Horrible customer service. Extremely rude employee. I took in a varsity jacket to be cleaned and have a sewing repair done on the pocket. When I picked it up, the repair was complete, but the jacket was filthy, obviously had not been cleaned (I had already paid for the services). After going back and forth, they agreed to send the jacket back out at their expense. When I picked the jacket up, it was clean. I thanked the employee, told her it looked great. All she could say to me was that they had to pay extra to have the coat cleaned. I thanked her again, and she told me again that they had to pay extra to have it cleaned. When I got home and took the coat off of the hanger, the inner lining and the leather sleeve of the jacket was ripped apart. I chose to have the sleeve repaired elsewhere, but took the jacket back to show them what had happened. The employee didn't care and actually lied, saying that she repaired the lining of the sleeve the first time that I brought it in (which makes no sense because the sleeve of the jacket wasn't ripped when I brought it in the first time, it was ripped along with the leather when I picked it up). When I explained this to her, she told me to trust her...lol read more