I absolutely love my lashes! It saves me so much time getting ready in the mornings. I've had mine for about six months and could say nothing but great things about them. I think people that have been losing lashes quickly aren't taking care of them properly I've rnot experienced that at all. Definitely give them a call. read more

I've been going consistently to Deka Lash for 6 months now. I've been very satisfied. I see some reviews with complaints about lashes falling off, but they are very up front with how to take care of them and what to avoid. So, being an instruction follower I have had zero problems. I've also seen complaints about the subscription. It's very clear that when you want to cancel, you call the number and follow the prompt for "subscriptions" and they help you. You do need to give a 30 day notice and then like magic you are cancelled. It's not hard. I am cancelling my membership only because I don't need lashes every 2 weeks. I can go every 3. But for those needing every 2, it is a great deal and a money saver. read more

Don't even bother. I got lashes two weeks ago. 5 days later, I had exactly 4 lashes left between both eyes. To top it all off, I was dumb enough to buy a membership. The first month was half off, but with the quality that's not even worth it. Their customer service so far hasn't been helpful, and because of their cancellation policy it looks like I'll be charged the full $130 at the end of the month. The manager called me 6 days after I requested a call. I was irate at the time it's taken to resolve and the little resolution they've offered. I never raised my voice or said anything inappropriate. She offered me a free new set to start over with, but apparently didn't like my complaints because I called to schedule an appointment (if I'm stuck with the membership, what else can I do?), I showed up today for my appointment and was told that the owners would not allow me back. If that's the case, I'm still waiting on my refund. This place is the absolute worst read more

I love this location because I found a great lash artist named Melinda. She was always great with my lashes and if I didn't move away from Louisville I would still be going! She always filled my lashes as I wanted and never disappointed. She took good care of my lashes. read more

Deka Lash - Eyelash Service Near Me - Louisville, Kentucky

I've always been curious about eyelash extensions so I decided to give Deka Lash a try since their prices were reasonable. I scheduled an appointment for a classic set and an eyebrow tint online for a Sunday. I'm on the search for a new career opportunity and thought giving eyelash extensions would give me a nice confidence boost. The owner called me the Friday before my appointment and let me know they were doing a class in the salon the day of my appointment and if I could come in Monday they would give me a complimentary lash set and eyebrow tint. Of course I obliged, and was happy to do so! The day of my appointment I arrived 15-30 mins prior to my appointment. Then, I get a text asking to push it back another 30 mins. NBD, I'm happy to be getting these services done for free. Later, I arrived when asked and was greeted and checked in and sent to my brow tech. Everyone was friendly enough and the experience wasn't terrible, but it wasn't particularly wonderful either. When checking out, I was charged for my brow tint, which I was told would be complimentary. I didn't say anything because there was a TV crew there filming a commercial spot, and I was more than willing to pay for my service. I'm just disappointed in a promise that was broken. I didn't feel like I could speak up in that moment without sounding entitled. My services were done on a late Monday afternoon and it is now Friday evening and I would say I have about 20% extensions left. Keep in mind, I followed protocol in taking care of these lashes. Never again will I get lash extensions, nor will I visit this salon. I felt like a huge inconvenience. read more

Deka Lash - Classic set of extensions with a brow tint - Eyelash Service Near Me - Louisville, Kentucky

