I do not recommend anyone do business with this company. In short, this was the worst, most unprofessional, exhausting experience I have ever had with a company. Communication was beyond poor, and my experience with Marcus was unprofessional and disrespectful. He quoted me four days, which turned into over three weeks. This was due to negligence.
I was looking forward to getting my turbo replaced on my Ford F250. I contacted Deer Park Diesel prior, and from the conversation, they were excited to do the job. I was told by Marcus that I would receive picture updates and phone calls regarding progress. I was pitched an excellent experience. Only for nothing to be done as advertised. I was very excited, as this is something I've wanted to do for a few years. I was quoted around $1600 for labor, around $7000 total, and four days of work. When I dropped my truck off, I thought things were set. After three days, I hadn't heard from the company. I called multiple times with no reply. I found out the day before I was supposed to pick up that the parts were not there, but they had already taken the truck apart. Who in their right mind takes apart a vehicle without the parts in the shop? Once the parts did arrive, not everything was there. Shipping caused further delays. I called and texted multiple times, I received either no reply or a reply minutes before they closed.
The day comes to pick up the truck, three weeks later, and I am told I own an additional $900 for labor. I had already paid in full. At this point, I feel screwed over and taken advantage of. When I expressed my concerns and poor experience, Marcus, with a smirk on his face said, "I did everything I could". No, Marcus, you did not. You should have called me the day I was supposed to drop the truck off and let me know the parts were not there. The team should have checked the parts before attempting to install them. You should have never allowed a vehicle to be taken apart without parts in hand. You should have communicated with me at the bare minimum. I do not have an extra vehicle and was out of a vehicle for three weeks due to negligence. I had to reschedule with a tuning company multiple times, and in the end, told them I had no idea when I would have my truck back. I was never expecting a discount, but being told I own more money felt like a slap in the face. I don't feel confident in the work that they did, they produced nothing but doubts and poor service. I don't want Deer Park Diesel to "talk it through at our next team meeting". I want them to make it right, I want them to correct their obvious negligence. They made multiple mistakes, and they need to take accountability.
Marcus blamed the three-week job on the turbo company and shipping delays. He told me that he didn't have all the right parts and that he couldn't get a hold of the turbo company. I called them myself, I was able to speak to someone right away, why couldn't he? Did he lie to me, because he hadn't tried yet? Before dropping my truck off, I paid for the parts. Why were they not ordered before I dropped off my truck, were you hoping the turbo fairy would drop them off after my truck was taken apart? Why didn't you offer to have my truck put back together when you couldn't get the parts? Why didn't you do anything to make this less of a terrible experience? read more
