If I could give Metro Stone and Granite 0 stars, I would. Their workmanship is shoddy, their…read morecustomer service dismissive, and they absolutely refuse to stand behind their product. We moved into our new home excited about the quartz countertops and bathroom sink they installed. That excitement quickly turned to frustration when we discovered glue left on the quartz and etching on the bathroom sink. These defects were not visible during the builder's "quality inspection" -- only after we actually moved in, cleaned the surfaces ourselves, and saw them under normal daily use. When we raised these issues, Metro Stone and Granite's response was to shrug it off and blame us, insisting we should have caught it before moving in. To make matters worse, they sent out a technician who didn't even know the difference between granite and quartz, and proceeded to lecture us about how Windex can etch granite -- which is irrelevant, because we don't even have granite. This company does not take accountability, delivers subpar work, and treats customers like they're the problem. Save yourself the headache and go elsewhere. Metro Stone and Granite is unprofessional, careless, and completely unworthy of your trust.

Trey and Metro Stone were great to Work with on the remodel…read moreof my house in Charlotte. The process was Great and everything worked out beautifully . I'm so happy with the final results. Thank you Trey and Metro Stone & Granite for a great enhancement to my home ...

You can stop your search with trying to find a reputable fabricator. Trust me, I have had all of…read morethem in my home from Charlotte, Monroe, and Matthews. Hands down Custom Granite Solutions was the winner by far not only due to price but the fact they could do so much more than just countertops. The initial meeting was to discuss the project and how they would go about it. They offered suggestions of things we had not even considered so we were confident in their abilities from the very beginning. We made our countertop selection from one of the distributors that Custom Granite Solutions uses and waited for our slab to arrive at the warehouse. Elbert suggested that we go look at the slab prior to installation, just to make sure the color was the same as the distributor's sample. Much to our disappointment, the slab was much whiter than I had hoped. I called Elbert and he let me know the issue would be addressed. The next day he called with a satisfactory solution that got our project back on track. He went over and above what we expected to make this right. Each of the individual craftsmen (countertop and tile installers and the plumber) were all amazing. The countertop installer took his time when demoing the old countertop and backsplash. They put down drop cloths to protect our hardwood floors and cleaned up periodically during the process. We requested they try to save our cast iron sink which they were able to do saving us $700. The sink had to be cleaned due to all the adhesive from the previous install which they took to their shop and did. It turned out amazing and looks brand new. During the countertop install, the contractor showed us that the previous installer had not leveled our countertops correctly (due to unlevel floors) which was evident in the unevenness of our previous backsplash. The installer took the time to level all the countertops rather than install them as was previously done. The tile contractor was used to install backsplash that we provided. We were told upfront from Elbert what supplies to get such as the tile grout and caulk. The installer asked us what we paid for the supplies and that we could get them much cheaper from Lowe's or Home Depot which amounted to a $95 savings. We were so thankful that he took the time to ask this question and to explain the difference between sanded and non-sanded to ensure we picked out exactly what we needed for our install. He even offered suggestions as to the grout color by showing us pictures of previous jobs he had done. Just like the countertop installer, he took his time in making sure everything was done to perfection. The plumber was great as well. He made a few suggestions regarding the kitchen faucet such as not installing the cover plate for a slicker look which we love. Lastly, all the contractors cleaned up at the end of their installations. I am a clean freak and only needed to mop when they left. This really helped with our hectic schedules. We are so thankful that each of these contractors treated this project like it was their own home. That says a lot about this company's reputation. Thanks again Custom Granite Solutions our kitchen turned out beautifully. You guys are the best!! Tracie W.

Found these guys online, and the reviews did not lie. Great process and communication. Good price…read moretoo! Highly Recommend !

