Woodbury, there were issues with staff doing Hospice-only procedures, hospice finding my father in pee-soaked beds or diapers, my father's call button being ignored for long periods, and many more. I saw staff bringing my BLIND father trays of food, leaving them across the room with no conversation with him about how his meal had arrived and where it was leaving him unable to even reach his food, or know what it was. When we moved him in we set up his room with pictures on the wall, things from his apartment, and organized his clothes and belongings. A week went by and my father had to be sent back to the ER and all of his belongings were packed up; since he is on Medicaid his room could not be held for him. When he returned many of his belongings went missing, including his hand-carved walking cane, a lamp, art we hung on the wall, a new pair of headphones, some cash, and other heirlooms that were left to help him adjust. When I called several employees from nurses to the heads of administration and environmental services to help me try to find these items, I was met with no empathy whatsoever and even a hint of contempt. These items were never returned. A few weeks later, when I called my father he sounded horrible. He said that he had a fever and his body hurt all over and he felt extremely sick. I called to speak with his nurse, who was the former hall manager and expressed concern that my father might have COVID. The nurse told me that my dad was "just being your dad" and that he had not had any of his gabapentin in two days because they "ran out and the nurses on shift were too lazy to go and refill it". At this point, I explained that it was unbelievable that they had not tested my dad for COVID, and were shrugging off a man who was very sick. The nurse said that they could not test my dad because the tests were locked up and no one had access that was currently on shift. After screaming my way through 3 nurses I finally got them to test my dad for covid and he tested positive. My father passed away recently and in his final days, I witnessed some nurses who were incredible, caring, and helpful to both me and him. I also witnessed nurses and CNAs who barely checked on my father, left him in soiled diapers, and attempted to give him pills like he could swallow them even though he was catatonic and on morphine for comfort. After hospice adjusted his medication, I had to tell a nurse twice to check the medication order because she still was trying to give him all of his pills. All the while the hall manager, whom I had spoken with on the phone for months about my father's care, came in and out of my father's rooms, passed me in the halls, and didn't as much as introduce herself or give any condolences to me or my family. After my father's passing, Woodbury attempted to charge my father's bank account for his Medicaid PML for the next month. Not only were they explicitly told not to charge us without consent to make sure the SSI payment would be in the account, but they were also attempting to charge for a month after my father's death. When I called to tell them how unbelievable it was that they would charge us, especially for a dead man, they swore that the charge was not attempted - even though I have proof from the bank that it was. If you can avoid Woodbury, I would. It's a nice-looking facility on the surface, but for us, it was a terrible place to live and work with.

I have not been a patient but came today to fill out paperwork for hubby to be seen. He doesn't…read morehave a doctor and getting older means some things come up may need addressing.. his blood pressure is one. It was easy to find and was well kept and clean. The receptionist staff were very nice and friendly. Hoping they will be able to get him as regular patient. He doesn't need anything crazy but in town where we live it's all big business medical offices. I was impressed by what I saw today.

Extremely difficult to get in touch with anyone on the phone. Called 4 separate times on different…read moredays and nobody picks up. The doctors are great though.

Everyone was super nice during my visit today. The place is clean and well kept, and the staff…read moremade me feel comfortable. I was here for a pre-op and it went quickly and painless.

I'm a cancer patient so I'm a regular here and everyone is always so lovely and efficient A+read more

I'm confused by the poor ratings....in the past 2 years we've been here at least 5 times and it's…read morealways been truly AMAZING. THE STAFF ARE PHENOMENAL. The check in is easy (we've done save-your-spot check in online and walk-in care). Like ANY urgent care, they have busy days & can have long wait times, this is just part of any urgent care. The staff at the Porters Neck location do their very best....they are compassionate, attentive and genuinely care for people. I've witnessed this on every occasion of my multiple visits here. The facility also had on site X-ray on a past visit, very helpful in many urgent care situations to not have to go to a separate facility. Additionally, the facility is always clean whenever we've been there.

I've been here 3 times in the last couple of months for different reasons. The first time I…read morereceived exceptional care. The second time I was prescribed medication listed as a known allergy. I had to call to get a new medication. I was told I had a virus even though my symptoms were those of a sinus infection, which I have a history of. I went back a week later and told the same thing. I'm still sick, terrible sinus pain. So I went to another provider and was diagnosed with a sinus infection and finally given the medication I need to get better. I could have been getting better instead of missing time at work and feeling miserable. I won't be back.