It's a Quality Inn so expect smallish rooms and the basics. Four stars for clean rooms, friendly staff, and a nice breakfast. +1 star for the gentleman overseeing the breakfast area. He was super nice and friendly to everyone there, including lots of kids that were in town for youth hockey games. read more

Good quiet, convenient hotel, very clean. Very nice staff. They have hot tubs in some rooms if you request it and also a swimming pool with a hot tub One of the best things I really appreciate my stay here was they have a breakfast where you can get juices and waffles with other hot amenities and fruit and yogurt as well The prices for the rooms are not bad at all market competitive, and they usually will give discounts read more

OMG! This, by far, was the cleanest hotel we ever stayed in. Sure, other posts said it was outdated but renovations are currently underway.

we needed two nights and could not find much available until we came across the QI and paid a boatload of money (just $400 per night for two nights!). Yes it was the weekend, Yes it was during the heat of the second run Kenai sockeye so the price reflects supply and demand. So this being said it I did fit the bill. The positives? -location is easy with easy parking -plenty of free ice as they have two machines going and know guests will be -needing ice and lots of it when trying to store and keep fish fresh. -a large walk in freezer to store caught fish. This was AWESOME. easily store multiple 50 lbs boxes if you need to. -free hot breakfast with sausage eggs toast, cereal, freshly make you own waffles, biscuits and gravy. Coffee tea and multiple juices (orange, apple cranberry grapefruit). -service staff was very helpful. The negatives? -no elevator which is tough if any luggage is heavy -noisy both ambient noise, guest noise, AC unit etc. -$$$$ expensive (see above) -no easy way to bring your luggage, ie no carriers and no elevators. (must have strong man with you!) -during the pandemic, house keeping services were cut back tremendously. Even though society has been opening up, it still lack of even looking inside to see if the trash is full, if we have run out of soap or shampoo etc. Not good. In the end I don't like what we received for the amount of money we paid. I would consider staying again if it were less expensive. read more

This wasn't a perfect stay. My heat didn't work, but there was a space heater in the closet. It's not the newest building. But, the staff were kind and friendly. The rooms were clean. Not saying this is the place for everyone but I'm thankful for the ownership each employee takes of this location. read more

Checked in with a reservation and they pulled a bait and switch on me and cleaned out my debit card. They said the transaction did not got thru and it did. I was then threatened with not having a place to stay unless I provided another credit card. I booked thru priceline which actually was being booking.com they said they were only going to charge me 166 for my room and instead charged me $176.00 I filed a complaint with both priceline and booking.com and fraud with my bank. By the time I left which was under 3 hours they stole $353.20 & $176.6​0 ruined my vacation with my terminally ill adult daughter and grandson. I had a 107.00 for gas money to drive all the way back to Anchorage we didn't even end up staying after being Robbed and threatened 3 times by 2 different female supervisors off site...These people are thieves.. it used to be a nice place, but not anymore..Stay here at your own risk read more

Quality Inn - Was charged 2 times and account cleaned out. It was bait and switch...filed fraud with priceline and booking.com and my bank - Hotels Near Me - Kenai, Alaska

Stayed here on business. No complaints! Basic, simple room with all the necessities, free breakfast, lots of parking, and reasonable rates. It is right in town close to everything. Would stay here again. read more

I was very shocked and disappointed with our stay here. We checked in about 6:45pm then went to the beach. When we got back our nephew took a bath. About 1.5 hours later all hell broke loose at midnight. We were accused of having flooding the room down stairs. There was no water in our room at all. The front desk clerk Eileen was very rude. She came upstairs and cursed out my kids. When I went to the front desk to inquire what the problem was she was rude and threatened to call the police, black list us and told us to leave in the middle of the night. She was also mad at us because the maintenance man had to come in the middle of the night. The maintenance man was very nice and helpful and came to the room. He found that the over flow drain was not connected to the pipe. Which was not our fault. He told us to Stay and apologized. My 1 year old was upset by the commotion she had a disturbed sleep after and woke up several time through the night crying. In the morning Eileen showed up and was telling her co worker that she was charging our two rooms an additional 100 dollars for incidentals for damages. I waited for the manager in the morning explained what happened and how we were treated. The manger was very helpful and apologized. She did a walk through of our room at our request and stated there was no damage to our rooms. Eileen smirked and smiled as we dealt with the situation with the manager. Eileen should not be in customer service. She makes this place not worth staying. It's sad that this businesses customers are left with such a rude and uncaring person at the front desk. Before staying here our out of town guests were so amazed at how nice and friendly Alaskans are. She is definitely a bad apple in a beautiful state. Update: I have contacted the general manager, Expedia and choice hotels and am awaiting a refund request. read more