My sister and I went granite shopping and stopped in here to view the granite and quartz options…read more This staff here were nice and helpful when we arrived. They offered coffee, tea and water and before we entered the area to view the granite they asked us to put on a safety vest. The staff member explained the layout of the warehouse and how to fill out the form with any items interested in. They also had a shelf with samples you could request. This was an enjoyable experience and the selections of granite and quartz were beautiful.

Not sure where this other review came from but I have the opposite to say…read more I have nothing but good things to say about Stone Basyx, Charlotte. Not only do they have a huge selection their employees are above par. Maria in particular was so helpful and always followed up. Definitely would shop here again.

Highly recommend! What a great no frills place to get high quality cabinets and doors. Super…read morefriendly and very easy to work with. Contractor friendly!

Needed a slab door to replace a current frame with sidelights. Found a door here, need a small…read morerepair and the hinges and locks cut. They went out of their way to help, choose, options, etc. Even let me take a current slab they had home to double check the measurements. Finished it in two days and we absolutely love it. Great price, experience and purchase. This is the way things should be handled everywhere. Old school. Will be back when we need anything else. Charlotte store has great people working.

My husband did a review but I just had to write about our experience. The owner and his wife were…read moreso kind. Made us feel comfortable the minute we walked in. We were going with a big box store originally and honestly, their kind nature and how helpful they were from the very moment we walked in sold me! Then I was pleasantly surprised that the price was almost the same but the quality was so much better! Adam who helped us with measurements, I can't say enough about him. He helped us with our entire kitchen remodel from start to finish. He is very approachable, funny, knows his stuff! He has so much experience, and made us feel like we had someone who cared about our project and we wouldn't be left hanging if we had any issues. That was a scary thought with the big box stores. Remodeling is stressful but he was with us during the entire process and I can't thank the group enough! Kudos to get customer service. It is hard to find these days!!! Amy in RH!

Pat and Tony did both my mom (Ballantyne) and my grandmothers (Lancaster area) Plantation Shutters…read moreand did such an amazing job. They had nothing but great things to say about both the service and the products. They took their time with consult/measurements and their prices are really reasonable! Will definitely use these guys should I get window treatments in my new house.

What an awesome company to work with!! And beautiful shutters, too!! Pat, Tony, and family are warm…read moreand personable and such a pleasure to work with! They were prompt, precise, affordable, and delivered quality plantation shutters to my home. I've recently referred them to my parents who had their entire house completed with shutters. I will definitely hire Simply Shutters again to come back out to install more shutters in my home highly recommend them to do your window treatments, too!

Erik and the team did two jobs for us. They put a shade in my office that was really cool. There…read morewas a full dark shade for my dog who has a pen in that room and then a lighter shade to stop my from sizzling in the afternoon. They are beautiful and functional. They also did my porch screens. We added some awesome new features and they customized the solution for my porch including fixed screens where the motors didn't make sense. They rocked out both projects in a day. I can't say enough good things about how well they treated us from quote to communication to execution.

I called several blinds companies before choosing Carolina Blinds. They were by far, the most…read moreprofessional and responsive. Amanda, the salesperson brought out sample swatches for our in-progress remodel and she immediately picked out a swatch that she thought would fit our style. She was fun to work with. When the blinds were ready, Eric came out and installed them. He too, was professional, friendly, and meticulous. The blinds turned out beautifully. I am so glad I went with this company!

Dropped in to see if they were interested in helping me with a wet bar I wanted in my master…read morebedroom area. The main rep was apparently busy so the junior rep helped me as best she could. I horsed her up with some conceptual designs I made and left. I did receive a final design back from the senior rep shortly after, which included a request to contact her back if I had questions. I reviewed and prepared comments which I returned shortly after. 13 days have gone by with no response at all. So, they must be a really, really, really, really busy place. But based on the reviews maybe I should look elsewhere anyway.

Proper installation would have taken 20 minutes longer and cost $2 in materials, now it's a $600…read morerepair job. Owner doesn't return calls. I won't trust another home to Universal Stone of Charlotte. @UnivStone