I want to thank everyone for the great job from admitting my wife in her critical moment the…read moreemergency room staff being fast and on their toes monitoring every beat of her heart the icu staff taking care of her watching her vitals THANK YOU FROM THE BOTTOM OF MY HEART

If I could give zero stars to my ER experience that would be more than generous. This nonsense of…read moreleaving patients on a cart in a busy hallway is so demeaning! The only nurse who deserves a 5 star rating is Donna on day shift. She genuinely cares.

My daughter has the flu. We went to the ER lastnight. I…read morecan't begin to tell you how grateful and thankful we were to have the best RN Jason. He is a supervisor and lastnight was his night off. He came in to help his fellow employees. He is a man of excellence. He is attentive , never waited for any of our requests. He explained everything to us. He would come in and out of the room to make sure she was OK and to give us updates. He answered all our questions and put her at ease. He educated us about xrays, the flu, what to expect next, the amount of Tylenol and ibrofuren to take once home. He even took the time to make sure my daughter had a note for work. Thanks to Jason we had a wonderful experience. This is the only place we will go when ER services are needed.

Top notch care. Very caring. Quick to be seen. Very thoughtful…read more *************************************

Been here twice and both experiences have been pleasant despite being at the ER…read more It's close by, they get you in quickly. The staff I interacted with were all very kind, and made me feel very comfortable and taken care of.

Nobody wants to go to the ER but my husband experienced so much pain just before midnight that we…read moreopted to get it looked at right away. Dr. Wilson is a very kind, and compassionate Doctor with a great deal of experience. My husband was quickly taken for a CT and diagnosed at treated as rapidly as possible. The nursing staff was excellent as well. Kind and accommodating and even gave me a warm blanket while I waited. The facility appeared to be clean and kept up.

Amazing, caring, attentive, and kind. I was very happy with my care here! From check in to check…read moreout, everything was smooth and painless. It felt like everyone on staff genuinely care. My husband was also guided well and greeted by name, which helped him feel welcomed. Exceptional facility

Excellent orthopedic hospital; Dr Berghoff was amazing, food was great, nursing & PT staff also…read moreawesome. If you need their services, they are the best in the East side of Phoenix. Easily accessible from the 202 in Mesa.

The cardiac ICU nurses are incredible!! My dad had major complications with his triple bypass and…read morethe nurses that took care of him not only kept him alive but also comforted us, the family, in a very traumatic situation. Everyone was attentive, knowledgeable, and you can tell they are genuinely good people on and off the clock. My dad's surgeon Dr. Pan and NP Brooke are amazing people with incredible bedside manner, communication, and are obviously extremely skilled clinicians. I know without a shadow of a doubt that my dad would not be alive if it weren't for the amazing cardiac staff at abrazo arrowhead.

My friend broke her hip last Thursday. Came in by ambulance. Had surgery the next day. She was told…read moreby her doctor she needed to get up and moving immediately. However, there wasn't anyone around all day Saturday or Sunday to help so she laid in her bed all weekend. She had to use the restroom several times & had to wait over 20 minutes for help. Today same story but had an "accident" in her bed at 9:30 am. It is now 5:15 & no one has been in to clean her bed! Was told at 11:30 today she was being moved to rehab facility today. Still no word from anyone. Anytime we ask what's going on, they say "we're working on it..." Disgusting place.

BEWARE of this location. They seem to follow no ethic or moral code, they're money scoundrels that…read moretake advantage of people needing this critical service I went here after a car accident. I explained to them that unfortunately I was uninsured and unemployed, but I was wondering if they could provide treatment because I had severe pain all over my body after being in a 3 vehicle collision just an hour ago. The receptionist said yes, and they led us to the back. After they took my vitals, I was informed that I would need to pay a $600 deposit before leaving and I would be billed the rest. I explained that I didnt have $600, which is why I had explained my situation upon arrival. They told me I would be charged the $600 regardless of whether I stayed or not because they were already providing the service (taking my vitals), so that I might as well stay. I was made to feel like I had no choice to I started calling relatives to ask if I could possibly borrow the money. I was advised to leave and decline services, so I politely informed them I wanted to leave and they could bill me the $600 later but I didn't want to stay. On my way out I overheard the receptionist tell the nurse that she HAD told me about the $600 upfront cost, so I turned around and corrected her. I reminded her she, in fact, had not. Why would I accept a service I knew I couldn't afford ? She then snapped back and me and basically recanted her earlier claim to the nurse by saying, "We are not LEGALLY OBLIGATED to inform you of any costs, only to provide you care." I told her it wasn't fair to disclose to patients that there is an upfront cost until AFTER it's too late to deny the charge. They deliberately waited until they took my vitals to inform me of upfront cost. She insisted that she did nothing wrong as she was following the law, and I walked out. Please don't go to this location. Do not trust people like this with your health. Taking advantage of people needing this critical service is a disgrace. Beware

