Very cool and eclectic bike shop and repair. Great support and found exactly what we needed! Cool…read moreplace!

Great service. I took my bike in for spoke repairs ane ended up needing new brakes and a new rear…read moretire as well. They got it done same day on a weekend no less and very affordable rates. Can not recommend highly enough. Bike riding smoothly, fast and braking perfectly now.

Have tried the other bike shops in town and Neutral Cycle is by far the best LBS in…read moreChampaign/Urbana. The staff is friendly, helpful and understand how important riding is to people and are eager to get you going again. They treat every person like they matter. I was in getting a wheel trued one week and when I returned other next they remembered my name and were super helpful. A super nice touch was the $1 off coupons they hand out for the coffee shop next door so you can get some brew while you wait. A great LBS that has won my loyal business.

Disgusting service, I was there buying a bike, but got completely ignored as the Chinese salesman…read morewas talking to all the other white people like they were family. By the way I was Chinese too, what a shame

Well informed personal Great people helpfully and…read moreknowledgeable. Would recommend to anyone

I had been having some ankle issues related to riding a spin bike. I stopped into BikeTek to speak…read morewith the folks there who were not only incredibly helpful, but were great to get to know. The shop is pretty amazing, impressive bikes, on-staff subject matter experts that really care about their clients. Also, the adjustments they helped me with (pedal extenders, new cleats and cycling shoes) have done the trick for the ankle pain issues. Bob and Nancy are wonderful to work with - great place, better people. Thank you!

Wanted to buy bike, from out of town. Not open during posted hours- hard to plan for them.read more

They always have a good selection of affordable commuter grade bikes for sale. Its also a great…read moreplace to check out if you like working on your own bike but don't necessarily have all the tools or facility to do so. The memberships are pretty cheap. As for the rest of us, who don't like to get down and dirty with our bikes and would prefer to spend more time riding our bikes than working on them, you might want to go to a real bike shop. Its okay for the occasional tube or bike light purchase but if you frequent the shop, you might be STRONGLY encouraged to buy a membership. I stopped visiting due to this a few years ago and I'm not the only one who would rather pay more elsewhere to avoid being harassed into a membership. If I have to pay a little more for the supplies, I'm okay with that, but I don't want to buy a membership to work on my bike if I'm never going to do so. I would rather pay a mechanic to work on my bike for me so I can spend that time doing things more important to me. Its also not a great place for high end or high quality items. They're mainly catering to the college/commuter crowd. But if you're looking for a deal! This is the place to go!

very happy with the service and staff. I used to dread going in there years ago, because the…read moreattitude of the staff seemed to cater to only professional or serious riders. The staff and ownership now are very service oriented, and they make you feel very comfortable as a recreational/family rider

They lost me as a customer. I went in with a bent rim. The repair guy hit it in on the floor one…read moretime and charged me $18 for 2 seconds of work. Literally 2 seconds of work. He could have been professional and told me how to fix it. He is not professional. Rip off. I do not recommend this place. Very unprofessional. Any professional guy would have told me to take it home and hit it on the driveway. They aren't professional I took the bike out later. The tire is still not repaired. I had to disconnect the front brake and just use the rear brake because of the wobble. The Tesla story never happened. Tesla was a scientific genius and not a business man. He died broke. He made very little money on his inventions even though some like A/C generators were solutions to huge problems.

If I could have given a zero, I would have. We had purchased bikes for our family from vitesse for…read moreyears. I was extremely disappointed to find out that the owner decided he would no longer honor the lifetime service agreement we were promised at the purchase of our last bikes. The owner wouldn't even consider giving a discount on the service he promised for free. I get prices have risen, but at least work with me. Do not trust anything they tell you when they are in sales mode. Plus... the same services were 1/2 the price at another shop in town. I guess I got my discount elsewhere.

I just picked up a Trek Roscoe (purchased from Trek, built in store) that I got my boyfriend for…read morehis birthday. The bike is a surprise, so I didn't bring him with me to help get it loaded into the car. Three very kind, very helpful, very amazing, employees offered to help me load it up during the middle of a flash thunderstorm without me even having to ask. The bike barely fit but they all worked together to get it just right in the back so I could take the bike home same day. Thank you so much for assisting me!!!! 100/10 recommend.

Purchased a bicycle through eBay from this shop. Bicycle was paid in full, with a local pickup…read moreoption selected. When I called to confirm the pick up details of the bicycle, the shop said they were not willing to sell the bike for the price on eBay (which they set, and I paid in full) instead they wanted an additional $1000 more than I had already paid. So right now they have my money and the bike, which they will not turn over. eBay claim is pending. Dishonest seller.

One of the friendliest bike shops I've ever been to. They talked to me about my repair, they…read moreoffered advice (but didn't push anything), they chatted with me about local bike events and other neat bike stuff while I was waiting. One of the mechanics even stopped what he was doing so he could fix my bike and get me rolling again. A friendly little shop dog roamed the store while I was there. The store seemed to cater to everyone from casual bikers to hardcore riders. Recommended

Very hidden gem in Urbana. Extremely knowledgeable and quick diagnosing AND fixing the issue! So…read morereasonably priced too!! Sam is one of the few can work on Ebikes and scooters and just about anything with a wheel and motor! Highly recommend 10 plus stars!!!! It's like visiting an old hometown bike shop from the 70z complete with aquarium, shop dog, chickens and turkeys to entertain you. Oh and if you'd like some fresh egg, raw honey, homemade jam it's in the shed in back of the shop! Just ask Sam where find all the goodies

Not too happy. I paid $120 to have my bike fixed up earlier this year. It had a bent back wheel,…read moreneeded the brakes fixed up, and the chain was skipping on the gears. Upon receiving the bike back from Baker's, I had to immediately correct crooked handlebars for some reason. The back tire had a slight wobble to it, and the chain still skipped (actually, the chain/gears were never fixed or addressed, but to be fair it may not have been made clear upfront that this was a problem that needed fixing). After about six months, the back wheel was totally bent again and the brakes were no longer working. My bike doesn't take any abuse - I just ride it a few blocks around the neighborhood daily. I think the biggest problem here was that Baker's may have been keen on billing for their own labor but they didn't buy new parts where needed. Maybe buying replacement parts would have resulted in less billable hours for the shop, or maybe they were just trying to save me money upfront and it really turned out to be the wrong call, I dunno. I thought for sure they would just replace the bent tire instead of trying to bend it back. Any person who test rode the bike would have realized the tire still had a wobble to it even after their repair work. Maybe a new wheel would have been overall more expensive, but that would have been fine by me to spend more and have things actually repaired instead of spending $120 to get partial function for a few months then be back where I started. I hate to give such a low review to local family-owned business, but I just really regret not spending the money on replacement parts and doing the work myself.

I have been frequenting this shop for years and the service is excellent. The staff are absolute…read moreprofessionals in repairing and assembling. The bikes aren't cheap, but you get what you pay for. If you want a bike that lasts for years and you will enjoy riding then get a Trek. It is worth the extra money. You can be sized for the bike seat and frame. So you will be comfortable on the bike. That is a HUGE difference between shopping here and other shops. If you want fast repairs and the ability to upgrade components shop here. If you want junk that isn't properly sized and tuned, can't be repaired, isn't worth being repaired go to walmart.

I came in expecting to leave my bike for repair overnight, but was amazed that it was done in a…read morevery reasonable time same-day. The entire staff makes you feel like they listen and they take the time to make sure all your concerns are met. I will gladly recommend to any locals who want a quality bike with amazing support.