I received an email stating the flowers I ordered would be substituted with cheaper flowers and yet she didn't refund any money, even when directly asked to, on an arrangement priced $218 for my grandmother's funeral. She then did not deliver the arrangement until after the funeral already began; she was late by 22 minutes. When we confronted her about it she said, rudely, "We'll you had plenty of time to cancel," she refused to make any sort of recompense for the flower changes as well as tardiness and then she slammed the funeral home door in our face. read more

I was charged $95.00 and the person I sent flowers to received NOTHING! I want my money back. I am livid-no answer on the phone, no response online-stay FAR FAR AWAY read more

I had an arrangement delivered to a funeral in Munford and my daughter sent me a picture of it and it was pathetic. I paid $117:97 for 5 white roses and 2 stems of half dead Lily's. It was embarrassing and when I sent them an email they didn't even have the courtesy to respond. Horrible! read more

Please be aware and avoid giving business to Dee of Dee's Flower's & gifts. I had the very unfortunate experience of dealing with her today and I am completely shocked by her total disregard for professional conduct and decent behavior, much less customer service. I ordered a beautiful, full flower arrangement for my friend through to cheer her up before she undergoes surgery. Dee's Flower's & Gifts made the arrangement and delivered it. What Dee's Flowers & Gifts delivered was very small and skimpy, not close to what I purchased, it was about 1/2 the size, and no where near as full and beautiful. I was made aware of this was because my friend sent me a text message with a picture of the arrangement to say thank you. When I saw the picture, I contacted the company (1800flowers, who has a contract with Dee's Flower's & Gifts in the area) to ask why my friend had not received what I had ordered. They apologized and said they would send a replacement of the correct arrangement on Monday. I thought that everything was handled and that was that. Shortly thereafter I received a phone call from my friend, who was distraught because Dee- the owner of Dee's Flower's & Gifts called her and yelled at her and was incredibly rude! Dee told her that what I had chosen for her wasn't very nice and that I used a crappy company (1800flowers?), so she felt bad and sent her something much nicer (what?!). I was absolutely mortified that she called my friend and was so out of line with her, so I apologized profusely. I was trying to brighten her day with a beautiful arrangement, not cause her any distress, that is not what she needs right now. No sooner did I hang up the phone with my friend than did my phone ring and it was Dee herself calling me to give me a piece of her mind. The first thing she said to me in her very southern accent with an angry tone was, "This is Dee of Dee's Flowers & Gifts and I want you to know that I am a Christian minister and....." I told her to never contact my friend again and that I would be reporting her and I hung up. Never in a million years would I have anticipated that someone would behave so poorly and rudely towards the recipient of a flower arrangement. My friend had nothing to do with any of it, and because of what I had written on the flower card, Dee knew that this was involving someone going through an illness, but that didn't stop her horrible behavior to that person. Not only out of line, but not very Christian behavior either. read more