Wouldn't recommend this nasty place to anyone. I was waiting there for about 2 hours. They didn't…read morecare about the patients. I was about to die I was cold and fever I asked for a blanket from a nurse. She said ok and she never showed up with a blanket. I ended it up to leave the emergency room and I went to different locations. Please don't waste your time here

Professional,personal, patient and kind. Complications from…read morechemo and radiation Made breathing adequately really difficult. I was scared No time was wasted starting treatments that led to steady improvement. Probably most important- Everyone was super supportive and encouraging Scott S

I brought the client I care for to the ER and we were seen fairly quickly, which I appreciated…read more Unfortunately, several aspects of the care were concerning. The RN assigned to us was somewhat polite, but when we asked for water for the patient, we were told we could get it ourselves rather than being assisted. I also did not observe the IV port being sanitized before medication was administered, and a green disinfecting cap was not placed on the IV afterward. In addition, the pads the patient was lying on had visible blood on them and were not changed. I ended up removing the soiled pad from underneath her myself. These are basic cleanliness and sanitation practices that are important in a hospital setting. The experience left me feeling like I had to closely watch the care being provided to make sure things were being done properly. I hope hospital leadership or patient relations reviews this feedback and reinforces proper care standards for future patients.

Day 11 of our Dignity St. Joseph's 2026 Tour. There are five St. Joseph's review pages for 350 and…read more500 W Thomas Road. I have to sort out where to comment. Many of the 1 ratings on this page pertain to billing, Emergency Room experiences, and feelings of mistreatment. Our family member, several weeks ago, felt the imaging staff had no respect for her fragile body and curved spine. They knew what they needed to do, they had a long, busy, full night. The patient was a technical task needing solving. Some years ago, a doctor gave me his opinion from, as he said, "The view from 30,000 feet. " The view here from 30,000 feet is "Medical City". I do not know how many thousands of people "live" in this city from Janitors to food prep, nursing, brain surgeons and administrators. It is a complex place dealing with every aspect of human bodies, birth to preservation, and who is going to pay for these services and how. January, 2026 we learned, at a physical therapy center, the insurer of our family member withdrew Medicare Advantage coverage from them December 31, 2025. We scrambled. Elderly, on Medicare, we fell back on standard Medicare, but paid out of pocket for awhile. My heart goes out to people crushed between low pay and less than stellar medical insurance, and the medical institutions treating them, no matter the circumstances. We do not know what this hospitalization will ultimately cost our family. Care of our family member has been deep and wide. I think of thecduffering of my ancestors from falls, infections and the many diseases I get vaxed for. It is miraculous age. I see medications delivered at millionths of grams keeping a body functioning and relatively oit of pain. I am amazed. I see the teams assembled to work these medical miracles and I am amazed.

Emergency medical procedure at St Joe's medical Center. I arrived and Patient admitting could not…read morefind my appointment for a while. I was nervous. The orders were just submitted which caused the confusion. My admission person was patient and helpful for setting it all up. Camryn was amazingly helpful. She was patient and kind in helping me with the admitting process. Props to all who supported my procedure and recovery: Zeny and Mary Lou on the Telemetry Observation team, Dr. Savio Reddymasu for the surgery and clear explanations, Julio from Transport, Dr. Bliss, Misty and Marina who stayed with me at recovery until they had a room open, Morgan and Pam at Recovery. My anesthesiologist, nurse James and Danielle in Prep. Paige was my admission nurse online. Brandon and Selina, my final nurse and Jenna, my oone discharge nurse , Dr. Chandra, my discharge Gastroenterologist....thank you for everyone for modeling kindness, compassion, inclusion and collaboration. I am doing well. If you need a gastroenterologist, I highly recommend Dr. Reddymasu who took the time at 10 pm to visit me. He was candid and kind as he briefed me on the procedure. I am looking forward to being discharged and get a bite to eat. Last night I was approved for liquid diet. Jello never tasted so good. I will miss the amazing Hemo-Force massages!

i had the stomach bug and they took good care of me…read more because i could not hold any fluids down so they gave me iv fluids and they explain what i have really well

I went to Banner Estrella Medical Center's ER for severe pain and ended up needing emergency…read moregallbladder surgery. Not exactly how you want your day to go, but honestly the staff made a really stressful situation so much easier. Everyone was super prompt, professional, and kind from the moment I arrived. I was in way too much pain to remember most names, but my nurse after surgery, Elijah, truly stood out -- he was incredibly patient, compassionate, and made sure I was comfortable and taken care of. Overall, it was a really good experience despite the circumstances, and I'm very grateful for the care I received. Huge thanks to the whole team.

I had to go to the ER last night for a heath issue. I have been in many ER's over the years, this…read moreone was the CLEANEST ER I have ever been in. As I rested in my bed, I watched two staff literally wipe every nook and cranny from floor to ceiling with cleaning products. They were sooooooo incredibly thorough! Nursing staff was top notch, and listened to my concerns, addressed medical needs and took great care of me! Every single staff member I encountered was friendly, professional and super clean! I would give 6 stars if I could! I will be going hedor my urgent care needs!