For anyone, like me, who's technical expertise extends about as far as switching a computer on and…read morehoping that it works, places such as these are essential. As Scarborough is still a bit of a rural backwater at the end of the road to nowwhere, if the few small, local PC businesses in town didnt trade, we'd have to go all the way to PC World and the like in York and Hull. On a couple of occasions over the last five years or so, Coywood has proved to be a lifesaver as people grow more and more reliant on their home computers. In addition to selling various kinds of peripherals, Coywood seel complete PC packages and will build a PC to order if required. They also sell reasonably priced refurbished laptops (usually Dell) which come with warranty as standard. Where they excell though, is when you have to turn to them for advice and help on technical matters. They'll take the time to talk you through whats wrong and how they'll fix it and show how to avoid it happening again. On the couple of occasions I've had to use them, they've been very competitively priced, and I;d happily use again without hesitation.

I ordered a power pack for my laptop and paid for next business day delivery. I received someone…read moreelse's order. Fare enough, mistakes happen. I called to notify them of the issue and ask for the correct item to be delivered. They said it would send it out again. As they hadn't met the next business day delivery I paid extra for I told them it was only fair they refund the express delivery fees and I was happy for them to pick up the wrong item. Their attitude from here was appalling. They said they would only refund the delivery fee once I had posted them the item out of my own pocket. I told them I don't go anywhere near a post office so it isn't possible without me taking multiple busses and wasting a lot of time and going way out of my way to get to one. Their response was 'well we wont refund the delivery fees until we get our item from you. Your fees are our security to get the item back. They said refused to pay for a courier to organize the collection of the wrong item they sent me. I was told other customers don't ask for refunds when they don't deliver the right items. When I said this was poor customer service they said I was just being argumentative and was unwilling to help them. They said they would get someone to call me back shortly. Of course this never happened. I called again that afternoon and then the following day before they guy said 'fine, you don't want to help us, I'll refund the extra delivery fees and I guess we'll just take the loss' then hung up. I'll have to see if they actually do refund the fees. I tried to be helpful by letting them know I received the wrong item and would have it ready for them if they would organize collection. I have never had a company tell me to mail their items back to them out of my own pocket because they made a mistake.

Eitex specialise in building and supporting IT network and infrastructures using both on-premise…read moreand cloud solutions for small and medium businesses. They offer a diverse range of consultancy, deployment, Cloud, Office 365, IT Maintenance and IT Support services giving them the ability to fulfill specific tasks or end-to-end solutions by working with or as your IT department.

From the owner: Eitex delivers trusted managed IT support services for small, medium, and large businesses across…read moreWest Yorkshire and throughout the UK. Based in Castleford, we’ve supported organisations for over 25 years with proactive IT solutions that keep systems secure, efficient, and future-ready. We specialise in Microsoft 365, including Teams, Exchange (Email), Microsoft Office, SharePoint, PowerApps, Power BI, and more. As a Tier-1 Microsoft Cloud Solution Provider and Sophos Gold Partner, we help businesses modernise and protect their IT environments with cloud migration, licensing, support, and cybersecurity solutions. Looking to replace your old phone system? We can migrate your business telephony to Microsoft Teams with Business Voice, allowing your staff to work securely from the office, home, or on the go. Whether you need day-to-day IT support, remote working solutions, backup and disaster recovery, Cyber Essentials certification, or strategic IT advice, Eitex is your trusted local partner. All services are backed by our friendly, knowledgeable helpdesk based in West Yorkshire.