Great service. I am a general contractor and have worked…read morewith Ali and his son for years. Always reliable and professional. These are important character traits in the business and I would recommend them highly. Blue Springs Contracting

I once went in and said, This is my problem. What's the piece of hardware I need? A staff member…read morespent the time necessary to find me what I needed, for a sale of something like seventy-five cents. And not that long ago, the staff member was a young woman. First time. I remarked on it, and she said, "Fourth generation." I trust this store. BTW it shows up in one of Stuart Maclean's Vinyl Cafe stories.

Three days ago I visited the Home Hardware website and found the item I needed (a type of vacuum…read morefilter), but the website doesn't allow online purchasing and doesn't show me which location carries any of the items listed. I opted to visit the nearest location to me, and when I arrived a man took me to the area where they carried different types of filters. When I mentioned I needed the specific filter I'd found on their site, he simply said "You can't expect us to carry everything our website lists!" Fair enough, I thought, but how do I get the item then? I wanted to support this little local Canadian company over the big American guys, so I asked how I'd find the item; could we see if they carried it elsewhere? "No" he said, "We don't carry it. I don't know what to tell you." I left the store. I was frustrated certainly. This system seemed terribly flawed, and with each Home Hardware branch being independently owned, there seems no central governing body to ensure this type of glib service doesn't occur. Today I went back to that same store. I didn't want to give up hope on my locally owned Home Hardware store. After all, as far as I knew it was only the one bad seed! :) When I arrived at the store, the gentleman assisting me was initially somewhat helpful. He took me through the types of paint I was looking for and helped me pick out the right one. As he was mixing the colour I selected I told him about my visit 3 days earlier. He seemed totally uninterested. He said nothing at all initially. I told him I wanted to support the store but that the central online system seemed flawed. He replied, "Nothing I say will make a difference" and grabbed my things, walking past me to the front counter. He was brisk; wanted to simply get rid of me I suppose. I asked his name, and he told me "Marty." He then said he was the owner. I nearly fell over. I asked, "Shouldn't you take more of a vested interest in this?" Perhaps I caught him on the wrong day, because he actually began yelling: "What the F do you want me to do lady? What the F are you expecting?" I nearly fell over. As he continued to scream, I stepped backwards toward the exit. I began walking away from the store, a bit shaken. Moments later Marty was chasing me down the street! Amidst neighboring retailers and shoppers, he was screaming "F-U Bitch!" again and again. He continued to chase me until I threatened to call for help, and only then did he return to his store, angry that I didn't purchase the can of paint despite his temper tantrum. (Marty should've waited until after my purchase to lose his marbles.) The really sad addition to this story is that the young gent behind the counter didn't even seem shocked. As the owner screamed, the young man simply processed the small can of paint as if nothing was happening around him. I called head office, but as I suspected, since the locations are privately owned there is no one to govern the behavior or set a standard for how each retailer operates. Marty can do whatever he wants, and I apparently have to accept being yelled at and chased down the block.

My parents are looking into renovating our kitchen. We were told about this place by our…read morecontractor. I have visited this place twice now for our countertop options. The first time we got there, we were greeted right away by one of the employees there. She was very kind and helpful. She walked us through the showroom and showed us all the pieces that would match with what we were getting done. We were also able to take a 12x12 slab home to see how we like it. Which was suppose to be returned within the two weeks. So today we went to return the slabs and have a finally look at what countertop we were going to go with. The ladies here are very helpful. I would recommend this place to anyone looking into changing there countertop.

Extremely happy with my experience with Moscone Marble from…read morestart to finish when ordering my Caesarstone countertop was a perfect accent to my new kitchen cabinets. I would definitely recommend to friends and family.

Excellent quality and service. My Caesarstone kitchen countertop was perfect and the Calacutta…read moremarble countertop for my powder room was a great match with a cool edge detail that the salesman suggested made the whole renovation perfect.

This place provides exactly what they advertise in their name, we only get our supply of Veneers…read morefrom them so I can't comment on anything else. My most recent experience was with Tom, and he really took the time to help me out. My order had quite a few ups and downs as it was my first time placing an order. He was patient and always got back to my when i had more questions. Last week, I put the order on hold even though we really needed to order it because of logistics. I finally got to the shop today to submit payment and was expecting the order to not arrive til late this week or early next week, but he had already placed the order for me and it will be arriving tomorrow. Great service, friendly staff and good products.

Great place to source hard-to-find hardware like nuts and bolts. They offered to call me when an…read moreoddball item was found, and did so just an hour later. Top points for personalized service!

It's great having a neighbourhood hardware store. Very like corner stores, they are essential for…read morea vibrant community. It's unfortunate they can't expand easily but I often order specific items from the Home Hardware website and have it delivered to my neighbourhood location. Staff are friendly and knowledgeable and eager to help solve problems. I wish their staff included handymen for hire because I often need a small job done that would have been done by my dad before he passed away. I am a browser so having a good amount of stock and sale items would entice me to visit more often.

Hello, I have a…read morecomplaint about your staff at the store located at 1212 Dufferin Street. Today, I visited the store to buy something, but when I arrived, the door wasn't locked and there was no one inside. I called out several times, saying "Hello, hello," but nobody responded. Concerned that something might have happened, I went a little further inside and called again, "Hello, is anybody here?" One of your staff members, a tall man, suddenly ran over and shouted at me, asking, "Why did you come in? If the lights are off, it means the store is closed." I apologized, explaining that I didn't know that, but he was very rude and told me to leave, saying, "The store is closed, get out of my store." However, the store was supposed to close at 5 p.m., and it was only 4:03 p.m. at the time. I waited outside for 2-3 minutes and then went back in to ask for the manager. The door still wasn't locked. When I re-entered, the same man opened the door, saw me, and immediately closed it again. I asked for the manager, and he claimed that he was the manager. When I asked for his name, he refused to give it to me. This is highly disrespectful to customers and reflects very poor service. I am considering filing a complaint with Human Rights regarding this issue. No staff member should speak to a customer with that kind of attitude. I look forward to your response and will be following up on this matter.

I bought my tile elsewhere and didn't have the best experience there so checked out Ontario tile…read morefor the other things I still needed for my bathroom renovation. The gentleman in the store was very knowledgeable and was more concerned that I got the right product. It's so nice to know there is a local store that you can count on for sound advice, great selection as opposed to Stores that can't wait to sell you something to make a buck

Excellent selection of tiles and friendly staff made choosing my desired look much easier. Highly…read morerecommend! Thank you for helping me modernize my home and making it gorgeous :)