I bought my home on December 2021 and my home still looks new…read more The building process was exciting! Max Thomson was my initial field manager but left to be with his newborn son (God bless him!). Thomson communicated often with updates and pictures of the building process and also answered questions as needed. He also introduced me to the field manager, Shane White, whom took over the project. Shane was also wonderful and shared the same level of communication with me. Both managers were personable, informative, and very professional. In preparation for this review, I took some time to think about any possible negatives about the built but I honestly had a very hard time finding any; however,I did find one tiny detail. I wish the toilet paper handle had been attached to the sink vanity instead of the wall in front of the toilet and instead of having a towel bar above the toilet, I wish it had been placed on the wall in front of the toilet. Thats it lol. I had to really dig for that one! I'd definitely recommend Pulte to anyone in the market for a new home. I have a friend that recently bought a house from a different builder in Orlando and her experience was horrendous! So I'm very blessed!! Thank you Pulte and field managers for doing what you do!! Great investment

i moved in my new pulte home about mid-year 2020. had a punch list of about 20-30 items. some were…read morefixed, some were considered as "that's how we do it here" (it was bad practice and workmanship related to the wall outlets installation and painting, 3rd world finishing, low quality for me not acceptable in the US), others i had CS visit 3 or 4 times and they could not fix it. So, i troubleshooted by myself and fixed it. it took about 2 years to have it all addressed, but partially because there i was travelling during this time for about 10 months. so still over an year for fixing. but this is old story. reason why im writing this now is a most recent incidence. about 2 weeks ago the kitchen waste disposal failed. my nephew was at home while i was still traveling abroad. after i returned about 8 days ago i checked on the disposal, pushed the reset button and checked the hose for the air switch. but the disposal seemed to be shot. while looking in the cabinet i recognized a very light nick in the receptacle. unable to see anything i touched with the fingers to the backside of the cord, and recognized some damage, invisible to the eye looking from the front. so i moved my head all inside the cabinet forcing the cord by turning it in my direction, and what i found first shocked me. the cord insulation at the backside was cut, probably with a boxcutter, when the disposal was unpacked at the time of installation, all the way to the copper wire, exposing it completely to the wet environment underneath the kitchen sink, causing a potential fire hazard for several years now. considering this a hidden failure subject to a warranty repair or at least some courtesy treatment, i first contacted Pulte customer service by email. the lady responded pretty short and direct. no warranty, she indicated to contact the installer RT Moore for replacement. i tried to call her and she called back later. when i tried to explain my frustration about the findings and the case of a hidden failure with an imminent fire hazard during all this time, she started talking over me to the point that i had to ask her to give me a minute to explain. i felt i was treated pretty rude, like a kid, but in no way like a customer. at no point Pulte assumed that something may have been done wrong during installation or offering any assistance in working together with the installer to get it fixed to my, the customers, satisfaction. i then called RT Moore, the installer, and what a difference. the lady treated me as a customer, listened and offered to review my case with the supervisor. next day she called me back and offered free replacement (even with the initial warranty expired), what was then done 2 days later. Pulte: 1 star RT Moore: 5 stars

Here is my story: I bought $1792.00 worth of tile. Had my…read moreinstaller pick it up from their store and bring to my garage. Installer signed for everything saying it was all there. Well it wasn't all there. About $180.00 of the accent tile went missing. Cielo would not help me with the money. I got stuck not only paying for the missing tile, but I had to shop ASAP for more accent tile to complete my job. So the $1792.00 turned into an extra $250.00 of accent tile I had to purchase at another store. Total tile money spent: $2,042.00. AND ... I had to continue to call Cielo to see if they would do something for me to no avail. They would not return my calls. Shameful, but I learned a valuable lesson.

Cielo Stone & Tile (CS&T) Cielo Kitchens & Baths (CK&B)…read moreCielo Residential Design & Construction (CRD&C) 6370 US Hwy 1, N. Building 9, St. Augustine, FL. Kathleen Ann Larriviere is the registered owner of these companies. I hired CS&T based on a sponsored ad in St. Aug's Social Magazine. Owner touted "one stop shopping" inferring that Cielo could design, provide material and construct. They can't. My kitchen remodel was simple, same footprint w/minor changes to plumbing/electrical. I paid CS&T for cabinets (and installation) and countertops (material, fabrication, and installation). I paid Cielo Residential Design & Construction for electrical/plumbing work. The job was fraught with problems. ACCOUNTING ERRORS: They were egregious. Problems included double billing for cabinets/materials, charging for work not done and charging for erroneous supplies. These errors were systemic, ALL invoices were wrong, ALL errors favored Cielo. Based on a previous review, this is the norm. CS&T double billed for cabinets more than $4k. Getting a refund was like pulling teeth. Owner vehemently pushed back. I provided extensive documentation comparing Cielo's work orders, estimates including multiple spreadsheets. 53 pages of documentation in all. $3.1k was refunded. I was not provided with any documentation to substantiate the refund. This was not the correct amount, but I was relieved that I got a partial refund. DISORGANIZATION: In early May we contacted CS&T. We received 3 different quotes for cabinets. First quote was the lowest, the second quote was 2x the first quote ... we finally settled on a price in between the two. It took 6 weeks to finalize the cabinets and order. Cabinets were installed mid-October. The countertop installation should have immediately followed. Countertops were paid for mid-November. In January I was notified that we needed 5 slabs. How could an estimate be off by 3 slabs? Cost, availability, consistency of color, forced me to choose another product that was readily available. This was disappointing because my kitchen was designed around the countertop color. I spent $15k+ on tile, rug, and artwork. CS&T'S SUBCONTRACTOR: CS&T's owner recommended My Granite Guys (MGG) as a source for countertop material, fabrication, and installation. MGG's installation in January was disastrous. 4 out of 5 slabs had to be removed/refabricated. Reinstallation was in early February. This was problematic as well. MGG ONLY guarantees the installation for 24 HOURS. Because I had major surgery, I did not immediately notice problems with countertops. Neither MMG nor CS&T will take responsibility for these problems. CS&T's owner has stated CS&T is not responsible for the countertops for two reasons: #1: Owner insists I am a client of MGG. That's not true. MGG does not sell retail, the quote was sent to CK&B; they paid MGG. I paid CS&T. #2: Payment and Installation Sign Off Agreement. CS&T's owner insists because my daughter (a disinterested party) signed this document it absolved CS&T of any responsibility. Not true. See photo attached with explanation. Cielo's owner summed it up in a snarky email sent to MGG: "Here is more from XXXXX. She really needs to go away!" Because of blatant errors in billing, disorganization, lack of accountability and substandard work, I do not recommend doing business with any company that has ties to Kathleen Ann Larriviere or MGG. I have left a separate review for MGG.