This dental office engaged in what I believe to be improper and potentially fraudulent billing…read morepractices. I was overcharged for services, including duplicate charges and services that were also billed multiple times to my insurance provider. After contacting my insurance company directly, they provided a detailed explanation of benefits confirming that my total out-of-pocket responsibility was $722. Despite this, the dental office charged my card $1,419.60 -- nearly double the verified amount owed. Additionally, I scheduled my care with a specific dentist, but for my second visit I was seen by an associate due to the original provider's unavailability. Although this change was not initiated by me, I was assessed a $75 "new doctor" fee. Charging a patient under these circumstances is misleading and raises serious concerns about billing integrity. When I attempted to resolve these discrepancies, I encountered repeated resistance. I was forced to make numerous attempts to obtain a refund, and while a partial refund was eventually issued, the office still owes me over $100 based on the insurance-approved amounts. Rather than addressing the matter in good faith, staff refused to engage in meaningful resolution and instead directed me to "take it up with my insurance," despite the discrepancies originating from their billing. The situation escalated further when the office contacted law enforcement and accused me of harassment simply for persistently requesting to speak with a manager regarding a legitimate financial dispute. Following this, they ceased communication entirely and appear to have blocked my phone number, effectively preventing any further attempt to resolve the issue -- including contact with corporate oversight. Throughout this process, staff provided inconsistent and demonstrably inaccurate information, much of which directly conflicted with documentation from my insurance provider. These actions raise serious concerns regarding compliance with standard billing practices and transparency obligations. Based on my experience, I strongly advise against doing business with this office. Patients should be aware of the risk of being overcharged, improperly billed, and denied appropriate resolution when discrepancies arise.

My regular dentist, in Granbury, recommended I see an endodontist regarding some resorbtion going…read moreon in a tooth of mine. I was very pleased with Dr. Shin and her staff. Very attentive and did a great job explaining the situation, and, lucky for me... It's a wait and see sort of thing. So based on today's experience with a consultation, 5 stars! I hope it's a long time before I'm back. Bottom line: Take care of your teeth.

I had to have a root canal so I was referred to them. They treated me so kind. I have a fear of…read moredentist. Yes I do but I had a great experience and I will be returning for another root canal. The office was clean. The staff was wonderful.

Terrible experience with this office....do not recommend.The dental services were awful. Did not…read moreperform service well. They were not clear on what they were charging.

Doctor Attar did a root canal for my wife and this was the best experience she ever had with a…read moredental procedure. Very kind and professional and the staff was very friendly and knowledgeable.

I had an infective tooth that had a root canal. The DR was able to explain everything to me and…read morehelped me through this painful issue. They provided top notch care, listened to me and provided a great experience. This is my forever endodontics home. Great office experience as well.

Staff very professional. Katie was gentle and very informative. Dr. Creasy took plenty of time for…read moreconsultation. Great experience.

My wife needed relief ASAP! Called and they got us in the same day which was huge!!! Everyone in…read morethe office went out of their way to accommodate my wife. The doctor is top notch and a vet. Thank you for your service!

I saw Dr Loeffelholz when I was new to Fort Worth and was in excruciating pain. He generously…read moreagreed to see me late in the day, knowing it would not be an easy procedure. I arrived in tears and he was so compassionate and gentle during the procedure. The root canal he performed remedied my pain and I have not any issues since. He also agreed to help a friend of my son who was injured and needed help understanding (for legal purposes) what it would take to repair his tooth and possibly replace it. I HIGHLY recommend Dr. Loeffelholz. So much so that I am sending my own son to see him for a tooth that is dead from an old injury!

Dr Loeffelholz and his staff are the Best! I have never been to a better endodontist! Very…read moreprofessional! They care about your comfort and make absolute sure you are well taken care of. Thumbs up!

It was not only my first time visiting the office but also I was the first patient of the day. The…read moreexperience started off amazing ! The front desk was friendly and kind, both the assistant and the dr was amazing. But the young lady ( blue and green dress) who came into the room to discuss treatment planning was rude, she seemed as if she was annoyed by my questions making nonverbal facial expressions that were rude as well. Her entire demeanor was agitated and mean. I made up my mind at that time to take my business elsewhere. I'm not paying over 3k at an establishment were employees are rude and make you feel uncomfortable. I paid for my X-rays and consult fee and left, I'll get my root canal done somewhere else.

Dr Fitzhugh is some sort of absolute genius. I had a nerve sitting right next to a filling that…read morecaused me pain for two weeks to the point that I couldn't sleep. I had a root canal yesterday, Mar 10, 2021 and not only has it corrected my problem, I've had no pain at all!!! I was given a script for Ibuprofen after the procedure. I filled it thinking I would have discomfort and, though my pain tolerance is fairly high, I would take it. I have not had to take anything for the pain at all. I feel great and slept like the dead last night. I can't thank Dr Fitzhugh and his staff enough. They were very kind and I was even "serenaded" by the good Dr during the procedure. I would highly recommend Essential Endodontics for any need you may have. -Clay Stewart

Only reason I was at this location, is because the location in Willow Park did not know how to burn…read morea disc of my panoramic x-ray... So they sent us here. We came a few days after my initial appointment, which I do believe I reviewed. It too was very good. Normally I would have complained vehemently at such a lack of tech know-how, but since we had an appointment in FW anyways, no big deal. Got in and out fast, with disc in hand. Now my dentist can see what's going on too. Bottom line: Was amused by the cash-less pop-up Chick-fil-A at the entrance of the building.

Today my mother and sister went into the office for their 2nd appointment after the first was…read morecancelled for lack of communication on the office's part. They were then told that their power of attorney papers were expired. Upon review the only expiration was the notary's stamp. Power of attorneys do not expire until the person dies. The gal at the front desk decided to interrupt and proceeded to yell with disgusted arrogance at my mother that she was "following her supervisor's direction". The supervisor was no where to be found. When my mother approached the second time after checking the internet for rules on power of attorney and expiration dates, she was met with even more hostility and was then yelled at in front of another patient. This gal has zero professionalism and will drive this office into the ground. Because of her we will not be making another appointment. We also relayed this interaction to our provider who will not be doing anymore referrals.

I am 54 and have many dental problems, root canals, crowns, braces, Tmj. My excellent dentist Dr. K…read moresent me to Dr. Bond to get rid of a hard-to-get-rid-of abscess. He quoted 1 price and after 4 visits and some sick days, I am well and he never changed his (inexpensive) price. He made me well. More important than price to me was that he knows what he is doing and cares about my health. Even called when office closed due to lots of snow. I was sick enough to worry about my life but am healed: thank you, Dr. Bond.

Had a procedure done and ever since then they have been trying to collect extra money from me and…read moretelling me my insurance only covered so much even tho my insurance already gave a quote before I even signed anything. Seems they are trying to scam people out of money. Also Jasmine in the office isn't very customer friendly either.. I don't recommend this place or you to could be out over $600+ months after your procedure.

Let me begin by saying I'm 63 years old and was very nervous about having a necessary root canal…read moreperformed. The staff here was exceptional in talking to me about what would take place, and Dr. Elliott was awesome! I expected to have some discomfort or even pain during the short time there, but I didn't. Let me put your mind(s) at ease when I say I was cared for better than I can describe. I didn't feel pain or discomfort during the procedure. Highly recommend this group to you, and your family & friends!