Truly exceptional, above and beyond: excellent communication, workmanship, and timeliness. A…read moretotally different dynamic than the typical contractor experience. Derrick helped me navigate a very challenging situation to rebuild the entire back wall of my home and attached deck due to water damage. Scope: New insulation, plywood sheathing, composite siding, soffit, and fascia for back wall. Replaced rim joist, headers, and other structural wood as needed from water damage. Re-installed windows and sliding glass door incorrectly installed by previous contractor. Rebuilt pressure treated wood deck with improved layout. Derrick's attention to detail and pride in his work translated to a solution that addressed all of my goals and helped me understand mistakes made by previous contractors. He spent hours reviewing options and brainstorming with me as more damage was uncovered and the scope had to expand as we went. Overall, could not be happier with my experience and would highly recommend.

Derrick is amazing and the guys that work for him are pros- he is VERY thorough and will actively…read moretry and troubleshoot every possible aspect to make sure you aren't getting unnecessary work done- communication is on point, he will explain everything in detail to you. Pulled out and got our siding fixed, and we thankfully no longer have the pesky leak! Would recommend highly- they know their stuff! Pricing was fair for the time and effort put in!

Non responsive- don't waste your time. Communication is Non Existent. If you're looking to…read more build a new deck, look elsewhere. Workmanship looks good, but the commitment is missing.

The crew here is TOP NOTCH. Frank, the owner, really knows his stuff and takes the time to plan and…read morebuild exactly what you want. We didn't purchase anything the first year we spoke with them, because we couldn't figure out what we wanted given our town's deck restrictions. The next year, we called up Frank and he was just as friendly to continue the conversation. Now, we LOVE the Trex deck they built, and I'd recommend them to close family.

Tim completed 16 things in my house in 8.5 hours, & he was able to fix a ceiling fan light that…read moreother handymen hadn't been able to fix in years. He was kind, professional, & very efficient. His rate is reasonable. He also went to Menards for us to make sure the parts were right. I recommend him to anyone needing a handyman!

The initial communication was excellent, however despite my many messages Tim didn't reply, nor did…read morehe explain that perhaps he was unable to do the job. I was impressed with his effective communication and professionalism.

Had them build us a deck on our new home in Batavia. They started in mid-December and worked…read morethrough the cold of winter finishing in mid-Feb. Brian, Omar and Luis did a great job and I think the only days they weren't out working was when it was below zero. Deck looks great and we had it done in time for the weather to start warming up. The only flaw was the lighting control that Trex provides that was bulky and in the way. After we had an electrician come and put in an outlet under the deck, they came back and moved the plug promptly and for no charge.

I can't recommend Platinum based on the errors on my recent install…read more 1) No seam tape on joists (or sealing of exposed wood holes after nails were removed). No recommendations or ideas presented. Only to say the tape wasn't included in order. Carpenter suggested I should have purchased tape. I said it wasn't offered. 2) cement step was poured at base of new steps because the new steps didn't align with the tear off staircase. Poor job, cement splash on new deck stairs. Design flaw in new stair layout caused base to become issue. Homeowner cleaned but step at base of new steps looks terrible. 3) casement window NOW blocked from fully opening. I have attempted to get Platinum to correct this flaw on design. Old staircase steps and railing did not interfere w window opening. I did not get the customer service I expected after paying $30k for a new deck surface. Btw their model is to collect $ up front print to acceptance. Using contract workers that have limited experience and equipment. Naperville homeowner July 2026

From start to finish the team from Deck Doc provided outstanding service. Open communication and…read morefollow-up. Our project included our western cedar fence and our 20 years old Australian wood table and benches. Dave took the time to research and find the original treatment product recommended for the table and benches! When we witnessed his service team flipping the benches and meticulously sanding and treating the bottoms my wife expressed her complete admiration, "Even I never did the bottoms!" Cleanup was spotless! All 5 stars earned! Thank you! Gerald G.

Deck Doc just finished power washing, sanding and staining my deck, and I am 100% satisfied with…read moretheir work. I scheduled the work around last November, as I wanted my deck to be refinished and looking good for the full 2025 season. The first days with decent weather in late April the deck was washed, and by early May the deck was finished. A crew of 2 worked a full day power washing and bleaching the deck and 2 sections of yard fencing. Every part of the deck was thoroughly cleaned, including areas not normally visible, and all areas of the deck that were surrounded by bushes. Within about a week, as soon as we had a few sunny days and warmer weather, a crew of three worked a full day sanding and staining the deck and fence. The deck floor was power sanded, and all other surfaces were hand sanded, before all sawdust was carefully blown away and stain was applied. Deck Doc did an outstanding job, and I would not hesitate to recommend them. Communications regarding scheduling were excellent, work was done competently and on the days and at the times promised. The area around the deck was left completely clean when work was completed. Thank you for making my deck look like new.