After having 2 other electricians(?) try and fix a problem with outside flood lights and neither…read morecorrecting the issue, but charging me anyway, I called AC. The diagnostic charge was explained to me and I set up an appointment. The man got here on time and was polite, knowledgeable, thorough, and checked things I didn't know COULD be checked! When he left the problem was fixed---of course --we had a storm that night and it proved us wrong. Back again and this time he must have gotten things sealed because after 6 weeks, and many storms, the problem is corrected. I will go with AC for my electric needs from now on!

I am writing to formally document and express my serious concern regarding an interaction I had…read morethis morning with AC Electric owner, Asmint Cruz. Prior to today, my impression of AC Electric had been positive. Since 2021, we have spent approximately $30,000 with AC Electric on work performed at our home. During that time, I previously interacted with Todd Fowler and found him to be professional, respectful, and courteous. Unfortunately, my experience this morning with company ownership was the complete opposite. During our interaction, I was shocked by the level of hostility, disrespect, and unprofessional behavior directed toward me. While I fully understand that stressful situations arise in business, there is simply no excuse for speaking to or treating a long-term customer in the manner I experienced today. The conduct displayed reflected extremely poorly on the company and its leadership. Because the interaction was so inappropriate and unexpected, I documented portions of the situation with photographs and detailed notes immediately afterward. Attached are photographs from the original 2021 installation showing the basement walls at that time with no visible leaking issues present. I am also attaching current photographs from this year showing the condition now. In addition, I have attached exterior photographs from the original 2021 work that clearly show disturbed ground, what appears to be a newly installed pipe, and a shovel present at the work area during the installation period. This is particularly concerning given the statement made to me today that "they did not dig" during the prior work. Based on the visible condition of the ground and surrounding area shown in the 2021 photographs, that statement does not appear consistent with what is documented. I believe businesses are ultimately judged by how leadership conducts itself and how people are treated during ordinary interactions. Based on my experience today, I believe this matter deserves serious internal attention and review.

Mother Nature apparently woke up and chose violence specifically against my garage door. After the…read morewindstorm had its fun, Sean stepped in like the calm, capable hero we all need in chaotic times. ‍ Not only did he replace the entire door, but he also upgraded all the parts at a price that didn't make me question my life choices. The service from SMR was impressively quick and efficient (we're talking under 2 hours... I've spent longer deciding what to watch on Netflix). And just when I thought it couldn't get better...they threw in a free pen. I don't know why, but it felt like the cherry on top of an already stellar experience. Professional, fast, reasonably priced, and unexpectedly generous--10/10 would absolutely recommend!

Sean Rittwage owner was paid in full $21,884 to install 5 garage doors on our newly constructed…read morehome, he installed 3 of the doors still has our other 2 doors. He won't answer our calls, blocked us on social media. He also took $1700 from my elderly in-laws in February to replace their door, he hasn't been seen since. Be aware of his business ethic before hiring him.

As a single mom with kids, knowing we are safe each night is so important to me. Affordable Home…read moreSecurity of Ohio set me up with home security as well as fire and co2 detectors, for far less money monthly, than I spend on cable, cellular or electric. No money down was needed. They came two days later and got all the equipment up and running. The process was so easy, I highly recommend these guys.

Skyler was so efficient. Very knowledgeable. Explained every step of the way. Very respectful to us…read moreand our home. Haven't seen this kind of service in years.

At first I was going to hang up and find another repair because the initial customer service was…read moreabrupt. However they quickly redeem themselves by having an instant availability. The repairman Lenie was very friendly and quickly repaired our garage door. He was in and out without an hour. In the grand scheme of how much the repair could have been it was cheap.

The Genie Garage Door opener I bought and had installed from one of the large home improvement…read morestores stopped working after a couple of years and after 5 calls to the home center and no response I contacted another East Side Garage Door and explained the situation and how the opener was reacting. The guy who answered the phone explained that the control board was bad and that they would not repair it, rather they suggested that I buy an new unit from them for about $600 dollars. Instead I called another more professional garage door repair company and all it took was about 20 minutes of work and they got the door working better then before it stopped. Cost was about $90. I would advise being careful when contacting East Side Garage Door for service; my experience was that rather then scheduling service they tried to upsell me a way too expensive solution to the rather simple problem.