The best staff - very supportive and caring at time when I needed them most and was unsure of the…read moreoutcome, I appreciate them so much

Parking is a nightmare. The hospital is a maze. We were in an observation room that no one ever…read moreobserved, including nurses. The Emergency Waiting area didn't have enough seating. Staff would appear and mispronounce names so you couldn't tell if it was you. Just a suggestion, hand out frigging numbers maybe? Forget trying to get meal service. The room didn't have a menu, we hunted for a nurse at the nurses station and no one was there. The in room TV screen didn't have a menu. We are an elderly couple so don't try this hospital...ever!

Top notch care. Very caring. Quick to be seen. Very thoughtful…read more *************************************

This place is horrible they don't care about you! I brought my mom into the ER and they made her…read morefeel like shit for coming In, didn't really find answers to what's going on, have VERY poor bedside manner, and take SOOOOOO long. Nurses just sitting around chatting, eating and having an attitude when asked questions. Waited 45 min for discharge papers after she was told to just follow up with a doctor.

Been here twice and both experiences have been pleasant despite being at the ER…read more It's close by, they get you in quickly. The staff I interacted with were all very kind, and made me feel very comfortable and taken care of.

Nobody wants to go to the ER but my husband experienced so much pain just before midnight that we…read moreopted to get it looked at right away. Dr. Wilson is a very kind, and compassionate Doctor with a great deal of experience. My husband was quickly taken for a CT and diagnosed at treated as rapidly as possible. The nursing staff was excellent as well. Kind and accommodating and even gave me a warm blanket while I waited. The facility appeared to be clean and kept up.

Now known as Arizona Specialty Surgical Center. My…read more husbands knee surgery went very well. ALL STAFF are outstanding from reception to surgeon without exception. The facility runs like clockwork. Family members are kept informed as to patients surgery by a frequently updated detail board. This facility has one of the best chefs in town producing tasty hot meals. My husband's steak was tender cooked to perfection and hot. Helpful caring staff are there support and inform throughout the stay. We cannot speak highly enough of this experience. 10 star rating would be too few. Follow up once home was appreciated.

This hospital did not provide adequate post operative care for my husband, resulting in extreme…read morestress and delayed recovery. One of the nurses was extremely rude towards him and would not call me, per his request, to come help him. I found out later that they left him for about an hour soaking in his urine. This is not a hospital for a patient that is older. This is our second experience with this hospital and both times have been extremely difficult and disappointing.

We moved into the area from Scottsdale a few years ago and I've been pleasantly surprised a few…read moretimes now. Yesterday, my mom had to go to Arrowhead Abrazo's ER and a brief overnight stay. The staff were exceptional, supported her comfort as well as her clinical care, had great cleanliness practices and were thorough for her situation. I also really appreciate their MRSA and C-Diff prevention practices, especially for my senior-age mom. And the nurse updating me over the phone was a doll. Same great experience when I went about a year ago for a less intensive situation. Clean, friendly, thorough, respectful.

TJ, Dustin, Rose at post Op Room were angels on earth! So grateful for their professionalism and…read morecare ! I hope there is a recognition for great care for my Mom after hip surgery

Sad to see the negative reviews. I've had nothing but wonderful experiences at this place. From the…read morefront desk to the Doctors. Especially the nurses, everyone is so kind and attentive. Even when busy. Very caring staff here! 10/10 recommend!

BEWARE of this location. They seem to follow no ethic or moral code, they're money scoundrels that…read moretake advantage of people needing this critical service I went here after a car accident. I explained to them that unfortunately I was uninsured and unemployed, but I was wondering if they could provide treatment because I had severe pain all over my body after being in a 3 vehicle collision just an hour ago. The receptionist said yes, and they led us to the back. After they took my vitals, I was informed that I would need to pay a $600 deposit before leaving and I would be billed the rest. I explained that I didnt have $600, which is why I had explained my situation upon arrival. They told me I would be charged the $600 regardless of whether I stayed or not because they were already providing the service (taking my vitals), so that I might as well stay. I was made to feel like I had no choice to I started calling relatives to ask if I could possibly borrow the money. I was advised to leave and decline services, so I politely informed them I wanted to leave and they could bill me the $600 later but I didn't want to stay. On my way out I overheard the receptionist tell the nurse that she HAD told me about the $600 upfront cost, so I turned around and corrected her. I reminded her she, in fact, had not. Why would I accept a service I knew I couldn't afford ? She then snapped back and me and basically recanted her earlier claim to the nurse by saying, "We are not LEGALLY OBLIGATED to inform you of any costs, only to provide you care." I told her it wasn't fair to disclose to patients that there is an upfront cost until AFTER it's too late to deny the charge. They deliberately waited until they took my vitals to inform me of upfront cost. She insisted that she did nothing wrong as she was following the law, and I walked out. Please don't go to this location. Do not trust people like this with your health. Taking advantage of people needing this critical service is a disgrace. Beware

My friend is getting excellent care there. They are paying good attention to what he requests &…read morewhat the doctors say. I've seen the patient menu and the food looks excellent. I mean how many hospitals can you go into and actually get shrimp for a meal? A friend took me over to visit today and after visiting we went down to the cafeteria. Everything looked so good. My friend got polenta and I got turkey tetrazzini. The food is excellent. The atmosphere and the care was great for a heart patient. They monitor him & yet get him up to walk. He is extremely pleased with the care he is kidding. He is a heart patient. Evidently I don't understand what type of care he is getting. 2 weeks ago he was in ICU and they have removed him for ICU so I take it that he is getting excellent care.

