1. Decorative Touch

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    Howell, NJ

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    Decorative Touch

    5.0 (1 review)
    Open • 10:30 am - 5:00 pm

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    8 years ago

    This is an awesome place. The salespeople are very helpful. I highly recommend this store for all your furniture needs.

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    Value City Furniture - Lots of couches to chose from

    Value City Furniture

    2.1(53 reviews)
    5.6 mi
    •$$

    If I could, I would give 0 stars. I bought a whole living room set about a month ago and they asked…read moreme for measurements from the doors to my apartment, I sent that weeks in advance and even spoke with someone yesterday to verify everything. Fast forward to today and the delivery guys were not able to fit it into my apartment. I am livid at how disorganized this company has been with this entire situation, this could have been easily avoided if they would have checked the measurements I sent them weeks ago! I called to ask to speak with a manager and I still am waiting for someone to call me back, so I hope this does not get worse. STAY AWAY FROM THIS FURNITURE STORE!!!

    Buyer beware! Merchandise of poor quality, terrible service, and will not honor warrantees…read more My husband and I bought a black reclining sofa with a matching reclining chair. The person at the store helping us really talked it up and the 5 year warrantee. That put us at ease... that if something happens to the furniture, we call and they repair it. Well, like other reviewers are stating, they don't follow through. But first, let me discuss the horrendous delivery. The guys dropped the sofa off the truck and slid it across our snow-covered lawn. They quickly assembled it in our living room and tried to have us sign off that everything was fine and that we accept it. I asked them to wait while I looked it over. One side was broken and I pointed it out. They tried to fix it but couldn't. I wouldn't sign for it. They took it back. Next delivery was weeks later but everything was in working order. I do however want to point out that they slid the large heavy boxes across the carpeting and created a large wrinkle though. Not too long after the purchase date, both of the items needed to be repaired. We called and were immediately told that we were outside of our warrantee. When we said that we were looking at the paperwork and read off the purchase date, they were like, oh, yeah, I see that now. We explained what needed to be repaired and they said it wasn't covered. We said we were looking at the warrantee and it stated that it was covered. She said that they couldn't repair anything because they don't make our furniture anymore. So even though what we needed repaired was covered and we were within the warrantee's allotted coverage time, they couldn't do anything.

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    Value City Furniture - Couches

    Couches

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    Pretty accessories

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    Value City Furniture

    Value City Furniture

    1.5(8 reviews)
    0.4 mi

    All I wanted was two chairs, instead I got weeks of aggravation, a warranty that is worthless, and…read moresome of the poorest quality furniture I have ever had the disappointment of owning, that is after waiting three weeks for it. Don't even get me started on the delivery process. The employees at Howell are nothing more than thieves and cons with the exception of the door greeters who are nice and probably have no clue the scams their higher ups are running. If you MUST go to this Value City, please be sure to triple check your invoice. They play too many games with sales tax numbers and are worse then car dealers. Sales people are rude and do not have experience with what they are selling or the financing that they offer.

    I thought that I knew what I was getting into. I needed reasonably low-priced stylish furniture…read morethat may last five through ten years, then be discarded. I wasn't expecting hardwood worked, sanded, stained, and polyurethaned to perfection that I could hand down to my children. If I could afford that I would go to one of the local Amish furniture builders that I have used previously. I understood what I was getting was Ikea grade Chinese made furniture essentially crafted out of "manufactured hardwood" also known as sawdust and glue. There's nothing wrong with that, except unlike Ikea there's a bunch of what I would classify used car salesmen that couldn't hack it working there doing everything in their power to separate you from your currency. The only thing I can compare these people to is the used car salesman in the movie True Lies that tries to seduce Arnolds wife. That, that is the level of slimy underhandedness you will be dealing with. Save yourself the heartache, disappointment, and aggravation... Just go to Raymour and Flanigan

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    Value City Furniture
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    Decorative Touch - furniture - Updated October 2026

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