So I finally tried Deka Lash...and I love it!! I have had my eyes on this place ever since it opened in Westport Village. I have gotten eyelash extensions all over the city of Louisville, and was curious to see if this would be my new regular since it is so close to home. What I really, really love about Deka Lash is how quick you can get in. This factor is what has driven me out of a couple places I use to frequent, because it is so difficult when I have to wait 2-3 weeks to get an appointment just because of my work schedule. With Deka, you can make appointments on their website, and they usually have next day appointments and are pretty open on the weekends. The studio is really nice. Some of the tables are out in the open, which isn't really my preference, however my appointment was in a private room in the back, which was nice for a 2 hour appointment. They have other tables though that are a bit more private as well. My lash artist, Rayna, was very nice and did a great job giving me the lashes that I wanted. The tables that they have are so comfortable and they even give you blankets! Their pricing is also very reasonable too - some places in town have sky high rates that are ridiculous...don't fall for it. I got the volume full set, which is $169 for the first appointment and around $60-$70 for fill ins. They have memberships, but I haven't decided if it's worth it yet, because I have never needed to get fill ins within 2 weeks. But I guess that just depends on the person. This is a great place to get extensions. I think they offer other services as well, so Deka is definitely worth checking out! read more

Nice salon and workers, but the lashes are terrible. Cheap looking and barely stay on a week. I used to get lashes done by a local boutique before they stopped doing them - no comparison to the product they offered. Don't waste a dollar on Deka. read more

I engaged in a monthly lash contract with deka lash in Louisville, KY. In December 2020, I was having problems with my allergies and the lashes. I decided to cancel my membership. The membership agreement requires a 30 day notice. Therefore, I contacted deka lash in writing about my request to stop my membership in 30 days. I was informed that I needed to contact my local store. That afternoon, I attended my regularly scheduled lash appointment which was with the local store manager (A Cross). When I arrived, Cross said that she saw my request for cancellation and we discussed the allergy problems I had been experiencing. After my appointment was complete, Cross and I scheduled out my subsequent appointments while discussing that these (2) visits would be my last. According to the membership requirements, January 2021 was my last membership month. However, my membership was not cancelled and I was charged in February 2021. When I called to obtain a refund, I was told that I would not be refunded. I was told that I did not follow the requirement for cancelling my membership because I did not call the local salon. I informed them that I met the requirement for cancellation by providing a written request and by discussing said request, in person, with the local manager (Cross). The membership contract stipulates contact with the salon for membership cancellation. I met the requirement by providing 2 forms of communication regarding cancellation. Additionally, the local salon manager (Cross) did not, at any point during our conversation on the day of the cancellation nor during any of the following appointments leading up to the last visit, inform me of additional steps needed. When I contacted the salon to receive a refund and to stop subsequent debits from my credit card, I was told that no refund would be issued for Feb 2021 because I did not call the local salon. I then asked, in writing, for the salon owner to contact me and it has been crickets. I have filed a complaint with the BBB and intend to pursue the matter further. read more

Don't even bother. I got lashes two weeks ago. 5 days later, I had exactly 4 lashes left between both eyes. To top it all off, I was dumb enough to buy a membership. The first month was half off, but with the quality that's not even worth it. Their customer service so far hasn't been helpful, and because of their cancellation policy it looks like I'll be charged the full $130 at the end of the month. The manager called me 6 days after I requested a call. I was irate at the time it's taken to resolve and the little resolution they've offered. I never raised my voice or said anything inappropriate. She offered me a free new set to start over with, but apparently didn't like my complaints because I called to schedule an appointment (if I'm stuck with the membership, what else can I do?), I showed up today for my appointment and was told that the owners would not allow me back. If that's the case, I'm still waiting on my refund. This place is the absolute worst. read more

I am very unsatisfied with my lashes from Deka Lash. After 5 days 75% of the lashes are gone. This has happened twice now. I also am not happy with the length, they are too short! I was told they weren't allowed to go any longer. I signed up for a membership after my 1st visit and am told I have to be charged for next months membership because of a 30 day notice. That would mean I have to return to get my lashes done 3 more times to use up visits I would have paid for. Ridiculous since I am a new customer and not satisfied. I will also be placing a complaint with The Better Business Bureau. The BBB has given this company an F! I wish I had never gone there. Now I see all the bad reviews and rating from the BBB. I do have pictures that I will add to this post. Sent from my iPad read more

