My wife and I love this place. We live in Modesto and always drive out here if we have to use an…read moreUrgent Care. They are the best. They don't take your needs lightly they will do whatever they can to help you. The staff is great and extremely knowledgeable and patient. You guys rock and when or if we need too, we will be back.

The staff and Doctors are so welcoming and patient especially for those who normally get anxious…read more Treated me at my comfort level. Great price and amazing service. Would not go to any other provider.

In two years, I never see the same medical practitioner twice. There are few doctors. My…read moreprescriptions are always messed up because it's never the same doctor twice. Each time I see someone new, I have to establish care. I have established care about a dozen times in two years. I can't wait until I have new insurance to leave this practice.

Had an appointment for my daughter at 9:30am came in at 9:10 , checked in . It's now 10:30am and we…read morehaven't been called up yet . staff gets annoyed when asked if we're next after we been waiting for an hour . Lack of professionalism . Avoid this one

My parent needed to come to this hospital last time. We were sure they did a better job than this…read moretime. The nurses seem to be less personable not very helpful. I believe as people see Emmanuel Hospital is better hospitals than others. Maybe the standards of nursing needs to be a little different.

Being seen in a hallway instead of a room is ridiculous. And getting charged the same price to my…read moreinsurance. The quality of care is lacking so bad. They stand around bullshitting rather than helping patients. It made me sick to my stomach the way patients are treated. It's like an assembly line poor quality

loved the fast care and quality they give all the staff are welcoming and some are whatever .read more

I was recently admitted to Sutter Memorial after an ER visit for a broken leg. Surgery was required…read moreto properly set the bone. I want to begin by saying that the medical teams who treated my injury were exceptional--ER staff, the surgeon, anesthesiologist, surgical team, and floor nurses all provided excellent care and bedside manner. Unfortunately, the case management and administrative follow‑up were the opposite: disorganized, dismissive, and lacking compassion. After the case manager's third visit, I requested reassignment because of repeated issues. During her first visit--less than a day after surgery and my first PT session--she abruptly announced she was ordering equipment. I had already discussed choosing a wheelchair with PT (insurance covers only one item), but when I tried to explain this, she cut me off and repeated, "Insurance will only cover one." When I attempted to tell her about the steps at my home and the need for a ramp, she again interrupted and said, "Insurance won't cover that, you're on your own," offering no resources or guidance. Later, while I was on the phone trying to locate a ramp myself, she stood in my room sighing and rolling her eyes. She then told me I had been discharged--even though my nurse had just started an IV for low vitamin levels, I still had two doses left, the equipment she ordered hadn't arrived, and I still had no safe way to enter my home. When she asked if I had walked yet, I reminded her I was non‑weight‑bearing for at least two months. She then asked if I had Medicare, which I do not--another sign she hadn't reviewed my chart. I told her directly that her approach felt rude, rushed, and unsafe, and asked for a different case manager. Hours later, I learned the pharmacy couldn't fill my medication because it required prior authorization. When I called the operator asking for a patient advocate, I was transferred to a non‑working extension. After calling back and explaining the urgency, I was sent to the second case manager. She cut me off immediately, said she had "just received the information," and submitted the authorization but refused to follow up to ensure it went through. When I mentioned that home health also lacked prior authorization, she admitted it hadn't been done yet. She did not address my concerns about the first case manager and abruptly ended the call. In the days since, I have repeatedly tried to reach a patient advocate. Neither the hospital operator nor the main Sutter line could provide a working number. When the operator attempted to transfer me to her manager, the call went to voicemail and disconnected mid‑message. The medical teams make Sutter look excellent, but case management and administrative systems make patients feel abandoned. These failures matter--especially when patients are in pain, scared, and relying on the hospital to ensure safe discharge planning. When healthcare systems make it this difficult to advocate for ourselves, it discourages people from seeking care at all. Sutter needs to do better. Kaiser, in my experience, is far ahead in efficiency and patient support. As one example, I was told it would take five months to see an endocrinologist for a serious genetic condition--whereas with Kaiser, specialist appointments took only a few days.

I'm trying to call the office and the number just bip once and desconect the call…read more So frustrating that I can't contact with the office staff, I have to drive and go directly to have information on my personal questions.

They are control junkies these dr and nurses they only listen to each other and have each others…read morebacks they make you wait forever to be seen for a routine appointment and play good with medication prescribed by other drs originally highly recommended to not use these services by this company they don't know how to respect patients wishes on medication and what they want to be on they pressured me to be on medication I didn't need anymore my regular Dr took me off of and are so high on themselves they have permanent nose bleeds