This dental office engaged in what I believe to be improper and potentially fraudulent billing…read morepractices. I was overcharged for services, including duplicate charges and services that were also billed multiple times to my insurance provider. After contacting my insurance company directly, they provided a detailed explanation of benefits confirming that my total out-of-pocket responsibility was $722. Despite this, the dental office charged my card $1,419.60 -- nearly double the verified amount owed. Additionally, I scheduled my care with a specific dentist, but for my second visit I was seen by an associate due to the original provider's unavailability. Although this change was not initiated by me, I was assessed a $75 "new doctor" fee. Charging a patient under these circumstances is misleading and raises serious concerns about billing integrity. When I attempted to resolve these discrepancies, I encountered repeated resistance. I was forced to make numerous attempts to obtain a refund, and while a partial refund was eventually issued, the office still owes me over $100 based on the insurance-approved amounts. Rather than addressing the matter in good faith, staff refused to engage in meaningful resolution and instead directed me to "take it up with my insurance," despite the discrepancies originating from their billing. The situation escalated further when the office contacted law enforcement and accused me of harassment simply for persistently requesting to speak with a manager regarding a legitimate financial dispute. Following this, they ceased communication entirely and appear to have blocked my phone number, effectively preventing any further attempt to resolve the issue -- including contact with corporate oversight. Throughout this process, staff provided inconsistent and demonstrably inaccurate information, much of which directly conflicted with documentation from my insurance provider. These actions raise serious concerns regarding compliance with standard billing practices and transparency obligations. Based on my experience, I strongly advise against doing business with this office. Patients should be aware of the risk of being overcharged, improperly billed, and denied appropriate resolution when discrepancies arise.

My regular dentist, in Granbury, recommended I see an endodontist regarding some resorbtion going…read moreon in a tooth of mine. I was very pleased with Dr. Shin and her staff. Very attentive and did a great job explaining the situation, and, lucky for me... It's a wait and see sort of thing. So based on today's experience with a consultation, 5 stars! I hope it's a long time before I'm back. Bottom line: Take care of your teeth.

Nobody every WANTS to have a root canal..... but if you need one see Dr. Loth. I had mine done 10…read moredays ago and am eating bagels and potato chips now. I was in & out of there in about 45 minutes. From discussions with my friends this is NOT normal.... 2-3 visits... pain and many hours in the chair is what they got! Dr. Loth and here assistant were like Edward Scissorhands. Always with the right tool ready to make my experience pain free and quick. I really can't believe how much of a non-issue this whole event was. Driving to Arlington from Fort Worth at 1 pm was more stressful. Really- don't put off a root canal because you are afraid.... go see Dr. Loth, she is pretty amazing! Oh ya- she races cars and rock crawls Jeeps, so that makes her pretty cool too :)

Dr. Loth rules! I had a root canal redone and she explained every little step of the process. I…read moreknew exactly WHY I needed the root canal redone (from 10 years ago) because she educated me very well. I also didn't have any pain after the procedure.

I had to have a root canal so I was referred to them. They treated me so kind. I have a fear of…read moredentist. Yes I do but I had a great experience and I will be returning for another root canal. The office was clean. The staff was wonderful.

I have been taught that life is always different depending on who's hands you're in. Well, you his…read moreis the second time going to Dr. Pumilia and I want to thank God for Dr. Pumilia and his assistant and his team they are truly a gift! I recently went to a different doctor in Frisco who was horrible while trying to do my root cancel I felt everything, and I left in tears. I was able to get an appointment with Dr. Pumilia and I was relaxed and well taken care of! If you are looking for a endodontist you would be doing yourself a favor by going to Dr.Pumilia he is truly social and he uses his God given gifts to help those in need! Go to Dr.Pumilia and I can assure you that you will be in the right hands!!!!!! Side note- He and his assistant make an amazing team....they should connect at some point!! He deserves more stars that are listed Thank you Jesus for allowing me to find Dr. Pumilia

Doctor Attar did a root canal for my wife and this was the best experience she ever had with a…read moredental procedure. Very kind and professional and the staff was very friendly and knowledgeable.

I had an infective tooth that had a root canal. The DR was able to explain everything to me and…read morehelped me through this painful issue. They provided top notch care, listened to me and provided a great experience. This is my forever endodontics home. Great office experience as well.

