Sadly, we received terrible service throughout the process. The poor service culminated in our…read morehouse being left in a mess, an 7x3m carpet in our garden that we cannot lift, and £1500 out of pocket. It's a shame, because I have rung them twice to give them the opportunity to rectify the issues but they are not interested. It appears they will take your money quite happily and then not care about any after care. The process started with no communication from the shop about how we purchase are carpet the the process of it being fitted. We were told when to pay, and were informed the day before they do not accept card, but after stating we could transfer the money, the magically found a card machine (probably so you can cancel the payment for their terrible service). The carpet fitters arrived at 8:30am (which was fine, but it would have been nice to have known they were coming so early). They immediately stated that they couldn't start until the old carpet had been removed by me (again, not an issue, but would have been nice to know). They then didn't help move the furniture (as stated by the salesman they would). After fitting, they informed us that they wouldn't take the old carpet, and left all the offcuts lying around, and the house in a mess. At no point were we informed that the old carpet of offcuts would be left, and would have happily paid for this service. Additionally, the only "solution" they will off is for us to drop the old carpet at the shop, which does not solve our issue. A really terrible experience, and We are very disappointed at the complete lack of after sale care. What's worse, is the man on the phone would not stop interrupting me.

When you need carpet - here is the palce to go! They are stacked full of every kind of carpet you…read morewould like! You literally cannot move for carpet here! I was accompanying some friends and the choice is superb, with some amazing deals on too! Theres reduced sections and its all fairly reasonably priced. Plenty of staff to talk to who seemed very helpful and friendly.

After finding several shops that inspired little confidence we looked further afield and found…read moreLee's Carpets. What a good find. A great service ethic, good advice and their own very skilled, polite and friendly fitters along with an excellent range of carpets all make for very happy customers here. We know where to go next time, and we have no hesitation in highly recommending Lee's Carpets. Paul B Bristol

Not to be confused with the megalith of the carpet retail world, Lees Carpets across the pond in…read morethe US, this is Lee's Carpets of Horfield. A family run business with fifty years of experience tucked under their belts they offer a wide range of services to provide you with your ideal carpet. When my sister moved in to a local property she went through these guys and was very impressed with every aspect of the service from measuring to fitting to the price tag. All shapes, sizes and colours on offer - this is certainly a very comprehensive selection of carpets.

My parents owned a property in Shirley, Solihull that they wanted to sell very quickly. The only…read moreproblem with the property was the carpets; they were a little old and were in quick need of a replacement. I'm not sure why they hadn't been replaced, but they needed refitting so we decided to refit the new carpet ourselves. Shirley Carpet Centre was the closest carpet seller to where we lived; we also chose their services because they had a longstanding reputation and had been established in the same location for many decades. The carpet was of finest quality at a cheap price and the staff were always more than ready to help us with questions that we had about getting the measurements right and ensuring that the carpet fitted properly. The end result was a success and we thank Shirley Carpet Centre for all their help and hard work.

To me this was just a standard carpet shop. The only things that make it stand out are the good…read moreservice and their ideal location (I live close to the shop.) The guys in the shop didn't seem to have much interest in me when I asked questions about the carpets like where are they from? And is there a guarantee? The answers were vague and they didn't have a willing attitude. So my impression of Shirley Carpet centre would have improved if they engaged with me better and appeared to have a genuine interest in their shop/ job. I thought a lot of the carpets looked quiet old but must admit some of them had nice designs. They also have quality material and the prices are good. It's good to know they also have a fitter and his prices depend upon the size of the job. Although he charges, this guy is quick and efficient. Considering all of this it wasn't a surprise when I heard of their good reputation and that they've been based in Shirley for a few decades. If you're looking for a quick and simple carpet then it's worth paying a visit here.

We now have a completed kitchen thanks to quality flooring supplied by this company. This is the…read moresecond purchase from them, and both times we were delighted by the product and service we received. A small problem was dealt with swiftly and efficiently which means I would not hesitate to recommend them to friends and family. All in all top notch.

Ordered 80 square metres of carpet from Hammond Hill on the 12th September and it was delivered as…read morepromised at 9am on the 19th September. Saved over £9.00 a square metre compared to my local carpet shop and they we cheaper than the other internet retailers. Highly recommended.

I've always found carpet shops to be quiet cramped with all the carpet they sell and Olton carpet…read morewas no different. I often had to shuffle down the aisles and it was quiet dark! It felt as if they tried to fit too much in one. Maybe simpler would have been better? I like it when shops go the extra mile and I think Olton carpets could have done this selling carpet cleaner. This might make them stand out a bit more from all the other local carpet shops. Putting the negative aspect aside, I thought they have some very nice designs and a good range of styles, such as thick or thin. My favourites were the colourful carpets. It seemed as if the more modern looking carpets were at the back. They also do free fittings. I wouldn't mind coming back here as a last resort because they some nice designs and free fittings but there are lots of other better choices that offer the same services.

Really nice friendly staff. I have brought two carpets from them now, fitted perfectly at a really…read moregood cheap price including fitting. The man came dead on time and was really polite, left no mess. Defiantly recommend this carpet shop to everyone. Good quality carpet!

This Carpet stores is on the outskirts of cheltenham with…read moreeasy parking It is never very busy and has a good range of carpets from quality expensive to budget They also do a range of wooden flooring..Most of the carpets have to be order from their books and normal have a wait of 2 weeks You can book a fitter at the same time. They do have a small range carpets of end of the rolls and reduced them by futher 10% reduction if you take away (they will fold them to fit in car) The staff are very helpful with give you advice on underlay etc and work out just how much you for all of us which flunked maths