Don't do it. It's a trap. The vending machine took a $1.75 from me. The front desk lady won't shut up. It's late at night and I can hear her voice down the hall. This place blows. Stay away. read more

Prior before booking, I told them I am bringing my three kids and my service dog along. No questions asked. After driving all the way from Wasilla, staff denied me. They asked me very rudely, in front of customers, "what my disabilities were" ... instead of asking me, "Is the dog a service animal required because of a disability?" I didn't answer right away. I felt uncomfortable. Of course I got pissed who wouldn't? I just drove really far and to be treated like this, is not right. So, I went on FB LIVE to show everyone how I've been treated. As, I was walking around telling people where I'm at the other staff decided to video tape as well, purposely bumped into my video and called the cops and alleged I ASSAULTED HER!! To make matters worse, while I was walking my kids out to the car, she kept following me saying, "byeeeeee have a nice day..." agitating the situation and being very sarcastic. Cops got involved and no one got arrested. However, the way they handled this is so unprofessional. I'm not letting this go. They have no right to treat me and my family the way they did. A FUTURE LAWSUIT WILL BE FILED. read more

Quality Inn Kenai, Alaska This hotel is adequate but not over the top. Upon arrival there was no front desk agent available to check guests in. There was just a note instructing people to walk to the lobby house phone if you want help. That was a thumbs down to start my stay but not a deal breaker just tacky in my opinion. Same instructions were left when I checked out. They should hire enough people to man the front desk at all times it's a Quality Inn and that's a motel characteristic I'd expect from a no name motel. Again. It's not a deal breaker but not welcoming or favorable. Location - This hotel does not offer an airport shuttle however it's only a $6 taxi from the airport to this hotel and that's including the tip. Some reviews stated that the hotels within walking distance from the airport. I would not walk it with my luggage. Across the street is a Safeway grocery store, a Subways sandwich shop, Kenai River Pizza (who delivers to this hotel) and a Home Depot. A tire shop and an espresso drive through stand share the hotels parking lot. Hotel - There's really only 5 hotels in this really small town. This isn't the worst hotel but it's just adequate and probably second in rating to The Aspen Extended Stay with it's kitchenette options that Quality Inn does not have. This hotel has a small room with a computer and a printer for guest use. There's an indoor pool and a huge dining area to eat the free breakfast while watching tv. The breakfast is one of the best breakfasts I've seen offered at a chain hotel. The selection is amazing! Note there is NO elevator at this hotel. There are two floors so that's important to know if lifting is a challenge. Rooms - The rooms are very and I stress VERY small. The bathroom is equally small. There were no king beds available so I stayed in a room with two beds, a desk, a dresser and a night stand which is the usual set up in a hotel but the only difference is these rooms were so very small that it felt very cramped. Usually that's not a big deal for a quick over night but I was a guest for a week and it became tiresome being cramped and it was difficult to walk to open the window because the room was small and cramped and the bed was in the way. On the positive the room was very clean with no odors and no visible stains on the carpet or on the linen. The room has a small fridge, microwave, hair dryer, iron and ironing board. Wifi - The wifi worked most of the time but I was occasionally bumped off requiring me to log back in with username and passwords because this information would not save for easy log in access. My room was located half way down a long hall so I image if you were in a room even further then mine ( which also meant further from the front desk) your internet connection would probably get increasingly worse so try to get a room closest to the front desk to ensure the best internet connection. In conclusion - This hotel was just ok it offered adequate options and an amazing free breakfast with a huge variety see my attached photos to get an idea of breakfast options. Out of the five hotels in this town I would say this hotel rates second on the list of Top Kenai Hotels after "The Aspen Extended Stay" that offers kitchenettes with a full fridge and stove burners, Quality Inn doesn't offer that and both hotels are basically located across the street from each other. I hope this information has been helpful. read more

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Chosen for the spa and pool, and I am more than pleased. Clean and neat upon arrival. Ellaine at the front desk really helped me make my decision over the phone before my arrival from Hawaii. She went above and beyond to help me get to my work meetings online in time. She knew how to accommodate my business needs and allowed me make my meetings. Ellaine is a gem for this company. read more

I walked in and the front desk person looked me in the eye and never said a word. I stood at the front desk and after a few minutes I asked the person "Are going to acknowledge me, say Hi or Welcome?" The room was small and the bathroom was very small. You cannot enter the bathroom without straddling the toilet to shut the door. Overall the room was clean and quiet. I checked out the breakfast and it looked good - scrambled eggs with sausage links, and coffee, etc... Centrally located to airport and dining. This is a 2 star stay even if the staff had greeted me and showed the bare minimum level of normal customer service. I'm not staying here again the vibe is just too negative - reminds me of construction camp. read more