I got the lashes on Saturday and had them removed Monday morning. Not at all what I was expecting. I got lashes for an upcoming trip and they weren't even noticeable. When I went to have them removed I was told there was a no refund policy. I ended up paying $150 in total to wear two little hairs on my lash for 1 full day. Mind you, I asked for the Ardell wispies look. I had to pay an additional $30 to have them removed so I could wear strip lashes instead on my beach trip. Never again. read more

Deka Lash - $120 and not noticeable at all. - Eyelash Service Near Me - Louisville, Kentucky

I saw Bailey at Deka Lash today! I got a lash lift, not extensions, so my natural lashes look awesome! It was comfortable and my results are great! Bailey was really friendly and made my experience great! read more

Deka Lash - Before and after lash lift - Eyelash Service Near Me - Louisville, Kentucky

Going home without documentation from a lash lift gone bad. Eyes dilated and red --full of permanent solution-- and the manager is unavailable. Owner won't provide documentation so he's calling the police to make me leave. A first for me. read more

Patrishe is AMAZING. I really look forward to my fill ins with her! She's very professional, yet easy to talk to. I always fall asleep while getting my lashes filled, thanks to the comfy chairs and warm blankets they provide! The confidence boost I get from having my lashes done is so worth the price! Thank you Patrishe for your amazing work! read more

Molly did a TREMENDOUS job on my lashes. She took great care of me and my lashes turned out great. This is my new lash spot!

Great expereience at Deka Lash. Love my full set of lashes received. It was quick, clean, and professional. I will be signing up for a membership! read more

I loved everything about my experience here. The bed was comfy, I was given a warm blanket, the facility was beautiful and clean. Best of all my lashes look amazing. Kylie did a great job. I've been getting eyelash extensions for about a year and this was the first time it hasn't hurt during or after. I'm not sure what they do differently but I'm so pleased with everything. If you are interested in lash extensions you should use Dekalash for sure! read more

Deka Lash - Eyelash Service Near Me - Louisville, Kentucky

I love my lash extensions! I got my first set off of a Groupon and have gotten 3 refills so far. Each time I have made it to two weeks. I'm obsessed! I love Rachel and she always does a fantastic job! read more

Deka Lash - No makeup! - Eyelash Service Near Me - Louisville, Kentucky

This location retained my debit card information without my permission and made unauthorized charges on it. The owner would only agree to refund my $20, and the $70 I spent on a gift card in anticipation of future service, after I agreed to remove negative comments stating that the charges were "fraudulent" as, to him, that read as "theft" and it reflected poorly on his business. I changed the word "fraudulent" to "unauthorized" in this edit because line 5 of their consent form states : "All same day and no-show cancellations fees will be automatically charged to my method of payment on file." I NEVER authorized them to keep my DEBIT card information on file. I only authorized them to keep my CREDIT card information on file. I put a CREDIT CARD on file, as their contract requires it to make an initial appointment, but when I made an in-store purchase with my DEBIT card during my first appointment, they captured my DEBIT card information from that transaction and retained it without my permission. Then, when they attempted to charge a $20 cancellation fee to my CREDIT card for an appointment I had to miss, and my CREDIT card was declined, they arbitrarily decided to use my captured DEBIT card information. The owner never apologized to me and was, in my opinion, rude to the point of speaking over top of me on the phone when I tried to explain why I was dissatisfied with their service. I actually had to ask if it was my turn to talk at one point during the conversation! Even though I was happy with the product and was looking forward to a second service (which was pre-paid by my gift card) , I would NEVER return to this location because I don't like how this owner runs his business. My one-star rating reflects my opinion on the way the business is run and their debit card information capture practices and not the product or the service of the stylist. My advice to anyone patronizing this business would be: "Use cash for in-store purchases!" read more

Rachel is amazing!! I love my lashes every time. She does such a wonderful job. I am addicted:)