Today Monday 10/5/26 I was taking to this hospital today…read morefrom work by EMT for sharp abdominal pain. when I got there the paramedics asked to get off the carney and sit on a chair, I was 1st shocked and in a lot of pain I refuse, the para said it'll only be 5 minute, a nurse comes out with an attitude and said to me, I have two options to either sit on the chair or on the wheelchair. I had no choice but to sit in the chair and wait in pain and tears, what was supposed to be 5 minutes turned into 40 minutes waits. I was finally called to be taken to the back, only to be seated in another chair with a nurse that had none of my information from paramedics and asked the same questions that I gave the fire department and the paramedics. By now I've been in extreme pain for about 5 hours, I'm having anxiety and I'm type one diabetic. She leaves, the provider comes in, same thing same questions that I just gave the nurse 2 minutes before. I'm now irritated and upset and want to leave. When she saw that I was upset she said she didn't know anything about why I was there and she can leave and come back when I calm down! repeated myself again. She left the room. I discharged myself without having to wait another god knows how long for treatment. Very disappointed with the service and treatment. I will never be going to any Honor Healt.

Not as good as it should be. ER doctors aren't their's, they are contracted and separate entities…read more The ER is typical of them..crowded, you get lost in the queue and quality of care is hit or miss. When my Dr went in for an emergency, complicated back problems, top notch (thank goodness) and was admitted to Barrows for surgery with the neurosurgeon highly rated and a concerned doctor giving my daughter a chance...and what an excellent doctor! Still a better hospital than any Banner so I'd recommend them out of that alone, but their rating is in the toilet concerning me.

Don't love this hospital. The nurses we have encountered were amazing.... All of them! Not a single…read morecomplaint. All were attentive and helpful when in need. Nurses aside, the rest of the staff has question marks. Let's start with the gestapo ICE wannabes sitting in the emergency room that ask you what you are doing there and then tell you to go stand in line. They cannot hear a thing behind that stupid glass. Just cover your face like your heroes and get rid of the glass. The doctors all seem concerned on what happened on a test 5 years ago so much more so than a current test result. The high blood pressure from 5 years ago has already been addressed... as you can tell by the current readings. As a visitor, one day I walk in freely and go where I want, no questions asked. The next day a dude runs me down like he's a free safety to tell me he has to check me in and give me a designer paper bracelet to wear. If the free safety is correct, the day 1 staff should be fired for dereliction of duty. Why is it not possible to assume that anybody not in a hospital gown is a visitor? Why is the bracelet necessary? Somebody got paid to come up with this idea.

Great service they have help me when I was sick . I want to thank the nurses for helping meread more

I recently had an emergency and my adult daughter took me there ended being admitted from 4/28…read morethroughout Sunday. I ended up with a male nurse during the day. He was terrible. He would play around with other staff members and was on the phone with his wife. Gossip about patients. He did so right out my room door stating he didn't want to enter my room. I was purposely last on his list. My morning medications were late. It was an hour and a half before he came to me. He was training a young lady who was in school to be a nurse. Mind you this is my 2nd day there. I reported him and the charge nurse spoke with him outside near my door. He spoke of untruths about me, saying I kept interrupting him. I asked for help. He was sitting outside my door not working on the computer just gossiping and flirting with other staff members. I am hearing all of this. I heard speak terribly about his cna, telling others she was coming on to him while he was outside my door to his wife. The charge nurse told him when I try to ask him something and the timing is good for him to excuse himself and tell me he must use the bathroom. Then they switched ky rooms down to the second floor. This was my 3rd time at banner and each time gets worse. In my own personal opinion, if you are hired for a job then do your job. If you don't have time right then say so. Yet, if you are not on a break and not helping another patient or staff member then you need to do your job. You should NEVER SPEAK ILL OF PATIENTS OUTSIDE THEIR DOOR. I had 6 kids and as my grandmother would say is I can hear a pin drop. Never again Banner never again. I am even gonna switch my cardiologist from banner to another doctor outside of banner. Your staff is horrible. They are luke children and work is where they come to play. The day nurse who was male was horrible not realizing his voice carries and even a whisper can be heard. My hospital out west is Abrazo West.

I had to go to the ER last night for a heath issue. I have been in many ER's over the years, this…read moreone was the CLEANEST ER I have ever been in. As I rested in my bed, I watched two staff literally wipe every nook and cranny from floor to ceiling with cleaning products. They were sooooooo incredibly thorough! Nursing staff was top notch, and listened to my concerns, addressed medical needs and took great care of me! Every single staff member I encountered was friendly, professional and super clean! I would give 6 stars if I could! I will be going hedor my urgent care needs!