Worst hotel experience ever!
I booked a room for a week and my trip ended up being cancelled. I tried to cancel online and my reservation was showing as "Not Booked" - so I called the hotel. I was informed my reservation was non-refundable. I tried explaining to the gentleman at the hotel, and was basically informed "To bad, so sad it sucks to be you". I expected to be charged for one night, and than I get email from my Credit Card and they have charged by card for the full week $500+. This is the worst hotel I have ever had to deal with. The front desk staff was rude and not willing to work with the customer. Even if my dates had changed I would not stay at this location if this is how they treat their guests. This has got to be the greediest hotel I have ever dealt with. I can just imagine how they treat the guests in person if they were this awful on the phone. read more