Would give zero stars if possible. I cannot stress enough, so not waste your money here- and oh is it a waste. Low quality service with even lower quality customer service. Go support a local lash artist and you'll get your money's worth unlike this chain service that just doesn't meet the standard. read more

Let me start by saying this review is not about the quality of the lash treatment. I was extremely happy with the result of my eyelash extensions. However, this has to do with the experience I had involving the owners and employees. Due to financial circumstances, I could no longer continue having my extensions filled in, so I booked a removal session for Sunday at 3, and an eyelash lift for Tuesday at 6. The owner called me Friday night asking if I would be willing to move my appointment to 230 or 330 on Sunday so they could fit another client in. I agreed to move it, even though it required me to shift my schedule a little bit. Fast forward to Tuesday morning. My husband had surgery the past Tuesday. I figured that he would be more then okay for me to get my lash lift on Tuesday after surgery. However, he caught something in the hospital and on Tuesday morning he had a horrible fever, chills and couldn't talk or swallow due to a sore throat. I was also feeling a little under the weather with a fever. I called Deka to explain the situation and see if I could move the appointment and waive the fee; when I called I was on the way to taking my husband to the ER. They said there was no way they could waive the fee and I either had to come in or pay. I tried contacting the owner to explain the situation, but he never called me back. I ended up having to pay the fee because I couldn't leave my husband alone that night. I was shocked at the lack of sympathy and flexibility. I was planning on being a customer of Deka for years and had already recommended several of my friends. I will never be back and will no longer recommend anyone to come here. read more

Extensions falling off after the 24 hours. Lash Artist not following what they said and giving different information.

Refused to cancel my account and hung up (Kristen) when told my account needed to be frozen because of quarantine... now I want nothing to do with them.. they refused to cancel and insist they're taking 100 from my account tomorrow. As a teacher who is laid off without pay currently I am struggling to get food or my child and they are taking money I do not have. This is a time of national emergency and they are more Concerned with taking funds from middle class families than showing compassion for customers during this time: this is a sick way to conduct business.. I hope you do not survive this recession... I'll take my business elsewhere with people who are about their customers.. not hang up then managers who don't apologize for their behavior and condone it. read more

Got the express lashes from Rachel and very happy with the results! Only took an hour of time and made my lashes much fuller, definitely would recommend! read more

Clean and modern studio. Extremely friendly and kind staff with a lot of knowledge. I had the wrong size of lash extensions already on. The lash tech explained why that was not good and put the correct size on! I love the membership which will save me a ton of money! read more

Great place! Loved my girl Patrishe and the place is very very nice. It's my first time ever getting lashes and I highly recommend!

Let me start by saying I originally heard of this lash studio due to the free lash set, unfortunately because of my hospital work schedule I was unable to get in to be a lash model for them. However, $80 for a set of lashes is cheap! I scheduled it for Friday since I would be off around 3pm and boy am I glad. The salon is very clean and had a pleasant scent which was unexpected since I expected to be able to smell the adhesive they use. I was greeted promptly and confirmed my appointment with Bailey. Once Bailey had finished her previous appointment and sanitized her work station she brought me back to a curvy seat and had me lay down and also provided cushions for the most comfortable position. It was chilly in there which she explained was to eliminate any humidity that could alter the effectiveness of the adhesive. They provide these luxuriously soft blankets to keep you warm. Throughout the entire process she explained what she was doing, what to do and what not to do, and held comfortable conversations. She showed me different styles of lash looks and recommended one for me based on my natural lash style. I agreed with her recommendation and am SO glad I did. I am 100% happy with them and plan to get them refilled regularly this is one less thing I have to worry about for my early morning routine prior to work at the hospital and even better NO RACCOON EYES after a particularly busy shift read more

Deka Lash - From short thin lashes to happy lashes - Eyelash Service Near Me - Louisville, Kentucky