Staff very professional. Katie was gentle and very informative. Dr. Creasy took plenty of time for…read moreconsultation. Great experience.

My wife needed relief ASAP! Called and they got us in the same day which was huge!!! Everyone in…read morethe office went out of their way to accommodate my wife. The doctor is top notch and a vet. Thank you for your service!

I saw Dr Loeffelholz when I was new to Fort Worth and was in excruciating pain. He generously…read moreagreed to see me late in the day, knowing it would not be an easy procedure. I arrived in tears and he was so compassionate and gentle during the procedure. The root canal he performed remedied my pain and I have not any issues since. He also agreed to help a friend of my son who was injured and needed help understanding (for legal purposes) what it would take to repair his tooth and possibly replace it. I HIGHLY recommend Dr. Loeffelholz. So much so that I am sending my own son to see him for a tooth that is dead from an old injury!

Dr Loeffelholz and his staff are the Best! I have never been to a better endodontist! Very…read moreprofessional! They care about your comfort and make absolute sure you are well taken care of. Thumbs up!

It was not only my first time visiting the office but also I was the first patient of the day. The…read moreexperience started off amazing ! The front desk was friendly and kind, both the assistant and the dr was amazing. But the young lady ( blue and green dress) who came into the room to discuss treatment planning was rude, she seemed as if she was annoyed by my questions making nonverbal facial expressions that were rude as well. Her entire demeanor was agitated and mean. I made up my mind at that time to take my business elsewhere. I'm not paying over 3k at an establishment were employees are rude and make you feel uncomfortable. I paid for my X-rays and consult fee and left, I'll get my root canal done somewhere else.

Dr Fitzhugh is some sort of absolute genius. I had a nerve sitting right next to a filling that…read morecaused me pain for two weeks to the point that I couldn't sleep. I had a root canal yesterday, Mar 10, 2021 and not only has it corrected my problem, I've had no pain at all!!! I was given a script for Ibuprofen after the procedure. I filled it thinking I would have discomfort and, though my pain tolerance is fairly high, I would take it. I have not had to take anything for the pain at all. I feel great and slept like the dead last night. I can't thank Dr Fitzhugh and his staff enough. They were very kind and I was even "serenaded" by the good Dr during the procedure. I would highly recommend Essential Endodontics for any need you may have. -Clay Stewart

This place is great and it's made great by the staff. We had an issue that needed dealt with…read morequickly and we were able to get in the same day. Everyone was super kind, nice, and patient. The endodontist was great and friendly and so understanding. The techs were great! They were able to perform the service we needed to fix a very painful issue in about an hour. Only issue was the cost. Holy smokes, it's expensive even with insurance. Place was really nice. They play country music through out office, when we got there it was a bit loud in the room, it was eventually turned down a bit. They took care of the issue quickly, very happy with the care they gave us and so happy with the staff. If I could find a dentist like this it would be wonderful.

Only reason I was at this location, is because the location in Willow Park did not know how to burn…read morea disc of my panoramic x-ray... So they sent us here. We came a few days after my initial appointment, which I do believe I reviewed. It too was very good. Normally I would have complained vehemently at such a lack of tech know-how, but since we had an appointment in FW anyways, no big deal. Got in and out fast, with disc in hand. Now my dentist can see what's going on too. Bottom line: Was amused by the cash-less pop-up Chick-fil-A at the entrance of the building.

Had a procedure done and ever since then they have been trying to collect extra money from me and…read moretelling me my insurance only covered so much even tho my insurance already gave a quote before I even signed anything. Seems they are trying to scam people out of money. Also Jasmine in the office isn't very customer friendly either.. I don't recommend this place or you to could be out over $600+ months after your procedure.

Let me begin by saying I'm 63 years old and was very nervous about having a necessary root canal…read moreperformed. The staff here was exceptional in talking to me about what would take place, and Dr. Elliott was awesome! I expected to have some discomfort or even pain during the short time there, but I didn't. Let me put your mind(s) at ease when I say I was cared for better than I can describe. I didn't feel pain or discomfort during the procedure. Highly recommend this group to you, and your family & friends!