Beautiful product and fairly priced from my professional experience. Eye candy galore…read more However, the customer service here is below any business standards ! I've visited multiple times, Every time I walk inn it's very evident, that they pick and chose who they approach, they will avoid you if you don't 'look' a specific way. Or insist on someone helping you place an order, but mostly they thrive on their design consult. It's really remarkable and offensive. Here's an example tat any working parent can relate too, On days I'm working were generally dressed well, I certainly get a very different reaction and treatment HERE, vs. When I'm running errands in a track suit hair up in a messy bun it u set a hat , with my children. I specifically came inn today for. $$2,6k over sized acrylic and glass coffee table, as well as a $3k chandelier for our foyer, however... due to the reaction and all those free /unoccupied employees walking past me, on the floor and in the back in the dales area, next to their office. We left once again with no purchase. although We would linger, walk in multiple circles, to admire, remeasure and in hopes we can get a sales rep. No eye contact hello, or any sign of acknowledgement.. In comparison to their competitors next door! Who had much better service, and get this ... the Same and or similar items, and some...... so, We decided to take my business elsewhere. ‍ Sorry Kimberly .... your staff blew it for us, over and over again !

I am a student hoping to go into interior design. Decided to take a look and see if I could find…read moreinspiration for some sketches. Let's start with the customer service: Vanette is the most friendly, down to earth, and amazing sales associate I have spoken to in a long time. As another retail employee, I model my service on hers. I spent probably 15-20 minutes just chatting with her - she didn't make me feel pressured or unwelcome in any way, which is much appreciated (and to be honest, can be rare nowadays). I appreciate the good customer service. I am more of a mid century modern guy while this collection is very contemporary. However, I still like a lot of their things personally (huge, gorgeous live edge acacia dining table made me wish I had a bigger apartment). TL;DR: this store has out of this world customer service and a very nice collection. Vanette really deserves to be recognized as she is outstanding.

We had a postive experience working with Adriana. She was supportive and helpful all the way…read morethrough. We ordered two chairs and a sofa. I would recommend this business. They do not pressure or fancy talk they are there to help and they do help.

Purchased a couch in late 2020 for over $1,200, which comes with a reasonable expectation of…read moredurability and workmanship. A button detached within the first months and was repaired by the store, indicating an early workmanship issue. Since then, multiple additional buttons have come loose, suggesting this was not an isolated incident. Communication via email and phone resulted in only two options being offered: pay a $300+ moving fee to return the couch for repair or arrange and pay for transportation myself. For a product at this price point, this approach to a recurring defect is disappointing. Buyers should factor in the product n quality and how post-purchase issues are handled.

I actually found pricing was better at Prima than at Union lighting. Even with Union Lighting…read moreholding AMEX sales, the price at Prima was still cheaper. The customer service could be better as the lights sometimes don't arrive on time and when I'm doing big renovations I need fixtures to arrive on time so I docked one star off because of that. Their selection of modern lighting (in the low/mid price range) is really fantastic, I would say one of the best in Toronto.

I find this place to be extremely overpriced when compared to other places (Sescolite, Union…read moreLighting, etc). I've dropped in on numerous occasions and looked around and have only purchased one item...I usually get the same thing elsewhere at a much cheaper price. The showroom is well laid out and it showcases their wares.....but when working within a budget, there are better places to shop.

My all time favourite furniture store. Excellent customer service. The moment you walk in you are…read moregreeted very warmly and are asked what are we looking for. Recently shifted in my new apartment and all the furniture was bought from them. These guys handle everything and let the customer enjoy to the most. Delivery is done at the doorstep. Prices are good. Depends for what you are going. The best thing is that you can get custom made anything from them the way we want. Bought a bed, dining table with chairs and a set of L shaped sofa. Everything turned out to be really good. And moreover everything is made in Canada. I am highly impressed. And recommend all of you guys to go and have a look.

We purchased a bedroom set, a recliner, an entertainment unit and a side table from Zenlia a few…read moreyears ago and we were very happy with everything. Service was excellent and Kathy was so wonderful and helpful. We recently moved into a condo and we needed to buy new furniture. Without a second thought, we went directly to Zenlia. Again, Kathy was incredible. She helped us with style, colors, fabric, design. All of our furniture was custom made . We bought a sectional couch, an ottoman, dining room table with 8 chairs, a bench, bar stools and a head board. it is all very well made and we are very pleased. we would not hesitate to recommend zenlia . Besides Kathy, Raj was also very pleasant to deal with.

I just wanted to take the time to thank for the beautiful wallpaper. The quality and finished…read moreproduct is amazing !! It turned better than I imagined!

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Put all installation in my garage in 4 steps building more and more after seeing how it looks…read more Service is very good. All the issues were taken care of. I do need 18 gauge steel for professional shop, so I have got the 24 gauge. Excellent for my private garage. Looks gorgeous. Fitts all the things I need to be stored "behind the doors". Nothing is laying, standing or hanging around. Garage looks like a postcard picture. Thanks.

I want to share my experience with this company: I ordered…read moremany products to build and outdoor kitchen and received the shipment. But my contractor could not install it due to some unforeseen circumstances. When we opened the boxes months later we noticed that the refrigerator was missing. I did not expect anything from the company since it was my fault most probably that I did not check the shipment correctly or the refrigerator was stolen or something else. I still contacted with the company just to ask them if they could check if they sent the item. They checked and confirmed that it was sent. But surprisingly they sent me a replacement free of charge as a compliment. The customer service by BHARATI was very timely, effective, courteous and responsive. She called me and sent emails enough times about this ticket and for other purchases I placed later and a couple delivery problems. I don't know about the products' quality or durability as they are still not installed but I am very confident if I have further problems the company will stand by their products. Overall, great company, greater customer service and greatest representative.

We purchased a dining room table from Terry and love it. The design is fantastic but so is the…read moreepoxy coating. We will definitely return to G & B Design, a wonderful local company. Yasmine Shamsie and Tom Reinhart

Loving my new table from Grain and Burl. They made a custom colour to suit my needs. Friendly and…read morereliable service.