I am SO happy how my doors turn out. These door handles are hands down the nicest thing i've seen!…read moreThe quality is outstanding, and they are beautiful. It completely transformed my entrance from blah to beautiful! Would buy from them again without hesitation! Highly recommended! Impeccable service!

From the owner: importer & distributor of quality door hardwareread more

This RONA is absolutely horrific. I went in there to look for a specific caulking tool, they didn't…read morehave it- so I left. Because it is in the same plaza area as Yonge Sheppard Animal Hospital, I went to pick up my cat food and get my other cat's ashes that died a traumatic death. Their security guard starts berating me, threatening me that I am going to get a ticket and I told him I just came out of the RONA. Didn't matter to him, I also told him that my cat just died and this is a very stressful situation for me. He then continued to bully me for being upset. Thankfully the staff at Y&S animal hospital helped mediate the situation, but this is truly disappointing behaviour from RONA's management. I am no longer going to buy anything from this store, as I can't support this kind of behaviour. Businesses should be kind to each other and it's clear RONA is just a big bully.

Bought some wrong size small metal screws at Rona Mississauga store and took them to North York…read morestore for return, which is closer to where I live. They refused to accept the return telling me they don't sell metal screws (unbelievable for a hardware store !) and told me to go back to Mississauga store and another store that sells metal screws. Frustrated so I said next time I will buy small hardwares at Home Depot to avoid this kind of headache and this young smart alec employee at Rona said "tell them I say hello" ! What an attitude !!!

The positive reviews on Yelp are accurate. Dickson BBQ and their Home Hardware store boasts…read moreold-school, impeccable customer service. ALL your BBQ needs under one roof. I wish I'd discovered this shop earlier.

Be careful ordering online. If you make a mistake, customer is always wrong. No customer service! I…read morewill "never" order from this company again! Sad in today's world! Good luck!

I found this place through Amazon. It's a small office nestled in a warehouse strip plaza area that…read morewas easy enough to find but not very obvious or noticeable on the front entrance. Free parking and lots on the weekend, it was busy for such a small space that sells only door hardware. I was hesitant to buy from them off Amazon as the prices were very good compared to other stores online or in store. I wanted to see it in person and touch the metal/rubber to make sure it would stand up to use. Anything that isn't a typical contractor door knob cost a small fortune, so to save any money you'll need to look around. Pocket door hardware is hard to find and can easily run $180-200 (handle/lock and extra for a side pull)for something so simple and usually special ordered taking 2-4 weeks. This store had the basics for what I needed (minus the side pull)and was ready for pick up, so I couldn't understand how the prices were great and quality was decent. Door stoppers, these are annoying to hideous but necessary evil in a house. This place has some sleek designs and colours that make it bearable and for prices just slightly above your typical home box store. Mary was helping us and she is so sweet, helpful and patient. It's a small room like a really big office so she was helpful yet giving us enough privacy to figure numbers and budget. They have a great return policy Incase you over ordered or change your mind, and she even emailed me a copy of the receipt. Would highly recommend this place to anyone needing trendy door hardware.

Man, talk about making something right when it never should have gone wrong in the first place!…read more Ok seriously .. and I do mean it - we came in to select a few sets of hardware for our entrance renovation project. We hadn't brought in photos of them, so the staff basically sold us the first things she guessed might suit us off the shelf. We did try to explain exactly what was needed, but she decided to just assure us everything was fine and that the piece we needed to wait for, was fine to sit outstanding, and she'd get back to us. (Ha.) Not Haha funny. We paid for everything using some 4squ text receipt. um ok I have no choice? Wtv we did a lot of research before coming here and hubbo insisted let's just get the s**t to get started and we'll worry about the bitty piece later. Well life also happens .. I called once or twice, idk when, and soon enough, my phone's dead and I have no access to the text, but obviously I have my statement (maybe not obviously these days?) and we pull it and all the pieces we hadn't used yet back in the boxes best we could, and we set over (admittedly recently, as I say, life happens) and lo and behold, I think that was the most amazing customer experience of my life!!! We walk in and yes, it looks nicer as they've made their own entrance renovations. Mary, the owner, listens very carefully to us as we explain the dilemma. She recognizes the handwriting on the boxes and doesn't even question us for the receipt. Then she gets down to business. AMAZINGLY. Omg this woman KNOWS her stuff. And she actually enjoys figuring out the problem at hand, you can see it. She goes over all kinds of mechanical issues (and hubbo wanted to send me in on my own, testament to his faith in me I guess) and then, she worries about the aesthetics; and gives us options all over again from scratch based on the huge inventory they have. Idk if I ever walked away from an interaction as relieved, elated, and genuinely FLOORED as that day. GO THERE. If you deal with Mary herself, you will. Not. Regret it!

Came to grab light bulbs Nice store, friendly staff…read more Easy to find items and lots of parking outside

I have been in Lowe's a couple of times and know why I returned. The little competition that does…read moreexist is (almost) as lousy as this company. Not being a handyman, pro or contractor I usually need help and would appreciate someone to answer questions, guide me and point me towards the product I need to buy. Finding help at Lowe's is like finding care for the planet at a convoy mob blockade. Seriously, do these chains know how much more money they would make if they had help for their would-be customers? A lack of employees is par for the course. Canadian Tire is not any better. What makes Lowe's worse is the zombie cashiers. I am not sure if they punp sleeping gas through the employee dining room or hire numb undead as cashiers as a matter of policy, but my most recent experience reminded me of my last six or so month ago: cashier with no energy who cannot move a limb, staring vacuously at an indeterminant point in space that therefore needs prompting to lift the scanner let alone say complicated verbosity like 'hello' or 'thank-you.' To boot, there is a lack of selection at Lowe's. They do not offer customers choice. They have typically one brand/size of everything. I am upgrading. Canadian Tire I am coming! I recommend Lowe's to two groups only: Secret shoppers and Labour Management professors. The former would throw in the towel and break down, while the latter would find enough material for a book just in one trip.