I have been to Deka Lash twice now and been very pleased. The studio is clean with comfortable seating, and both experiences there have been good. The lady applying my lashes was informative. We went on vacation after my first set of extensions and it was wonderful to not pack eye makeup. I typically wear eyeliner and mascara, but with the extensions I do not need either one. Definitely a time-saver. My lashes have stayed on well. I would recommend Deka Lash! read more

Terrible first experience! All my lashes fell off first night(no I didn't shower). They can "only go an inch longer than your lashes"...mine were so short that it looked like I had none on. Although If you ask for longer there's an extra charge. I wear lashes all the time and never heard of this. I GOT NO COMPLIMENTS ON THEM mostly because they were basic. They had me put a card on file to come back and have them fixed(no charge) however they will pressure you to make another appointment DONT DO IT. If you forget they charge you the full amount and you can't reschedule. I tried to reach out to the owner and he completely ignored me and the company. Very unprofessional! However the manager Rayna, is amazing but I wish she did them in another facility. I only went here because my lash person was out of town, they had decent reviews, and a Groupon. The facility is nice but I WILL NEVER GO HERE AGAIN! read more

PLEASE PLEASE DO NOT go to this place. My daughter had her lashes done there. They started to fall out the NEXT DAY. I called and got a "fix" appt, which keep in mind you only have 3 days to do. THANKSGIVING was one of these days and it counted as one of her 3 days. THEY WEREN'T EVEN OPEN. My daughter got sick on her appt day. They said to BRING HER IN anyway- sick & during a pandemic! I decided it was not a good idea. She canceled my appt & told me that I would now have to PAY for a refill. WHAT??! My daughter who is 17 paid for this, using her hard earned money. She is out $120! in addition, this company DOES NOT care about spreading diseases or the health of their customers or their employees! There are lots of good reputable lash salons. THIS IS NOT ONE OF THEM!! Check their FB book page. Others have been scammed! read more

Kaitlyn was so friendly & informative. She made me feel very comfortable in a new situation. The store (salon?) was beautiful & clean. Not to mention, I love my lashes. I've already booked my fill in with Kaitlyn! read more

I have been a Deka MEMBER for several months. Today was my scheduled fill-in, which the manager scheduled for me 2 weeks ago. My lash apt ends and the girl who did my lashes says "I'm sorry you do not have a member credit until the 15th, you'll need to pay out of pocket today. So, now I'll have a credit in credit 3 days that will Not get used because they scheduled my apt a few days to early. This is terrible customer service and the manager who scheduled my apt did nothing to assist in the situation she caused. I'll be going elsewhere to get my lashes and you should too. read more

I chose to try them out as a co worker goes there and the booking was easy. Nope, won't be going back. After being in the chair for around 30 mins I am told They would need to do a full removal and new set as I had some on. This is due to the rules they follow around length and want they consistent safe for the lash. I get they have policies but this information should have been disclosed a head of time that they would need to do an assessment as I was a "non-member". Waste of my time and in my option a ploy for them to make more money off of a removal and new set fee instead of a normal fill. read more

I wish I could give 0 stars. If you are at all concerned about Covid and businesses that take the health and safety of their customers seriously, do not go here. I had a membership and put a pause on it due to Delta surging. The only time I have seen masks worn in there is when there was a state mandate. The lash artists are right up next to your face to where you can feel their breath. If you wear a mask, they will pull it down off your nose a couple of times so they can do what they need to do, all while breathing without a mask right on your face. My membership pause ended and I didn't know. My card was charged several times before I caught on (obviously that is my bad). I decided to just cancel my membership due to the lack of a mask policy and with Omicron beginning to surge. I was informed that I had only 6 months to use the 3/4 months that I have paid for before it expires. What kind of policy is that? I canceled because I do not feel safe. I didn't expect to get a refund, but the time limit to use MY MONEY is absurd. This company does not care about their customers. All they want is your money in a time when so many families are struggling. To put a time limit to use the money that you have already paid is a horrible practice. Get it together Deka. read more

