Their staff is thoughtful in every possible way. They've helped with extra receipts for insurance,…read moreappointment reschedules to match my children's appointments, and availability to answer questions before and after treatment. And of course the quality of care is high. Highly recommend this office!

I hate to say but this doctor makes his diagnosis based on how you look and where you are from. As…read moresoon as I responded to him that I would be from middle east his attitude drastically changed. I visited his office back in 2015 when I was living in W Lafayette. he told me I would need 5 crowns and 7 fillings. Fast forward to today (9/14/2021) I still have zero crowns and zero fillings in my mouth. I cannot emphasize how frustrated I was when I heard from a friend of mine that the exact same doctor put 12 holes in their teenager kid's teeth. He must be evaluated for his mental state and wrong doings and his license must be revoked.

Very pleased with my dentist Dr. Barrett. He explains procedures well. Very skillful. Offer dental…read morealternatives if cost is a factor. Worth the drive from Lafayette to get quality dental service. Very friendly staff. They have parking and street parking is convenient. Very glad I found this practice.

I was fitted for dentures in Feb 2020 knowing adjustments are expected with new dentures. Three…read morevisits later the Dentist explained that sometimes in order to get a good fit dentures need to be sent back to the lab. Three phone calls and the same number of messages later, there has been no response. Even with the Covid virus enough time has gone by that my teeth should now fit.

I used to like this office when it was Rensselaer Family Dentistry. But I've had the most…read morefrustrating experience on my latest visit since the practice changed. I was asked before my appointment if there were any changes to my insurance. There had not been, and I was using the same insurance I always used. I showed up for a Sunday appointment, sat through the whole appointment, including x-rays, had the dentist examine me, and waited for the assistant to write up the treatment plan, only to be told after all that that my insurance was no longer in network. I was told that my options were: 1) Pay the high out-of-network costs, 2) Wait a few months because maybe they'll take my insurance then, or 3) Go somewhere else, When I asked why I hadn't been told this in advance, and reminded them that they had asked about my insurance before the appointment, I was told repeatedly in an incredibly patronizing and annoying tone that the situation was "unfortunate". What I did NOT get was an apology, or any indication that they had any interest in taking responsibility for the mess up. This caused me to pay them an out of network co-pay, and then another co-pay to an in network dentist who could actually help me. When they sent the claim to my insurance for this visit (which was nothing more than a waste of time and money due to their error), they sent me a bill for even more money. I wrote to them detailing the situation, and asking them to remove the balance because I felt it was unfair. What I got in response was just another explanation that I still owe the bill. What was NOT in the response was anything resembling an apology, or any acknowledgment that they screwed up. Sometimes a simply apology goes a long way, but it seems this office doesn't understand that concept. I cannot recommend this office, and will not be back. If I'm going go be talked down to in an annoying patronizing tone, I'd rather pay someone who at least helps me instead of wastes my time, takes my money for nothing, and then refuses to even simply apologize.

This facility is so nice. My nurse Janice was super. Explaining everything and so very nice at…read moreputting me at ease. Dr. A. is a great man. Went through every detail for my procedure. Just a nice man. ​

Best caring Dentist. They take thier time ,very understanding. Im a big baby at dr office hate…read moregoing but Dr Lopp has always made me fill comfortable as well as Dr Mac Lopp .easy to talk to .I dont dread going anymore .

the best dentist we have ever had . they explain what they are doing step by step .i would…read morerecommended .any one there love the office .its like a home not an office love love .

Vicky was great as always. she is always interested in how…read moreI am doing, careful in her approach and thorough. Of course, thanks, Dr. Rick

The hygienist was extremely attentive and gentle. She was very knowledgeable. I never felt rushed…read more I was in and out of my cleaning in a timely manner, as well. I highly recommend Avalon Dental Spa!

Great staff and Dr. Lalonde is amazing! He worked diligently to figure out what was wrong with me…read moreand saved me from having a brain surgery I didn't need 3 weeks before I was scheduled to have it. He was able to treat all of my symtoms and help me get my life back. I would recommend him to anyone! 5 stars is an understatement!

I never leave reviews but I feel as though I must. I was referred to this office to complete my…read morelower deture implant. All of the work had already been completed except for modifying my deture to connect with my 2 implanted posts. I did not have the work completed at the office due to the high cost. The office was not covered under my Delta Dental Insurance so 100% of the cost was coming out of my pocket. My husband and I are seniors with many health problems and simply could not afford the high cost. On my last office visit, I paid the office $2000 for the future work to be done. When I found out my insurance was not going to cover any of the costs, as first told to me by the office, I requested a detailed invoice for any current charges and a refund for the money that was left. Two months later, I have yet to see either one. The staff continues to give me the run around, "we have to talk to the doctor ", "its been mailed", and so forth. I can't get my $2000 back and in these days of very high living costs, it HURTS! My husband and I need our $$$$ back!

I took my nephews to their appointments. One was a checkup and the second one was an initial…read moreappointment. My nephew's teeth, that has been through the process, look amazing! I met the doctor and he was super. His staff was phenomenal! They were all so welcoming and friendly. They have a board with all the new patients coming in, my nephew thought that was fun to see. The doctor doesn't do anything that isn't beneficial to the patient. He makes sure that they get the best results by having a plan and it doesn't mean braces are the first step. Very well explained. Had to fill out new patient paperwork and they were nice when I took forever doing so. I'm not a patient but after going through the first initial appointment if I needed an orthodontist, I would definitely choose Dr. Helms.

Dr. Helms and Staff are great!! From the first time I came through the door, I knew it was the…read moreplace for my daughter. Everyone knows how to make you feel special. Dr. Helms is the best and explains the treatment so even I can understand. If you want a at home feeling look no further!!

I had an absolutely fantastic experience with Dr. York and her team! From the moment I walked in,…read morethe staff was welcoming, friendly, and made me feel completely at ease. The office is beautiful and equipped with the most up-to-date technology, which made everything feel efficient, modern, and reassuring. Dr. York took the time to explain everything clearly, answered all my questions, and never made me feel rushed. I've never had a dentist take before, during, and after photos during an appointment to show the work she was doing - how cool! It was obvious they truly care about patient comfort and quality of care. I also had a new custom mouth guard made as I grind my teeth in my sleep. Dr. York's office has a 3D scanner that took less than 3 minutes to complete - no need to for making impressions with that gross putty. My new mouthguards are thin and so much more comfortable than the old one I had. I'm so glad I found this practice. I highly recommend to anyone looking for a knowledgeable, compassionate dentist with an amazing team!

Quality of care is great. If you are going to do works on teeth, or it needs to be done, why not do…read moreit at where you can trust the work? I can trust here more than any other dental offices. Been a patient since 2014