Probably the most consistently rude front desk staff I have ever encountered. Cut me off mid sentence three times while trying to ask about an additional room. I was needing another room for additional people. The rate they wanted was $40.00 more than the aspen across the street. Which has bigger and cleaner rooms. My room included spider webs and mold on the windows frame. The free breakfast was not worth showing up for, unless you like watery scrambled eggs. I was with a large group of people who also mentioned how pleasant the front desk staff were. I wish I could say it was only one person, but I got the same thing from both of the evening staff. During check in, my key card didn't work, which is no big deal, but the desk person felt it necessary to let me know, "the day girl probably did it wrong, she had about 35 rooms to get cards ready for." Curiously, the "day girl" was the only one who said hello when we came in the lobby. I would recommend avoiding this place. Especially when a nicer hotel is right across the street, with lower rates too. read more

As soon as we checked in the front desk person tol us where everything was.. 20 minutes later we attempted to go swimming and they said the pool was closed and wouldn't be back up for the whole night. I asked if we could get a refund or partial of our money back to go stay at another hotel and they refused. We only chose this hotel because of the pool.. super disappointing.. read more

The staff was very friendly and offered great suggestions for dining, The room rate was even better with a AAA card. The room was clean, the bathroom a bit small with the shower and toilet separated from the sink outside the bathroom--a plus if two people are in the same room. There were two queen beds, a small fridge, a respectably sized flat-screen tv with cable, and an operable window (first floor room for reference). The operable window was necessary as the Inn does not have A/C, but this wasn't really an issue for the one night in Kenai in the summer. Even with an open window, it was still very quiet and SAFE! The location is great--just down the street from the airport, walking distance if not carrying a large bag or much luggage. It is centrally located to, and a short distance on foot to many restaurants, bars and fast food options; also a grocery store (Safeway), a back & foot massage relaxation boutique, an urgent care clinic, and a Blockbuster Video! read more

We came to Kenai for an over night shopping trip and I wanted a jacuzzi tub. The front desk was very nice. The room seemed very clean. But I came home with Bed Bug bites!! Won't be staying there again read more

We enjoyed our three-night stay. The employees we encountered were friendly and helpful, from the front desk clerk and housekeeper, to the dining room workers. The rooms were very clean with the usual amenities. The breakfast selection was perfect, offering something for everyone, including fresh fruit. We made good use of the fitness room and pool. We would stay here, again, in a heartbeat. read more

This is one of those occasions where I wish I could give 3.5 stars First of all ... We are in Kenai Alaska. There is not a lot of choices for hotels in the area. Quality inn looks typical QI. The lobby was not staffed at the time. There was a note to call a number but as we were calling someone came out. They had our reservation and got us in a room right away. King room is small. No A/C. But they did provide us with a fan which was fine. The sink was not in the bathroom but in the room. There is a microwave, mini-fridge , and coffee maker. The wifi was pretty fast and was great for even downloading stuff from iTunes and for streaming. Again ... We are in Alaska in the summer. It's light till 11pm and the sun comes back up at 330am. It would be nice if there was true blackout curtains. They are dark but doesn't cover all areas. I did use the laundry facilities. It was $1.50 for each and all worked fine. They do sell detergent. Dryer even dried all the clothes on cycle which is rare in a hotel. read more

Friendly staff. Rooms decent for the price. Breakfast included which is always a plus. Good place to stay

I would definitely recommend staying here. Front desk staff was friendly and helpful. Room was clean and quiet. Pool and hot tub area was nice. Breakfast had many options including biscuits and gravy, sausage, bacon, scrambled eggs, muffins, and waffles. Breakfast attendant was very friendly. Shopping located nearby(WalMart and Safeway). I tried to go through the survey link I received in my email to leave a review but it said link expired. read more

Really good. Everyone was very helpful and friendly. The rooms were clean and comfortable. The area was also good because it was in walking distance of a grocery store, blockbuster, and more. The pool was clean and nice as well. I hope to return soon. All over my stay was very nice and I highly recommend it. read more

very happy with our stay here. visiting family so we needed a place close by and having the indoor heated pool was a huge benefit! loved being able to swim and play w the kids. And the free breakfast was wonderful! lots of options and we all know how delicious free tastes! It tastes like heaven when u eat it in your jammies just steps from your room. staff members were friendly and the rooms were up to our standards and one of our group members is kinda snooty, so that says a lot. We will be back! read more