I initially tried Deka from a Groupon. It took several appointments with different lash artist before finding one that did a great job & wasn't inconvenienced by showing up for scheduled appointments. I was a satisfied loyal customer at Westport village location for almost a year. I was shocked to find out my lash artist left when showing up for my scheduled appointment. No one bothered to call. As there were several new faces, I decided to reschedule. I tried several of the new artist in hopes of continuing my membership. Unfortunately, each appointment was a disappointment. When the lash artist acts inconvenienced to do the service it makes what should be a relaxing hour pretty uncomfortable. Additionally, there was only one girl who acted like she wanted to be there & did an acceptable job. It seemed that other customers must have felt the same way as this girl was always booked. The others were a complete waste of time. When I called to express how unsatisfied I was, the response was pretty defensive & argumentative. Apparently, they can't offer refunds only a free appointment to "fix" it. I did get a call from the manager about switching the fix appointment as there were scheduling issues. I finally gave up & cancelled my membership without using benefits I already had paid for. It wasn't worth my time & my eyelashes appeared to be falling out now too. Unsure if it was a coincidence or not but after 8 plus months of no problems to suddenly experience this seems unusual. Sadly , I really miss my lashes! read more

I went in on the 16th or 17th of may. It was for a refill. Prior to this I had irritated eyes. I spoke to the owner about this. I wasn't sure if I should have the fill but new I had to go or get charged for a cancelation. She said she would have the girl look carefully at my lashes. She said she didn't see anything wrong. I went ahead and had the fill. The following day my eyes became swollen and blistered. After I developed an allergy, I contacted this salon. I already had 2 benefits, I told them I wanted to cancel my membership. That was on the 21st of May. I asked them to refund my payment, which was paid the day before. I was told by Sara, she would speak to the owners and get back to me that day. Needless to say I did not hear from her for several days. When I did, she said they would not refund my payment. It seems to me they only care about the money. Now I have 4 benefits and can not use them. That's over $330.00. I deffinately do not recommend this salon. They are greedy and have no concern for their clients. Shame shame shame on you Dekalash on Herr lane. read more

Some of the lash artists smell like cigarettes and act like you are an inconvenience. They do a poor job, leaving you with sparse lashes because they spend a lot of their time texting while your eyes are closed. read more

I was really not impressed by this place. I decided to try them out because a girl from my work has mentioned a free set of lashes... I have always liked eyelash extensions because I personally always wear fake eyelashes when getting ready. I made an appointment and the girl who did my lashes was very nice and made my 2 hours of sitting there more comfortable. After the 2 hours of sitting there was up I was pleased with my lashes... I personally prefer a set that has a lot more thickness and fullness to it but the lashes looked really natural and pretty plus they we're free all I paid for was the tip so I wasn't complaining. I did think it was weird though when it came Time to checkout because they tried to schedule my fill in a week and a half from the date I got them done... they said they where supposed to last 2-3 weeks so that seemed odd to me. I ended up buying the makeup remover pads as well as the swabs making my total experience 60 ish dollars. That was all fine until I got home. I didn't put water in my lashes for 24 hours like they said... I did everything they told me. My lashes lasted no longer than 4 days. By that time they were all gone. I ended up cancelling my refill appointment because it wasn't even worth me sitting for another hour to get them redone. I had 3 other friends get their lashes done as well and theirs also did not last more than a week and they cancelled their appointments. I even had a friend who bought a membership and ended up getting a refund. I would never spend 180 dollars on these lashes. I don't know if mine didn't last because the person who did mine didn't do them correctly or if it was just how they are. I also think it may be because I got the free service but who knows. read more

Deka Lash is the perfect place to get your lashes done. It was relaxing and a chic environment. Adrayna did my lashes and she listened to exactly what I wanted and they ended up being pure perfection. They lasted for weeks without any of them coming off. I loved it and will 100% be back to get them done again. read more