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    Decks By Design

    3.7 (6 reviews)
    Open 8:00 am - 4:00 pm

    Services - Decks By Design

    Deck construction

    Deck repair

    Deck replacement

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    North Indy Fence, Deck & Rail

    North Indy Fence, Deck & Rail

    (8 reviews)

    Excellent job. I appreciated how someone came to our house to make sure what we wanted was do-able…read moreand made sense. This was confirmed again on the day of the actual job. Couldn't be happier!

    I do not like having to give negative reviews and this I believe is my first. I pondered over this…read morefor quite a while not wanting to do so before feeling that not giving our experience would be a disservice to others. We had the unfortunate experience of retaining NorthIndy for a railing project. Initially, I stopped by their store early afternoon to look at some of the product. No one was in, and I waited around the open store for probably 10-15 minutes when someone drove up. He said he was the owner. Very nice initial meeting then the wheels fell off. A lack of communication, many missed installment appts for a 2-man crew who showed up knowing this was second floor and didn't have a ladder. Fortunately, I the homeowner did have one that worked. The installers said they couldn't install part of the railing, so the GC had to install them. We were told there was a mix-up on the order and the wrong railing was ordered. I imagine communication with the GC and NorthIndy was part of the problem. The GC stepped up and installed part of the railing as the NorthIndy crew said they couldn't. Finally, I gave up and just wanted them done and gone. Both the GC and I had to call many, many times to get a call back and answer. I took off work waiting for them on at least 3 occasions only to have to call them and ask where are you? There are plenty of other sources for Westbury products and I'd look for anyone but NorthIndy. I expect a less than responsive reply, without taking any responsibility for their seriously lacking customer service.

    Decks By Design - decksrailing - Updated May 2026

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